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Old 03-10-2015, 02:03 PM   #21
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LCI's response:

Good Afternoon,

Have you contacted your insurance company in regards to this? At this time, I show no history on Forest River Sierra with any frame issue from the date range of 2004-2015. The manufacture warranty is good for one year after date of purchase. The warranty is not extended to a 2nd owner. At this time, Lippert is unable to participate in any warranty coverage on this unit.

Thank you,

Tara Speed
Technical Service Representative
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Old 03-10-2015, 02:19 PM   #22
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My response to LCI:

Good Morning,

This isn’t about a warranty, this I understand. This is about a manufacturer defect on a joint that wasn’t welded properly and led to failure of the frame.

Please take a second look at the photos; especially the photos of the front corners of the hitch pin.

Can you please escalate this issue to your supervisor for additional review?

Thanks,
Mike
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Old 03-10-2015, 02:21 PM   #23
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My follow up with FR (Wayne Bigler)

Good Morning Wayne,

Can you please read my response to Tara with Lippert and let me where Forest River stands on a manufacturer defect that led to failure of the frame?

Lippert produced the frame; their QC failed to identify the critically missed weld. Forest River takes delivery of the frame and also fails to identify the critically missing weld.

Please let me know where Forest River stands on this issue so that may know how to proceed.

Thanks,
Mike
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Old 03-10-2015, 02:29 PM   #24
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savente29, You are following the best course of action thusfar. I personally feel it too early to get NHTSA involved, but I also have very different experience and understanding on matters such as these.

Anyway, you have the position of Lippert, and it is interesting to note they have no record of similar with application. Has FR responded with theirs yet? Next thing you want to do is get your insurance involved, and then you will need a LICENSED engineer involved to take a look at things who can render a learned, professional opinion. Do not go by comments being made on the forum from a couple of pictures in minimal angles and views, and also don't rely on it looking like new translating to the prior owner being gentle. An engineer worth his license will look at it forensically and likely see telltales you and most others do not. You need that engineer to render an opinion of manufacturing defect for it to have any teeth in the fight.
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Old 03-10-2015, 02:40 PM   #25
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Thanks for the support! This will be an interesting learning experience for me and those following at home...
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Old 03-10-2015, 03:07 PM   #26
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LCI's response:

Michael,

I understand your concern. At this time, as I provided in my previous email, I did a search on this unit make and model from 2004 forward, we show no history on frame issues. If this was a manufacture defect, we would have had an issue or been notified of a component defect before 11 years after manufacture date.

Thank you,
Tara
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Old 03-10-2015, 03:08 PM   #27
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My response to LCI:

Tara,

Thanks for your response. It is abundantly clear that LCI doesn’t intended to take any responsibility for poor workmanship and choices in materials which led directly to the critical failure of the frame. Thank God my family and/or others were not injured or killed.

You may want to search RV forums to see other examples of LPI frame failures…there are plenty out there.

Example…

Cracks in 5th wheel pin box to frame

Regards,
Mike
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Old 03-10-2015, 07:17 PM   #28
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Quote:
Originally Posted by savente29 View Post
The trailer was never overloaded or abused under my watch and the previous owner hardly used it...was like new even at 8 years old.

In the picture the edges look pretty smooth to me showing there wasn't a weld done on the back side either but I'll take a closer look....

Update Jeffrey Johnson (FR) forwarded my email to Wayne Bigler (FR)....

Bigler (FR) left me a VM and then followed up with an email asking for pics and directed me to call the frame manufacturer (866-524-7821)...

I sent Bigler (FR) and email with pics and VIN for his review...

I called LCI, spoke with Tara, explained issue, was given Ref # and asked to send email with photos to warranty@lci1.com...

I sent email to LCI explaining my discovery with photos to document my findings...

I just received an automated email from LCI asking for everything I had just sent...

I responded and sent everything they asked for...

Now working on report to NHTSA...
I'm glad you're getting somewhere, but Jeff Johnson got back to you?

He's not on my Christmas card list.
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Old 03-10-2015, 07:40 PM   #29
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FR response:

Michael
This will be handled by our California plant because the trailer was made at their facility the contact there is X at 909-xxx-xxxx or e-mail xxxx@forestriverinc.com

Wayne Bigler
Forest River Inc.
Customer Service Rep

******************************

I sent an email to X at the California plant requesting how to proceed...
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Old 03-11-2015, 07:21 PM   #30
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No response so I called....Robbie said he hadn't read the email yet and asked for an explanation on how is he gonna sell fixing a frame to his manager for a trailer built in 04' to a now a 2nd owner since 13'...he mentioned workmanship and defects are only covered for 1 year and he didn't' know if it was a Lippert frame...I advised that neither Wayne (FR) nor Tara (LCI) denied that it was not a Lippert frame (then yelled over his shoulder to some guy who confirmed Lippert built the frame based on the year).

Then I asked about gross negligence for missing a weld in a critical component like the hitch pin that led to a failure in the frame.

He will review and get back to me sometime next week...
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