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07-16-2014, 10:09 AM
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#21
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Senior Member
Join Date: Jul 2014
Posts: 735
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Quote:
Originally Posted by jevanb
Lots of owners could not care 1 about how to fix their unit, and the factory knows this. So why should they put that info out their?? Along comes another new young not mechanically inclined owner and FR sells another trailer. IMO they are out for the dollar as the web site,manual, and other stuff was talked about reflects that by what we received
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Eventually, the word about poor (or at least minimal) customer service will get out and that prospective buyer will go elsewhere. I love the trailer, but I want simple customer support. Right now, that does not appear to exist from this manufacturer. That doesn't build brand/manufacturer loyalty or good word-of-mouth advertising. A 1.6 billion dollar company should be able to figure this out before it becomes a 1.0 billion dollar company. The biggest problem to me is that this only appears to be some of the brands within FR, not all of them. That means they know how to do it, but don't necessarily do it.
On the bright side when I did get in touch with them, I got a relatively quick and accurate response.
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07-16-2014, 10:15 AM
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#22
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NELA
Join Date: May 2013
Posts: 3,221
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Hmmm, we did get a list (both the V-Lite and the 5er) of all the appliances, etc. List included make, model, s/n. It appears the list was compiled by the workers as the unit moves down the line. (hand written)
Guess that's better than just the thick vinyl velcro closure case full of brochures and pieces of cardboard torn off the packaging of those items, which we also got.
__________________
If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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07-16-2014, 10:22 AM
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#23
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Senior Member
Join Date: Apr 2014
Posts: 643
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Quote:
Originally Posted by madmaxmutt
On the bright side when I did get in touch with them, I got a relatively quick and accurate response.
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When I have actually had contact with a person the answers I have received were quick and accurate. I have even been sent parts quickly so I could repair a problem myself. The issue I have is it takes too long to get any type of response from Palomino even when escalated. It is even more frustrating when it is information that should be readily available. I can go to my cars owners manual to find out all sorts of technical information. For stuff that isn't there I can frequently find it on company websites or via their customer service numbers. As a last resort I can obtain a factory service manual. Why should I expect any less for my RV?
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07-16-2014, 10:52 AM
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#24
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Senior Member
Join Date: Oct 2013
Posts: 1,460
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Quote:
Originally Posted by Weezer
Hmmm, we did get a list (both the V-Lite and the 5er) of all the appliances, etc. List included make, model, s/n. It appears the list was compiled by the workers as the unit moves down the line. (hand written)
Guess that's better than just the thick vinyl velcro closure case full of brochures and pieces of cardboard torn off the packaging of those items, which we also got.
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We got the same list at our PDI - and have had awesome prompt within 8 hours response on two minor questions to Prime Time - their customer service has been outstanding!!!
Sent from my iPhone using Forest River Forums
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07-16-2014, 11:00 AM
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#25
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Citrus County, Fl.
Join Date: Apr 2014
Location: Hernando, Fl
Posts: 2,368
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X3 on the hand written list of model/serial numbers. We discovered it in a drawer next to the stove. PDI by dealer was marginal.
__________________
2016 Forester 3011DS
2017 Toyota Corolla SE toad
PREVIOUS: 2015 Flagstaff 832IKBS
99 Terry 31G
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07-16-2014, 11:03 AM
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#26
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NELA
Join Date: May 2013
Posts: 3,221
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Both our RVs have been/are Flagstaff.
Between Flagstaff and our dealer, Sneak and I have absolutely NO complaints.
__________________
If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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07-16-2014, 11:04 AM
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#27
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Senior Member
Join Date: Apr 2014
Posts: 643
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Quote:
Originally Posted by Weezer
Hmmm, we did get a list (both the V-Lite and the 5er) of all the appliances, etc. List included make, model, s/n. It appears the list was compiled by the workers as the unit moves down the line. (hand written)
Guess that's better than just the thick vinyl velcro closure case full of brochures and pieces of cardboard torn off the packaging of those items, which we also got.
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With our Palomini all we received was a large manila envelope filled with brochures and appliance manuals. I guess that shows a difference between the various divisions.
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07-16-2014, 11:08 AM
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#28
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NELA
Join Date: May 2013
Posts: 3,221
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Quote:
Originally Posted by GL1800Rider
X3 on the hand written list of model/serial numbers. We discovered it in a drawer next to the stove. PDI by dealer was marginal.
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Ours was in the vinyl Velcro closure bag with all the brochures. Our PDI showed it to us.
vinyl=p-leather? (shrug) HIIK It *does* match the color of our Lazy boy recliners.
The vinyl bag was in one of the storage areas under our dining table chairs...neat idea to make those seats flip up so documents, decks of cards, maps of RV parks, etc. can be stored there.
__________________
If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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