Originally Posted by KyDan
When someone joins our chat group and their first post is
a rant about how they bought such and such a trailer and it's a total
piece of crap, leaky roof, bad floors, poor carpet, etc etc I get
kind of defensive.
I like my trailer.
It's a Forest River!
And like I said, the first thing that comes to mind when I read
your post is "did you buy the thing sight un-seen"???
You wouldn't buy a car or a house without a thorough test drive or
Why buy a trailer that way??
If you talked to the dealer the way you typed here they are most
likely on the defensive and not in the mood to help you.
I also echo the others who said call Forest River.
Talk nice! If you pi-- off every one you talk to they are
not going to want to help you.
See about switching to another dealer who might try to take care
If you really and truly totally hate the trailer talk to a lawyer.
See what the dealer wants to take it back and cut your losses.
I just wanted to get an unbiased opinion of what to expect from a supplier of camper trailer. You seemed fair in your expectaions.
I purchased a Puma 27KFQ travel trailer brand new from Minards Leisure World Weyburn Sk. in May 2010. This is the first camper trailer I have owned and pull it with a 2002 GMC Sierra Deisel.
I had phoned and told them about a few issues/ problems I was having with the camper from that same month on. I was told when I purchased the trailer that they have a travelling service team and if I was not in a rush they could stop by and fix it in my driveway. That never happened. I phoned multiple times over the next few months and Year to come. I told them they could have it all winter and fix the items at their conveniece since I winterize and store the trailer from October to May every year. I was told they have no room to put it and that year they had a lot to handle due to a flood in the area. So I said we can handle it later in the spring which was no big deal.
I purchased an extra 6 Years of warranty on the camper at a significant expense at the time of purchase. I phoned again the next spring/summer and told them of some problems I was having with the fender skirts, a few cabinet door issues, a bathroom door knob, carpet and cushions that were wearing out.
I was told that the issues would be addressed. I used the camper for a few small trips in 2011.
I phoned again near the fall to book it in for the repairs & some SGI repairs from hitting a sign. I was told they were booked for that winter 2011/12 winter and I should call them in the spring time, so I winterized the camper & stored it.
I phoned in the spring (March) and asked when I could bring it down to get it fixed and have the SGI claim dealth with at the same time. I was then told that they do not do repairs on damaged units in the summer because the servicing of the new trailers is so time consuming.
At this point I am upset that they seem to have given me the run around and wasted more than a year of my time. I asked about the warranty issues to be resolved and have heard only that it has been to long now. I have even spoke with the Owner and have only been told rudely that I should expect them to do nothing and that is that. I feel that I have been lied to and cheated. I hope nobody has to deal with the same garbage I and my family have.
P.S. I love camping with my family & I know I will own different campers along the way. I do like my Puma trailer, the kids love it. I just wish the manufacturer would repremand these dealers that cause customers to stay away.