I have seen posted on this site.
FR sent the wrong part or it was the wrong color or the part was broken during shipping.
Also I have seen reports of the dealer just not doing their job of ordering the parts in the first place and then put the blame on FR for the above reasons.
If you did not buy your unit from the dealer then you are "if we can get to it"
generally this means it will not see the inside of a service bay.
HOUND THE DEALER, in person or over the phone.
2016 F350 6.7L LB CC Reese 28K 2014 Chaparral Lite 266sab
"Those who would give up essential Liberty, to purchase a little temporary Safety, deserve neither Liberty nor Safety." 2014 19 days camping 2015 17 days camping201620 days camping