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Old 12-12-2014, 07:11 AM   #1
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2013 sierra 365 SAQ wall dropping down

Here are a few pics of my problem. The trailer has never been hit or dropped. It's not water damaged.
The wall is dropping down on the passenger side causing a big gap, big enough where I can put my whole hand in. Also on the inside of the front closet in the 5th wheel, the shelf is breaking away and the trims are popping off because the wood is now bowing.
I have been told by friends that the welds are busting under the 5th wheel where the hitch is and to NOT move it because the hitch could break off.
This trailer is 2 yrs and 3 mons old.
My dealer I bought it from is over 250 miles away.
I have not called anybody about this yet because I am shell shocked and dumbfounded that this is happening. I would like input and advice on what to say to forest river when I call.
And Wayne's phone number, please.Click image for larger version

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Old 12-12-2014, 07:54 AM   #2
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574-537-1406 wbigler@forestriverinc.com. Yea that looks like something that should go back to the factory. Wow I can't believe how bad that is.
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Old 12-12-2014, 08:12 AM   #3
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2013 sierra 365 SAQ wall dropping down

I know others who have had frame/pin box issues have had Lippert welders come to them.

But starting with the warranty contact is your first order of business.

As to what to say- keep it polite and professional! No threats of lawyers (or even hints at it). Doing so will land you with their lawyers and out of warranty's hands.

Tell them what you're seeing. If you have weight slips, offer to provide those. Ask how to proceed.
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Old 12-12-2014, 09:11 AM   #4
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Yes be polite and explain your situation. Email them your pictures. They are pretty good about standing behind their products from what I understand.
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Old 12-12-2014, 11:55 AM   #5
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Wow......that's the worse I've ever seen. That trailer can't go anywhere. IMHO it will have to be fixed where it sits!!
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Old 12-12-2014, 01:24 PM   #6
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This trailer is in Southern California and I can't find a Sierra dealer anywhere close.
Does anyone know what the warranty coverage is for frame and structural issues?
The regular two year warranty time has passed and when I try to look it up I can only find info that it only had a 12 month structural warranty.
It seems crazy to me if that is the case.
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Old 12-12-2014, 02:08 PM   #7
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In most cases, forest river has taken care of issues like this, especially Sierra/sandpiper. As stated, contact your dealer, Sierra, AND Lippert, and work through the problem that way. It's frustrating and disappointing, but remember the saying "more flies with honey than vinegar". I'm sure FR will make it right.


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Old 12-12-2014, 02:54 PM   #8
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Quote:
Originally Posted by ItsmePatB View Post
This trailer is in Southern California and I can't find a Sierra dealer anywhere close.
Does anyone know what the warranty coverage is for frame and structural issues?
The regular two year warranty time has passed and when I try to look it up I can only find info that it only had a 12 month structural warranty.
It seems crazy to me if that is the case.

IMO, I'd skip a dealer and go straight to FR. I also wouldn't worry yet about the frame warranty- see what FR will do to make it right.
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Old 12-12-2014, 04:56 PM   #9
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I've been looking for a contact number or an email address for forest river. I would like to reach Wayne.
Does anyone have his phone number? I've seen it listed on here before, but now that I need it, I'm having a "duh" moment. Thanx.
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Old 12-12-2014, 05:21 PM   #10
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2013 sierra 365 SAQ wall dropping down

Isn't post #2 his contact info?

Otherwise, here is a warranty contact list for Forest River:
https://dealers.forestriverinc.com/D...nformation.pdf
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