I had issues with mine not working at times and also the door being difficult to open. Adjusted the bolt catch to be further towards outside of camper and it made it better. The lock was tight against it before
I just got a 2015 wolf pack 315 wp a month ago with the key less entry on it but no one at the dealer can tell me how to set it up either. Need heip please
If it's a Bauer lock check out their website. There are videos that show how to set them up and manuals you can read and copy. If it's not a Bauer, try to determine who the manufacturer is and look up their website. It's a shame that your dealer did not have the initiative to get you an answer. You might want to remember that next time your in the market to buy another RV.