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Old 03-17-2015, 02:28 PM   #11
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Ok now, since they 'may' agree there is a problem, and have offered to replace them if you bring it there, looks to me they would want to further reduce liability and ship the axles to your dealer. Can you imagine the 'fallout' if you had an accident on the way there and injured not only yourself, but other people as well?
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Old 03-17-2015, 02:48 PM   #12
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Take it to goshen rally and get a 7k set put on it.
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Old 03-17-2015, 03:06 PM   #13
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Take it to goshen rally and get a 7k set put on it.
That would be great if he didn't have wait until August and then drive 650 miles with a possibly bent axle.

Seems like FR is crazy if they don't accept the OP's counter offer.

Between what AL-KO said and the fact that they put 7K axles on the new units, seems like a pretty good case for getting some help replacing them.
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Old 03-17-2015, 04:40 PM   #14
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So what are the weight figures on this unit?
Printed and actual?
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Old 03-17-2015, 04:50 PM   #15
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So what are the weight figures on this unit?
Printed and actual?
Gross sticker is 14,040, or somewhere in that neighborhood.
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Old 03-17-2015, 06:29 PM   #16
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I believe his sticker weight was around 12,900 before the second air and toppers were added at the dealer IIRC. Of course that was before anything was added.
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Old 03-17-2015, 08:32 PM   #17
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I believe his sticker weight was around 12,900 before the second air and toppers were added at the dealer IIRC. Of course that was before anything was added.
OK... we've reached a resolution, which by the way is still not being referred to as a repair - a change, an upgrade, a swap, but never a repair. Before that though I'd like to provide the weight info.... Yellow sticker from the factory was 12,750 before the dealer installed 2nd AC and slide toppers; leaving 1231 payload before dealer options, propane, and fresh water. My estimate is an actual payload of 571. On to the resolution.....

FR agreed to my counter proposal where I cover shipping and labor at a local dealer and they provide all the necessary parts to replace the 6k axles with 7k axles. I offered to let them pick the dealer, but they wanted me to choose one and put them in touch with the FR parts point of contact.

I did forget (how short memory can be) my last experience with the dealer I purchased from, who will remain unnamed. Having worked out the details with FR, I contacted my selling dealer, explained the situation and asked for a labor quote. The initial response was 'Oh, and let me guess, you need it by April 1 too.' They proceeded to tell me that it would be at least $880, probably more depending on how much pre-assembly was complete on the axles. I was also prepped that the repair could take some time and that I needed to coordinate ASAP if I was going to be ready to camp by April 28.

Not being under warranty anymore I made the decision to avoid giving them another dime of my money.... I reached out to Indian Valley Camping Center, a business I have never done business with or even stopped into; ever. The gentleman in the service department listened to my story, in its entirety before commenting at all. When I was done he explained that they've been down this road on 365SAQ units before; though always under warranty. He was happy to quote me ~$450 for the labor and offered to accept the parts COD, which I would then add as actual shipping costs to the labor in order to speed up delivery. I asked about how busy they were in the service department and if he would be able to get it done in time for my scheduled trip and he said as long as he has the parts 10 days prior he will get it in and out somewhere. Again, I've never done any business here before.... but I will be. He was patient, honest, and willing to do what he could to get my repaired and on the road. A little customer service goes a long way and the gentleman in the service department at Indian Valley Camping Center earned them a new customer today.

So, I still think FR should have covered all expenses - but I am happy with the end result. One way or another this needed to be fixed and this is significantly cheaper than having to cover the full expense on my own. It is unfortunate that FR refuses to refer to this as a repair, but their willingness to provide the parts is appreciated and at some level does show recognition for the safety concerns presented to them.

Safe travels all.....
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Old 03-18-2015, 05:52 AM   #18
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That sounds great. And by the way, an axle swap can be done in a couple hours. If they are shipping the units from the factory, they will most likely be completely assembled (springs, hubs). If shipped from Dexter (don't think they're using Al-Ko anymore) they not be assembled.
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Old 03-18-2015, 07:56 AM   #19
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I'm glad that you have a resolution that you can live with. And that you have found a dealer that you can trust. I do believe however that the NTSB should be made aware of the issue. You recognized the problem and addressed it. However how many other trailers are on the road and their owners have no clue that they are rolling down the road with a disaster waiting to happen. If this has happened with your model there are probably other models that are affected too. I'm trading my 2015 FR in on for a new trailer made by a different manufacturer for a number of reason's. Design and engineering being one of them. I hope everything goes well for you and you can enjoy your camper with no more worries.
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Old 03-18-2015, 08:08 AM   #20
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That sounds great. And by the way, an axle swap can be done in a couple hours. If they are shipping the units from the factory, they will most likely be completely assembled (springs, hubs). If shipped from Dexter (don't think they're using Al-Ko anymore) they not be assembled.
And if it's a factory switch, they even install rubber ducks.
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