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Old 11-05-2015, 05:58 PM   #1
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PDEK Issues

Our 5r is now 6 months old. We had it in the shop for the first 2 months getting a slide repaired. Our latest issue is with the drop patio deck. It has become spongy very hard to assemble. We called our selling dealer and he said better get FR involved. I have now waited 2 months but nothing from Forest River and the dealer has stopped communicating. This is starting to get scary. First the slide would not retract and that repair took two months and now everybody we talk to says FR has a problem with these and nobody is getting answers. HELP!
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Old 11-05-2015, 06:33 PM   #2
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Call forest river directly!
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Old 11-05-2015, 06:47 PM   #3
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I assume it was a new purchase and is under warranty. If so, contact Mr. Gregg Rollins at Forest River at grollins@forestriverinc.com. He and his entire staff are awesome people and they go out of their way to please their customers. I returned my 2015 2904ss to them and they replaced one side and the front cap along with many other smaller issues at the factory in Millersburg Indiana in a two week time frame. I cannot give Forest River too much praise. Great company to do business with!
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Old 11-06-2015, 01:36 AM   #4
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Gregg Rollins works in the Rockwood/Flagstaff division, not the Sierra division, which is what the OP has.
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Old 11-06-2015, 02:08 AM   #5
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I've got the 345RETS version of that, FR quit talking to me after I finally managed to make contact, now it's back at the dealer hopefully for the last time getting some issues fixed but the dealer said that this isn't the first time Sierra has just quit talking, to the point that he said they're considering dropping the brand from their lineup.

Good luck, keep us posted.
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Old 11-09-2015, 07:09 PM   #6
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Quote:
Originally Posted by Camper John View Post
Our 5r is now 6 months old. We had it in the shop for the first 2 months getting a slide repaired. Our latest issue is with the drop patio deck. It has become spongy very hard to assemble. We called our selling dealer and he said better get FR involved. I have now waited 2 months but nothing from Forest River and the dealer has stopped communicating. This is starting to get scary. First the slide would not retract and that repair took two months and now everybody we talk to says FR has a problem with these and nobody is getting answers. HELP!

Was it the slide that has the fridge in it? Do you know specifically what was causing the problem?

We are considering the 378fb & it has a massive slide that holds the fridge & we made the dealer show us that the slides were working correctly. Sure enough it was NOT! It was out of alignment on the fridge side & making all these loud clunking noises.


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Old 11-09-2015, 07:11 PM   #7
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Originally Posted by SKnight View Post
I've got the 345RETS version of that, FR quit talking to me after I finally managed to make contact, now it's back at the dealer hopefully for the last time getting some issues fixed but the dealer said that this isn't the first time Sierra has just quit talking, to the point that he said they're considering dropping the brand from their lineup.

Good luck, keep us posted.

What issues are you having with your Sierra?


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Old 11-10-2015, 02:53 AM   #8
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What issues are you having with your Sierra?


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The front cap leaked and would collect water from the start, it's back at the dealer trying to get that fixed, the kitchen slide wasn't aligned correctly, which I had to fix as the dealer said they wouldn't. Various halogen lights randomly quit working, they won't fix, one brake light quit, they did fix, the water filter housing wouldn't stay on so I swapped it for a GE filter housing.

The frame for the fresh tank collapsed, I repaired that as the dealer said it wasn't a warrantable issue.

One of the rear windows leaked which was a fiasco to get resolved.

And finally, the stupid frame is bending at the right rear spring perch. I'm going to be forced to fix that myself because it's not causing the tires to wear funny. It's causing the spring pack to deflect, but that's no concern.

Between FR and my dealer I've had to do a lot of repairs that should be covered by warranty. If Georgia lemon law covered it we would be in arbitration right now.
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Old 11-10-2015, 07:35 AM   #9
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That massive kitchen slide on the 378fb is what I'm worried about. It looks like the same size as the 360pdek and it was already out of alignment at the dealership and it just arrived brand new from the factory. There's some serious quality issues with this brand.


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Old 11-10-2015, 09:32 PM   #10
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It sounds like you have a frame problem, the tank falling down and the bend by the spring. Our camper has broken cross members over the axles and has a bend behind the street side rear spring hanger. The braces that hold the tanks up where starting to come loose. I would suggest taking a closer look.
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