|
So I took the trailer into the dealer. They tested the system and determined I had a bad hydraulic cylinder on the main slide. Now the trailer was 40 days outside of warranty when I dropped it off. The dealer contacted FR and explained the situation. They refused to 'good will' the issue - which is laughable on a $50k unit in my opinion. Anyway, the dealer contacted Lippert directly. After reviewing the dealer's assessment they concurred that the cylinder was faulty and despite it being outside of warranty they agreed to replace the cylinder, but they only agreed to cover parts. The dealer then contacted FR again to update them on Lippert's position and asked FR to pick up the labor as 'good will', a suggestion FR declined.
So my trailer which is 13 months old and used maybe 60 nights is being fixed correctly, however, I am on the hook for the 2-3 hours of labor at the dealer. I have to say I expected a little more from FR especially on something as critical as the hydraulic system - little bit of a safety issue having slides open while in transit. After seeing all the comments on here about how FR tries to go the extra mile this is a bit of a let down.
I never had this problem with my Jayco Eagles (not the lites the actual Eagle). I did have some issues with the trailers, but Jayco always stood behind their product. Live and learn I guess, but a few hours labor seems like a small price to pay to maintain a satisfied consumer.
__________________
2013 Forest River Sierra 365SAQ, 7000# Axle Swap, 5th Airborne Air Ride
2010 Chevy 2500HD D/A, CC, Timbrens, Curt Q16 Slider
Nights Camped in 2015 -- 40
Nights Camped in 2016 -- 26
|
Linear Mode
