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Old 09-08-2016, 03:26 PM   #1
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Warranty issues with 371REBH 5 mo old

Has anyone had a lot of warranty issues with their unit? Ours has had the waste system from the shower repaired, due to a leak that dumped so much waste water into the underbelly the covering fell down, waiting on a new LG microwave due to weird noises coming out of it, a window moulding on the outside that keeps coming apart every time the slide goes in and out 1 of the toppers that sags after a rain the others stay tight, dealer says just bring the slides in and out to deal with the topper... Really it of course is the last one to go in and out and no individual slide switches...a storage compartment latch that has fallen apart and the residential fridge that on our last trip apparently flipped out of its compartment appears to have hit the dining booth and bounced back into place, it now has a dent, tore out the piece of paneling that was above it, damaged the frame around the fridge. (No we did not go up any weird hills sharp turns etc) I am guessing the 2 L brackets attached to the bottom front are the only things that "held it in place" if you can call it that due to the damage done. An A/c system that barely keeps the unit at 79 degrees during the day even with both units running.... I know to expect things with a new unit but.... Tried to attach pictures of each of the above but seems to be only letting me submit 1[ATTACH][ATTACH]Attachment 119729[/ATTACH][/ATTACH]
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Old 09-08-2016, 03:29 PM   #2
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Window moulding that keeps coming out
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Old 09-08-2016, 03:36 PM   #3
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Damaged area above fridge

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Picture is flipped sorry
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Old 09-08-2016, 05:01 PM   #4
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We have had a few problems without 2017 376- BHOK but it's tone expected. You are essentially driving a house on wheels. Depending on your A/C unit, Dometic has admitted that there is a problem and have already designed a permanent fix. Free of charge to you of course. For everything else I contacted Forest River and spoke with Jeff Johnson. That guy is amazing. So far everything has been a breeze as far as warranty goes. So take a deep breath and write Forest River an email or call them, I think you will be pleasantly surprised.
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Old 09-08-2016, 10:09 PM   #5
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Originally Posted by Daniel976 View Post
We have had a few problems without 2017 376- BHOK but it's tone expected. You are essentially driving a house on wheels. Depending on your A/C unit, Dometic has admitted that there is a problem and have already designed a permanent fix. Free of charge to you of course. For everything else I contacted Forest River and spoke with Jeff Johnson. That guy is amazing. So far everything has been a breeze as far as warranty goes. So take a deep breath and write Forest River an email or call them, I think you will be pleasantly surprised.


What did they do to ur ac for the permanent fix? I have the 5 vents and added two more supply vents and i still cant cool it.
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Old 09-08-2016, 11:09 PM   #6
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Forest River sent a kit out to my dealer that has two more return vents, and four more registers. The kit also included a couple of electrical connections as well. There are details for specific placements to help the dead spots in the rig and ducting. I have the Dometic 15k Quiet Cool. Forest River got the kit to my dealer within 48 hours. After reading some posts on the forum , I was very apprehensive and skeptical about getting any warranty work done. I was wrong. Forest River and Jeff Johnson impressed me and I feel good about buying our Sandpiper. Emailing worked the best for me. I didn't even have to talk to Dometic. If you have anymore questions let me know.
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Old 09-09-2016, 08:47 AM   #7
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I've got a 16 Rebh and have a fair amount of minor issues. Mine doesn't have the quiet cool, but here in FL in direct sunlight the living room will not come below 80 in the afternoon. Add some shade and it does great, but I don't bring oak trees with me..lol..
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Old 09-10-2016, 07:35 AM   #8
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I have a 2017 371 REBH and have had a few problems but my dealer has given me great support and FR has as well. I also had the slide window moulding come out. They are putting in a new one.
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Old 09-10-2016, 11:47 PM   #9
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Thanks to all for your replys, I appreciate the insight this is our 3rd RV 2nd 5ver, our dealer has been helpful and continues to work with us
Bob
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Old 09-23-2016, 09:01 PM   #10
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We have had clear coat problems on the nose of ours. Seal issues on all the slides. Ac doesn't cool very well. Jacks snapping and popping. And a bunch of issues from factory that had to be fixed.


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