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Old 01-15-2017, 08:11 AM   #1
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Wow dealer really messed up

Just purchased my 387MKOK and since I have a short bed truck, I negotiated a sidewinder hitch into the deal.
When they hooked it up the first time they forgot to remove the anti rotation pin essentially marketing the truck and trailer one rigid unit. Just moving the unit about 200 yards and two 90 degree turn twisted the fifth wheel hitch plate and jaws and slightly bent the hitch pin.
The dealer is replacing the hitch and sidewinder pin box as they should, but with so much pressure, I am concerned that there may be damage I can't see under the skin of the trailer at the frame.
Obviously this has delayed delivery and the dealer still,has the unit in their possession.
Any advice as to what I should do?
I have contacted Forrest River and they suggested sending them something formal requesting feed back and establishing a written record with them. They did mention the "after market" pin box aspect, essentially removing them from warranty claims.
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Old 01-15-2017, 09:06 AM   #2
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The quality of work and lack of pride by mechanics in ALL fields (RV, car, ATV, snowmobile, etc..etc.) is the reason I do all of my own work.

If you want something done right, do it yourself. I don't even trust anyone to do oil changes correctly because they can't even get the spec of oil correct for my MB diesel.

Its your life and safety, why trust it to someone else?
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Old 01-15-2017, 09:15 AM   #3
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I agree with Skyliner, long-term owners that get actively involved and accept mutual responsibility if someone helps you, or DIY, have a lot less problems. Too often service personnel are brought on the job lacking experience and are trained on the job...keeps the pay rate down...many dealers won't even pay for at-mfg training so the personnel can build their expertise, nor encourage personnel to gain certifications.

Tough lessons to learn.
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Old 01-15-2017, 09:20 AM   #4
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Similarly, if buying used, it is a very good idea to become an expert at water damage, expand your technical service knowledge, and practice PDI's so you get good at seeing beyond first impressions when inspecting a unit. Top of the service list is electrical expertise.
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Old 01-15-2017, 10:01 AM   #5
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Telling the OP to do his own work, while good-intentioned, is not helping here...he has a problem now, and maybe he doesn't have the knowledge, skills, or tools to "do everything himself."

I'm having a hard time visualizing exactly what happened here, not sure what an anti-rotation pin is or what it's function is. But regardless, if the dealer installed it, and it caused damage to your hitch and trailer, I don't think I'd take delivery of it. I think I'd insist that they send the damaged unit back to the factory for a full inspection to make sure nothing else is "tweaked." Or just insist on a replacement. It sounds like someone did something very negligent, I can't picture how any 5th wheel trailer/hitch/truck combo could be made into "one rigid unit," unless someone did something really wrong.
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Old 01-15-2017, 10:38 AM   #6
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I agree with Taranwanderer and I would go one step further and get a four wheel alignment on my truck, insist the dealer pay for it. If the hitch and pin bent that bad you may have bent the frame of the truck. Find out now not latter.
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Old 01-15-2017, 10:55 AM   #7
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Quote:
Originally Posted by Taranwanderer View Post
Telling the OP to do his own work, while good-intentioned, is not helping here...he has a problem now, and maybe he doesn't have the knowledge, skills, or tools to "do everything himself."
I agree, not everyone has the expertise, tools, warm work space, time, or desire to do everything on their RVs.
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Old 01-15-2017, 11:06 AM   #8
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Quote:
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I agree with Taranwanderer and I would go one step further and get a four wheel alignment on my truck, insist the dealer pay for it. If the hitch and pin bent that bad you may have bent the frame of the truck. Find out now not latter.
4 wheel alignment wont show frame damage in that area. The other components failed before there could possibly be frame damage. Plus 5th wheel rails add another boxed section in that area that will strengthen the area for rotational forces.

Look for shifted seams around the neck area of the 5th wheel. Most likely your fine.
The hitch and side winder are most likely the weak link in this situatuon as they are not designed to handle the stresses exerted by leaving the rotation pin in.
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Old 01-15-2017, 11:20 AM   #9
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The anti rotation pin just locks out the " sidewinder" part of the hitch.
It still pivots on the fifth plate.. ?
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Old 01-15-2017, 11:26 AM   #10
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When we bought the first 5er I looked back with thankfulness to God. I had never pulled a 5th wheel or GN trailer. My TV came with a GN hitch, the used 5er had an adapter on it. I hooked up and towed away. I knew to watch for corners and check brakes(even though I never towed with brakes), but I never check bed clearance, lights or anything. Dang I was blessed. Thanks to this forum and the wish to learn I have learned a lot....and more all the time. Thank you FRF.


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