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Old 07-08-2014, 10:08 AM   #11
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They underestimate the knowledge and power of some of us owners.


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Old 07-08-2014, 10:17 AM   #12
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They underestimate the knowledge and power of some of us owners.
Yup. I design radar electronics for the military and I can't even get a schematic of a travel trailer. What is the world coming to?
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Old 07-08-2014, 10:30 AM   #13
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4X4 Are they still using 1mm wavelength stuff? It was square wave IIRC.
We did work on a Northrop(?) plant and the engineers were shocked that I understood everything. They had a $1,000 am radio-it filtered out all the interference from the Sidewinder (Maverick?) test equipment they had...
The Northridge earthquake took care of that facility when we were at 95% complete!
Neat stuff!
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Old 07-08-2014, 11:01 AM   #14
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I'm not smart enough to do the software or understand exactly how it all works, I'm the hardware eng guy. I get to package all the junk into racks, cable it up, and do some of the environmental testing as well as a lot of installs and upgrade on the US and Canadian vessels. We like to blow things up.

We have also came out with a composite rack. Our racks weight about #200-#250 where the racks on the current navy vessels of like size are #800+.

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Old 07-13-2014, 03:40 PM   #15
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I will add . . . I wish Forest River would publish a simple contact list that included a customer service phone number and email address for each brand. It is 2014.
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Old 07-14-2014, 03:44 PM   #16
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I was able to order my Puma that way from the dealer, I want this not that etc and had it built to my specs? You may not get that from the manufactures web site, but then again the manufacture doesn't sell them to you. Try building your own through the dealer like RV wholesalers. It worked for me.

Happy camping
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Old 07-14-2014, 03:48 PM   #17
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I will add . . . I wish Forest River would publish a simple contact list that included a customer service phone number and email address for each brand. It is 2014.
Ditto! And why not add an search option too?
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Old 07-14-2014, 04:17 PM   #18
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Still love my unit though, I just go and sit in it some days.
I do this a lot.
My wife thinks I'm a bit nutty, but aren't we all?
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Old 07-16-2014, 10:04 AM   #19
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I will add . . . I wish Forest River would publish a simple contact list that included a customer service phone number and email address for each brand. It is 2014.
I've got that information for my Palomini but they rarely respond unless I start going up the management chain and even that takes days for responses. In this day and age there is no excuse for not having technical information that the owners need on the company websites. I've been trying to get a simple answer to, "Where are their recommended areas to mount a television antenna on our 142CK?". It is over 3 weeks since I left a phone message and asked. Nine days since I responded to an e-mail asking for my trailer VIN. I called the last couple of days asking for an update with nothing but dead air. I can foresee needing the electrical schematics and plumbing diagrams in the future.

This is not meant as a jab as I'm an older guy myself but the RV industry needs to recognize that the younger folks won't tolerate the lack of information being readily available like their current older customers will. They also aren't as tolerant of the lack of response to questions and expect immediate answers and not dead air. The companies that don't adapt will find themselves losing business to those that do. Time to get off my soapbox I guess. I do feel better though.
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Old 07-16-2014, 10:54 AM   #20
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This is not meant as a jab as I'm an older guy myself but the RV industry needs to recognize that the younger folks won't tolerate the lack of information being readily available like their current older customers will. They also aren't as tolerant of the lack of response to questions and expect immediate answers and not dead air. The companies that don't adapt will find themselves losing business to those that do. Time to get off my soapbox I guess. I do feel better though.
Lots of owners could not care 1 about how to fix their unit, and the factory knows this. So why should they put that info out their?? Along comes another new young not mechanically inclined owner and FR sells another trailer. IMO they are out for the dollar as the web site,manual, and other stuff was talked about reflects that by what we received
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