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Old 07-31-2019, 01:48 PM   #1
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Sierra 371REBH with terrible Dometic Blizzard NXT factory install

I purchased the camper new in 2017. I have a Sierra 371REBH. I have never had any issues with the a/c or rain leaking into the unit around the living room a/c. Last week I was in PC Beach where it was in the mid to high 90's and high humidity. With this being said, the a/c ran most of the day. After a few hours I started noticing water dripping through the ceiling joints to the point I had to use pans to catch the dripping water. I thought that the condensation tray was clogged or the unit was possibly freezing up and when it would thaw, the water could be blowing back through the vent and leak from there. I was wrong! Today I got on the roof and took the a/c loose and checked it and found that when the unit was installed at the factory, the a/c was misaligned with the hole(see pictures) I cleaned around the hole, filled the current bolt holes with dicor sealant and also put copius sealant over the bolt holes as well. I ended up sliding the unit about a gasket seal width to the door side and re bolting it in place. I feel pretty confident that it is now fixed and no more leaking. The leak was caused from condensation dripping into the area where air goes into the distribution side and blowing back and leaking out through the ceiling. If you have issues with water dripping from your ceiling and have the Dometic Blizzard NXT that is fastened from the top and no access from the inside, you may want to get on top and take the a/c loose and check the alignment of the unit with the hole in the roof. Terrible install Forest River! Just Terrible!Click image for larger version

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Towe443
2016 Chevrolet 3500HD
2017 Sierra 371REBH
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Old 07-31-2019, 02:17 PM   #2
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Posts: 157
Towe443,

Thank you for being a part of the Sierra family.

Please accept our sincerest apologies for any inconveniences that you have experienced with your 2017 Sierra. Your satisfaction is very important to us; accordingly, we invite you to contact Lisa Goodwin in our Customer service department through the following personalized and direct link: http://www.forestriverinc.com/Direct...01829853653823.

This direct link is provided for your convenience in order that we may resolve your concerns as quickly as possible. We will strive to respond to you within 24 hours of receiving your correspondence.

Respectfully,
Forest River
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