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Old 10-17-2015, 11:38 AM   #1
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2016 Needs New Roof

Took delivery of our 2016 Sierra 377flik this past Friday 10/9 from Tom Johnson Camping World in Marion NC. While at the on site campground going over everything, I noticed an issue with the roof. It appears the flashing under the membrane where the roof comes 90 degrees over the side had come loose in a 8" section. This cause the flashing to push up on the roof membrane. Either the rivets or whatever they used popped loose. The tech guys came over and took pics for warranty work and went directly to the service center. I spoke with a service writer the following morning and said the unit would need a new roof. He said he should have authorization in a few days from Forest River. We also had a hydraulic landing gear problem when trying to hook up to drop the unit at the service center. Apparently that was a fuse, but the writer said he would also add that to the RO for warranty work. I spoke with him today and he stated he has heard nothing from Forest River. How long is a reasonable amount of time to wait? We were hoping to try and use the unit again for Thanksgiving weekend. Is there a specific number or person that I can talk to and see if things are progressing? As new as the unit was, I was hoping FR would would possibly expedite the ok on the work. Thanks!!
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Old 10-17-2015, 12:32 PM   #2
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It will take awhile. Our fiver has been in the shop for 6 weeks now and still no eta. FR has drug its feet on some warranty work and the dealer is still trying to figure out a water leak on the front cap. I'm having a similar issue with my roof as well. I need to call the dealer and see what they've found out on this.
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Old 10-26-2015, 07:41 PM   #3
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I have a 2015 Sierra 376BHOK and I am experiencing the same exact problems. The rear drivers side of my unit has the same raised coping under the membrane and I also noticed it about 2/3 up towards the front of the unit. And yes I have the same water leak in the nose cone that my dealer can't seem to fix after 3 visits. I was told by my dealer that FR will not touch the roof issue unless it punctures the membrane. They said that it is not necessary to lift the roof if it is not torn. I however believe that after spending over $42,000 on a camper it should be perfect no matter how small the issue. If you get authorization please let me know. Good luck.
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Old 10-26-2015, 07:47 PM   #4
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Oh, and I forgot to add that the friction hinges on my entry door were either too tight or incorrectly installed which caused my entry door to split wide open where it attaches by the hinges. I had a number for a couple of guys at FR but I will have to look for it. Their names are Jeff Johnson and Scott Hunt. If you call the FR number you can ask for them in the sierra portion of the plant.
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Old 10-26-2015, 08:16 PM   #5
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I should have gotten the ok for repairs last Friday regarding the roof. Initially they wanted to must lift up the sides and reattach the plastic flashing underneath. The service writer told them no, to be done correctly the roof needs to be redone so they can inspect the rest underneath. I'll call him tomorrow and see where we're at. I was also told he has another unit with the same issues.
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Old 10-26-2015, 08:26 PM   #6
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Well let's make that a third unit.
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Old 10-26-2015, 09:58 PM   #7
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There's another guy on here who is having the same exact problem also. That makes 4.
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Old 10-26-2015, 09:59 PM   #8
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His is a Flagstaff tho....
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Old 10-26-2015, 10:28 PM   #9
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Good grief! That is not a good situation! You think FR knows about this? Sounds like a manufacturing issue at the plant. Hope everything turns out for everyone!
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Old 10-27-2015, 05:09 AM   #10
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I'm in NJ. FR will know very soon from me.
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Old 11-05-2015, 09:37 AM   #11
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Just got off the phone with Greg Johnson from Foret River. They WILL NOT approve warranty work on the roof. According to him, it is purely cosmetic and does not affect the coach whatsoever. He also said the radius is attached with staples that will come loose when the coach frame flexes going down the road. So I guess it's normal for roof radius to come loose? He said it's been documented and if there are any membrane tears that can be attributed the radius coming loose that they will cover it then. Simply amazing.
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Old 11-05-2015, 01:23 PM   #12
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Wumba, I spoke with Scott Hunt last week and I was told the exact same thing. Instead of being a stand up company; FR wants to be reactive instead of being proactive. They would rather me have a leak which would lead to serious damage instead of fixing the design flaw. If they know that the aluminium coping pulls the staples out when the unit flexes then maybe they should find a better way to secure it. And now they are saying that my nose cone should be taken completely off in order to fix the leak. I'm in for a world of trouble.
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Old 11-05-2015, 01:29 PM   #13
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Once again...I'm shocked that the RV community puts up with this BS......For what folks are paying for a box with some wheels and a sink, you'd think they would be built much better. I still don't understand how a Truck Camper, regardless of size or appointments, can get over $40,000 or how these trailers, without engines, transmissions, steering, dash boards, etc, etc, etc....can get into the multi 10s of thousands of dollars......

I have a 2011 trailer that was never registered when I bought it this past summer. It appears in perfect condition. But when I started to modify it I couldn't believe the terrible workmanship. Pieces of metal and wood left in any nook and cranny along with lots of sawdust. The wiring is simply incredible. Seems they grab whatever color wire they have at hand. Matters not if it is negative or positive...I have white, black and green and "ground" and white, black and red as "hot"......Upon disassembling the front bed area, 50% of the staples didn't hit anything! And the same for most screws......Glad I bought it used and paid less than half of retail. If I had paid full boat I'd be some pissed!

Sorry for your issues....
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Old 07-11-2018, 10:43 PM   #14
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Going to drag up an old thread. I found this while searching for my issue which is the same. The metal flashing attaching the roof to the side is all coming loose on my 2014 Sierra. I crawl on the roof once a year to inspect and found the issue. It wasn’t present last year. I approached the dealer and while sympathetic to the issue he said it was long out of warranty. I can see staples pushing about though the membrane all the way down the driver side. He said I will tell you how I would fix the problem at my shop and give you all the materials. Being a handy guy I appreciated his effort but was still pissed at something I know was crappy design and piss poor workmanship. Half these staples only penetrate the thin roof sheathing. Of course they work loose with wind and flexing. Ever notice that a lot of campers are going to a 90 corner on the roof instead if the radius design. I ended up getting banding from my dealer. Eterna bond tape and dicor caulk. I put banding down all along the loose metal with eterna bond tape underneath and resecured it every 16” on center to the trusses. I finished it off with dicor caulk. My dealer claims this is exactly what he would have done. Not an ideal situation, but saves a new roof. I caught it before the staples penetrated and I had a ballon going down the interstate. I crawled on another Sierra in the lot at dealship and it had same issues. I can see in the future the other side will do the same. Everyone please check you roofs

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