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Old 09-10-2014, 01:25 PM   #1
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No help from Forest River

As suggested by other forum members & even our dealer, I called Forest River to express my frustration with the quality of our 2015 Sierra 360PDEK 5er & to share my bigger issues with them (I didn't even bother to mention the aesthetic stuff even if it does point to more poor workmanship) The gentleman that I spoke with from warranty, Wayne, acted as though he didn't understand why on earth I was bothering him. He told me to go the dealer & let them fix it, then did everything he could to get me off the phone. I got the distinct impression that he couldn't have cared less what was wrong. It isn't their problem. Hung up feeling more frustrated & angry than ever. I thought they were supposed to be so wonderful & willing to help. Clearly I was mistaken. I guess we will see if the dealer can fix all of the issues, including the structural ones & if not, I'm stuck with it as is. :/ VERY disappointed right now.


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Old 09-10-2014, 01:32 PM   #2
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Hello
Try contacting Dan Evans at forest river. he was a great help for me. 574-206-7605
devans@forestriverinc.com
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Old 09-10-2014, 01:33 PM   #3
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Try calling back and get someone else to talk too. Some folks are more helpful then others.
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Old 09-10-2014, 01:38 PM   #4
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I was told that he is the only one who handles Sierra & 3 other models. When I first called, his mailbox was full so I couldn't leave a message. I called back & asked to speak with someone else. The lady told me there was no one else. :/



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Old 09-11-2014, 06:06 AM   #5
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That's my impression with him also!


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Old 09-11-2014, 08:15 AM   #6
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Thanks for sharing this information. These facts need to get out there into the public forum so people are aware of these things. People will be able to make more informed decisions.

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Old 09-11-2014, 08:32 AM   #7
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Originally Posted by vinmaker View Post
Thanks for sharing this information. These facts need to get out there into the public forum so people are aware of these things. People will be able to make more informed decisions.

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Old 09-11-2014, 04:33 PM   #8
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Man I just had the same experience! FR is the worst hands down!


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Old 09-11-2014, 06:39 PM   #9
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From my experience, the overall satisfaction when trouble happens will be based on how good the dealer your working with is. It doesn't not matter which mass production line unit you pick through forest river, Thor, Monaco, just to name a few it will be the exact same. None of them are going to go out of their way to make a dealer do anything at all. Great dealer, great experience, good dealer, good experience, bad dealer......I think you get it.

Campers really do seem to be the luck of the draw on quality, just like a car I guess. Either the person will swear by them or just swear at them. Anyone who wants to really look for issues is going to find them.
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Old 09-11-2014, 07:41 PM   #10
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I know the "Wayne" you are referring to. You and the other folks need to contact factory #3 and speak with the real managers who build the Sierra's and Sandpiper units. I can help with that if you want. Send me a pm if you care to and we can get you to the right people.

As far as the dealer urging you to call FR, it appears to me, but not knowing all the facts, that they would like to wash their hands of this and get you and your WARRANTY problems down the road. If you have a 2015 then they should stand behind the WARRANTY, if the dealer ahs given you one when you purchased your rig.

We had plenty o' probs with our unit but FR came through. I personally would not have the dealer where we purchased ours fix a bicycle tire because they would tell me "its only flat on the bottom".
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