Reply
 
Thread Tools Display Modes
Old 08-20-2010, 11:57 PM   #21
Junior Member
 
Join Date: Jun 2010
Posts: 16
Quote:
Originally Posted by donn View Post
I said it before and I will say it again. INSIST that Forest River take it back to the factory and fix everything. It is obvious that the service department at your dealership is in over their heads.

The service department is saying it is Forest River that wants to repalce a piece at a time. Any suggestions on how I can make this happen. I have already told the owner of the dealership that I wanted a replacement or my money back & he said I had to give them a chance to fix it.

Heck the bubbles in the roof are normal as far as the dealer is concerned. I was told by a local RV repair shop that dealers don't like to do warranty work because the manufacture will only give them a certain amount of time to fix something & if they go over that amount of time the dealership eats that.
__________________

__________________
Luv to camp is offline   Reply With Quote
Old 08-21-2010, 12:39 AM   #22
Moderator Emeritus
 
Join Date: May 2010
Location: Ontario, Canada
Posts: 801
On the other hand if the manufacturers had built them properly in the 1st place, there wouldn't be the warranty repairs.
__________________

__________________
2017 Chevrolet K2500HD, Husky W/D hitch
2009 Rockwood 2106 Mini-Lite
Nights camped 2010: 21
Nights camped 2011: 17
Nights camped 2012: 8
https://inlinethumb45.webshots.com/3...600x600Q85.jpg
revrnd is offline   Reply With Quote
Old 08-27-2010, 06:14 PM   #23
Junior Member
 
Join Date: Jun 2010
Posts: 16
Update....

Spoke to the dealer today & I am fit to be tied I cannot believe some of the things this man told me. The service man says in needs to go back to the factory the owner says it doesn't heck none of them know what they are talking about & as far as the dealer is concerned none of the probelms we have are major & it is stil usable so he just isn't sure what the problem is. He refused to conference call Forest River with me stating they were taking care of the problems he just needed to consult with the service man & time to get it fixed. I told the dealer I bought new so I would not have these problems & he told me if I would of bought used I would not of had a warranty .

Hey at least the slide outs coming out when traveling is supposedly fixed now we have slideout seal problems. The serviceman claims it has to go to the factory & the whole room has to be removed who knows.

I called Forest River & spoke to I believe his name is Jeff he is a really awesome guy & has assured me the water leaks are a mojor problem as well as the slide outs. He was astonished that the returned the RV to us the first time with out the slide outs fixed & claims he told them the first time they had it in it was the cylinders leaking. He agreed with me there was no way they go of done the PDI test & not found the water heater hooked up backwards or the leaks in the water lines.

So here is the plan we are going to take it & use it until the season is over with at that time I will get in touch with Jeff & review the problems we are still haing if it warrants they will come & get it, take it to the factory go thru & fix everything run it thru their PDI facility & return it to us. Jeff said that anything they fix at the factory will have a 1 year warranty from the time of repair.

Sorry so long.
__________________
Luv to camp is offline   Reply With Quote
Old 08-27-2010, 06:35 PM   #24
Senior Member
 
milzat's Avatar
 
Join Date: Aug 2006
Location: Prairieville, Louisiana
Posts: 1,927
Glad to hear Jeff; and FR will take care of everything.

Hope all goes well.
__________________
milzat is offline   Reply With Quote
Old 08-27-2010, 06:46 PM   #25
Senior Member
 
NWJeeper's Avatar
 
Join Date: Aug 2008
Location: Enumclaw, WA
Posts: 2,617
From the tales we have seen here I have found that FR is usually really good at taking care of folks even out of warranty in many cases. Dealers are another story as you have found out. It's too bad that dealers can put such a negative light on the manufacturer for their incompetence.

I trust things will get taken care of and you will be able to really enjoy the rig. I also hope that you have taken the time to post a report in the "bad dealers" section about your experience with yours.
__________________
"I can fix it, and if I can't fix it, I can fix it so no one can fix it!"
Ed & Wendy
2009 Georgetown 378TS | 1998 Jeep Wrangler | 1998 Skeeter ZX202C
Nights camped in 2009: 53 | Nights camped in 2010: 55
www.nwjeepn.com
NWJeeper is offline   Reply With Quote
Old 08-27-2010, 09:21 PM   #26
Moderator Emeritus
 
Join Date: May 2010
Location: Ontario, Canada
Posts: 801
You would think that in preserving future sales, FR (& the other OEMs) would want to weed out these dealers. Mind you w/ so many OEMs out there, a bad dealer has just start selling another brand.
__________________
2017 Chevrolet K2500HD, Husky W/D hitch
2009 Rockwood 2106 Mini-Lite
Nights camped 2010: 21
Nights camped 2011: 17
Nights camped 2012: 8
https://inlinethumb45.webshots.com/3...600x600Q85.jpg
revrnd is offline   Reply With Quote
Old 08-27-2010, 10:00 PM   #27
Senior Member
 
milzat's Avatar
 
Join Date: Aug 2006
Location: Prairieville, Louisiana
Posts: 1,927
FR tries to weed out the bad dealers. I've seen this first hand with a local dealer.

IMO, FR needs to own and operate their own dealerships, such as some Automotive, Industrial & Agricultural sector have done. This way, they are able to operate the dealership properly. In most cases, the factory owned dealerships have done a better job at customer delivery & satisfaction.

Most of the RV dealers are profit drivers, get rich quick and fly-by-night folks. They speak with forked tongues and focus on quick sales without service. When things start going down hill, they close the business down and move on to another line of work.
__________________
milzat is offline   Reply With Quote
Old 08-28-2010, 09:32 AM   #28
Member
 
Join Date: Feb 2010
Posts: 89
We purchased a bradn new 2008 Georgetown 373DS Class A and from day 1 when the brake lights refused to work...dealer said it was a Ford chassis problem and would not assist us....this was our day of picking up the "new" coach....from then on 117 days in for service...slides in/out on their whim, 12 volt lighting system in a shorted mode, entire inverter burned up while camping,not one of the TV's worked!,finally filed Lemon Law posting in Florida..went to mediation..Forest River very pleasant and honest to work with...we wound up trading out for different model 374, 2008, and have been extremely pleased since,,only 2 minor problems...nothing of consequence!

George
__________________
ynott96 is offline   Reply With Quote
Old 08-29-2010, 11:59 AM   #29
Villa Estate 392FLFB
 
The_Stuff's Avatar
 
Join Date: Aug 2010
Location: Saskatchewan, Canada
Posts: 1,085
glad FR is doing something for you!
__________________
One state/province at a time!
Full Timing - Salem Villa Estate - 392FLFB - Purchased July 29th 2010
The_Stuff is offline   Reply With Quote
Old 08-29-2010, 01:07 PM   #30
Senior Member
 
Boyd's Avatar
 
Join Date: Aug 2010
Location: Iron River, MI
Posts: 378
Respectfully....Caveat emptor

Quote:
Originally Posted by Iggy View Post
Sorry to hear about all the problems you have had over the past year.

All I can say is your case is very rare because we have many satisfied customers here and no where has anyone had so much problems as you.

Don't get me wrong but raving here isn't the solution.
Have you had a 5th wheel before this one?
Who is your dealer?
Has your dealer been communication with Forest River?
Has your dealer been working trying solve the problem?
Who has your dealer been working with at Forest River?
Have you contacted Forest River directly?
Has Forest River made any concessions to you?
How many days has your rig been in for repairs?

Forest River has bent over backwards to insure their customers are satisfied. I would suggest to talk with someone at Forest River.

Good luck
I have a 2010 Freelander Dreamer 30' QB (Coachman) which had quite a few issues to be resolved after 4 months of use, many of which we were to naive to notice before driving it off the lot.

The dealer/service department where you buy, or have your rig serviced, is the crutial link between the manufacturer and the customer. If you get a lousy dealer interested only with profit and allows shoddy service your whole RV'ing experience is dampened.

I live in a remote area, The Upper Peninsula of Michigan, and it's been frustrating having to deal with extreamly poor workmanship exhibited by my dealer. Having to drive 90 miles and back, to and from Ishpeming for repairs that fail within weeks is downright discouraging. Consequently, (even though I'm still under warrantee) I've resulted to repairing what I can and hope I'm not voiding my warrantee.

The one issue I've delt directly with the manufacture, Forrest River, is about air/light gaps beneath my open slide. The ill-fitting seal around the slide-out rail not only lets in dust and cold air but the bees during supper is more than troublesome for this hyper-allergic fellow. The Forrest River lady that answered the phone call I placed to them was very helpful and gave me the number of the person I needed contact. When I talked with the fellow about the air leak, his response was, "That's just the way it is, it's not a *perfect* seal." I wondered if Forrest River had designed/developed a retrofit for the problem. I was willing to buy anything to make it right. "No," he said. I asked if this type of slide is still being manufactured and put into new RV's. His reply, "Yes."

It is a plain poor design that is used just to save on manufacturing costs with minimal concern for the end user....us. I don't know about you, but to me, it is sort of like buying a tent with a hole in the side.

My advice, for what it's worth, to potential buyers of rigs with slides,
is to check out how effective the seal is when the slide is out. Get down on your hands and knees, lay on your back if necessary and give it a good, up-close exam.

Life is good.

Happy travels and caviat emptor
__________________

__________________
"If everything seems to be going well, look around, you've obviously overlooked something."
Boyd is offline   Reply With Quote
Reply

Tags
sandpiper

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 03:17 AM.