Originally Posted by Iggy
Sorry to hear about all the problems you have had over the past year.
All I can say is your case is very rare because we have many satisfied customers here and no where has anyone had so much problems as you.
Don't get me wrong but raving here isn't the solution.
Have you had a 5th wheel before this one?
Who is your dealer?
Has your dealer been communication with Forest River?
Has your dealer been working trying solve the problem?
Who has your dealer been working with at Forest River?
Have you contacted Forest River directly?
Has Forest River made any concessions to you?
How many days has your rig been in for repairs?
Forest River has bent over backwards to insure their customers are satisfied. I would suggest to talk with someone at Forest River.
I have a 2010 Freelander Dreamer 30' QB (Coachman) which had quite a few issues to be resolved after 4 months of use, many of which we were to naive to notice before driving it off the lot.
The dealer/service department where you buy, or have your rig serviced, is the crutial link between the manufacturer and the customer. If you get a lousy dealer interested only with profit and allows shoddy service your whole RV'ing experience is dampened.
I live in a remote area, The Upper Peninsula of Michigan, and it's been frustrating having to deal with extreamly poor workmanship exhibited by my dealer. Having to drive 90 miles and back, to and from Ishpeming for repairs that fail within weeks is downright discouraging. Consequently, (even though I'm still under warrantee) I've resulted to repairing what I can and hope I'm not voiding my warrantee.
The one issue I've delt directly with the manufacture, Forrest River, is about air/light gaps beneath my open slide. The ill-fitting seal around the slide-out rail not only lets in dust and cold air but the bees during supper is more than troublesome for this hyper-allergic fellow. The Forrest River lady that answered the phone call I placed to them was very helpful and gave me the number of the person I needed contact. When I talked with the fellow about the air leak, his response was, "That's just the way it is, it's not a *perfect* seal." I wondered if Forrest River had designed/developed a retrofit for the problem. I was willing to buy anything to make it right. "No," he said. I asked if this type of slide is still being manufactured and put into new RV's. His reply, "Yes."
It is a plain poor design that is used just to save on manufacturing costs with minimal concern for the end user....us. I don't know about you, but to me, it is sort of like buying a tent with a hole in the side.
My advice, for what it's worth, to potential buyers of rigs with slides,
is to check out how effective the seal is when the slide is out. Get down on your hands and knees, lay on your back if necessary and give it a good, up-close exam.
Life is good.
Happy travels and caviat emptor