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08-17-2012, 09:00 AM
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#1
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Member
Join Date: Jul 2011
Posts: 60
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Haunted Jensen AWM970 Stereo
All of a sudded out of no where the Jensen AWM970 stereo in our TT seems to have a mind of its own.
Some of you may have been following my thread about the 11.7amp power draw.
Now, with THAT problem solved and everything hooked back up the stereo comes on all by itself.
We have checked to make sure we don't have the alarm set and we don't.
May be there is something we don't understand about the units operation.
Any Ideas?
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08-17-2012, 09:43 AM
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#2
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Junior Member
Join Date: Oct 2011
Location: Lexington Park, MD
Posts: 22
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Funny, I might have the same issue. It came on several times, I beleive at different times of the day for us. I sent one of the kids in to investigate and turn it off. Then the next night it came on again. This time I went in and found that the alarm was on. The alarm button is easy to hit and it defaults to midnight if you don't set something different. We came home that day so have not been able to see if we are still being haunted or not but will be paying more attention to it next time we go out.
__________________
2000 F-350 Dually, 7.3, 4X4
2012 Silverback 35QB4
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08-17-2012, 10:07 AM
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#3
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Ghost busters ?
867-5309
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08-17-2012, 10:13 AM
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#4
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Senior Member
Join Date: Jul 2012
Location: TN
Posts: 645
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Quote:
Originally Posted by f1100turbo
Ghost busters ?
867-5309
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Doesn't Jenny work there?
__________________
Russ & Kim
2014 Alpine 3600RS
2007 Dodge Ram 3500 5.9 4X4
2008 Harley Davidson Road King 105th Anniversary
(2011-5 bad year)(2012-40)(2013-45)(2014-23)
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08-17-2012, 03:12 PM
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#5
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Member
Join Date: Jul 2011
Posts: 60
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Its all fun and games until YOURS does it!
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08-17-2012, 03:17 PM
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#6
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Member
Join Date: Jul 2011
Posts: 60
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08-17-2012, 03:17 PM
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#7
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Senior Member
Join Date: Jul 2012
Location: TN
Posts: 645
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No disrespect intended....
__________________
Russ & Kim
2014 Alpine 3600RS
2007 Dodge Ram 3500 5.9 4X4
2008 Harley Davidson Road King 105th Anniversary
(2011-5 bad year)(2012-40)(2013-45)(2014-23)
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08-17-2012, 03:18 PM
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#8
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
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Originally Posted by Road-King
Doesn't Jenny work there?
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Yep
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08-17-2012, 03:19 PM
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#9
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
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Originally Posted by Sierra323fk
Its all fun and games until YOURS does it!
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Mine will never do it lol I don't have a Jensen!
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08-17-2012, 03:19 PM
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#10
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Member
Join Date: Jul 2011
Posts: 60
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08-17-2012, 03:50 PM
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#11
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Commercial Member
Join Date: May 2012
Posts: 48
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The radio should not turn ON by itself from the STANDBY position. Please try pressing the reset button. This should clear any alarm settings as well as any potential software errors in memory that may have occurred. This is located in the lower left corner of the radio, near the “DOLBY DIGITAL” logo. Use a paperclip/pen to depress for about 2 seconds while the radio is ON. See if this clears up the issue.
If the problem returns, we would like to do some further troubleshooting, and possible warranty replacement, if needed. It would be best for you or your dealer to call us for some troubleshooting to help find a solution. You can reach us on our toll free technical support line at (877) 845-8750. We are available M-F 8:00 AM till 6:00 PM EDT.
We look forward to hearing back from you.
__________________
ASA Electronics - Producer of JENSEN RV TV's, stereos & speakers; Voyager Observation Systems & Advent appliances.
jensenrvdirect
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08-17-2012, 03:58 PM
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#12
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Senior Member
Join Date: Jul 2012
Location: TN
Posts: 645
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The one hit wonder Tommy Tutone... Had a GF at one time named Jenny, that's how I know that song...
Good luck with the Jensen...
__________________
Russ & Kim
2014 Alpine 3600RS
2007 Dodge Ram 3500 5.9 4X4
2008 Harley Davidson Road King 105th Anniversary
(2011-5 bad year)(2012-40)(2013-45)(2014-23)
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08-17-2012, 04:03 PM
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#13
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Member
Join Date: Jul 2011
Posts: 60
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Quote:
Originally Posted by JENSENRVDirect
The radio should not turn ON by itself from the STANDBY position. Please try pressing the reset button. This should clear any alarm settings as well as any potential software errors in memory that may have occurred. This is located in the lower left corner of the radio, near the “DOLBY DIGITAL” logo. Use a paperclip/pen to depress for about 2 seconds while the radio is ON. See if this clears up the issue.
If the problem returns, we would like to do some further troubleshooting, and possible warranty replacement, if needed. It would be best for you or your dealer to call us for some troubleshooting to help find a solution. You can reach us on our toll free technical support line at (877) 845-8750. We are available M-F 8:00 AM till 6:00 PM EDT.
We look forward to hearing back from you.
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THANKS very much!! I'll try the reset button. The whole trailer (2012 F/R Sierra 323FK IS still under the original 1 year warranty)
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08-17-2012, 05:51 PM
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#14
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Junior Member
Join Date: Oct 2011
Location: Lexington Park, MD
Posts: 22
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Now that is service Jensen!! I am impressed. Will give that reset a shot.
__________________
2000 F-350 Dually, 7.3, 4X4
2012 Silverback 35QB4
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08-17-2012, 07:21 PM
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#15
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Member
Join Date: Jul 2011
Posts: 60
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Yes Jensen, That IS service!! 4 hours now since I hit MY reset and it has NOT come back on yet!!
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08-18-2012, 05:01 AM
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#16
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Member
Join Date: Jul 2011
Posts: 60
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UPDATE:Saturday 8/18/12 5:55am: Stereo came back on-trailer is in our yard at home-I had turned all speakers off execpt the outside ones and turned up the volume so I could just stick my head out the front door of the house to check oin it-it must have come back on about a half hour ago, woke me up inside the house and probably the neighbors too!!
There was a "message" on the front screen sayiny "1158 LOAD" we have only tried a dvd in the unit once and took it back out-we checked and there is no dvd or cd in it, and again pushed the reset button last night as insrtucted.......
When I pushed the reset button for 2 seconds last night the unit shut off....
May be Patrick or Whoopie could help??
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08-21-2012, 10:23 AM
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#17
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Member
Join Date: Jul 2011
Posts: 60
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-Nother Update folks: Now that I have put my glasses on what I said was on the screen as "1158 Load" IS IN FACT "USB LOAD" we NEVER have pluged in a USB cable to the unit, we tried a CD and a DVD back in January when we bought the trailer...all worked fine.
JENSEN: My Wife IS communicating with someone in your company about this.....we'd like to deal direct with JENSEN to get this fixed because we are sick to death of the RV dealers here with warranty stuff.
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09-22-2012, 07:06 PM
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#18
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Member
Join Date: Jul 2011
Posts: 60
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UPDATE 9/22/12: After sitting WITHOUT being pluged into shore power in our yard for nearly a month and NOT coming back on, TODAY I pluged in into shore power and about 6 hours later it came back on....
What the heck gives here???
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09-24-2012, 07:10 AM
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#19
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Commercial Member
Join Date: May 2012
Posts: 48
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Hi Sierra323fk,
Give us a call at the number above and we will get the stereo replaced for you.
Thanks
__________________
ASA Electronics - Producer of JENSEN RV TV's, stereos & speakers; Voyager Observation Systems & Advent appliances.
jensenrvdirect
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09-24-2012, 08:33 AM
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#20
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Moderator Emeritus
Join Date: Mar 2008
Location: St. Paul, Minnesota
Posts: 3,367
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That sounds like great customer service! We love our Jensen.
__________________
2021 F350 Lariat 7.3 4X4 w 4.30s, 2018 Wildcat 29RLX
2012 BMW G650GS, Demco Premiere Slider
1969 John Deere 1020, 1940 Ford 9N, 1948 Ford 8N
Jonsered 535, Can of WD-40, Duct Tape
Red Green coffee mugs
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