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Old 10-29-2017, 12:36 PM   #1
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Cool fireplace

we have a 2018 323MK with a FFP272107-H fireplace and no remote. have been having trouble finding one. Any ideas
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Old 10-29-2017, 01:08 PM   #2
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Ours was in the pouch where all the manuals were stuffed into.
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Old 10-29-2017, 01:27 PM   #3
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yea. we looked and no remote.. spoke to FR and they said they do not supply remotes
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Old 10-29-2017, 01:53 PM   #4
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A while back I was able to program a Logitech harmony remote to work on the fireplace as well as everything else in the trailer.

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Old 10-30-2017, 10:49 AM   #5
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Quote:
Originally Posted by DarenBev View Post
we have a 2018 323MK with a FFP272107-H fireplace and no remote. have been having trouble finding one. Any ideas
call the people who make the fireplace.
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Old 10-30-2017, 10:57 AM   #6
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call the people who make the fireplace.
Or your dealer.
How could they sell you a 2018 model and not help you get a missing remote?
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Old 10-30-2017, 12:37 PM   #7
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would if knew who
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Old 10-30-2017, 05:24 PM   #8
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would if knew who
Who you bought it from or who made the fireplace?

A 1 second Google search of the model number you posted says it's made by Dimplex, a Sylvane Co.
Here's a link with a phone number...
https://www.google.com/url?sa=t&sour...1-OpmPtlPsz40I

I still don't understand why your dealer isn't helping you???
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Old 10-30-2017, 05:50 PM   #9
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per Forest River, they do not provide the remote. I did find Dimplex when i searched
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Old 10-31-2017, 08:46 AM   #10
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My BS meter is going crazy. A remote came with our Wildcat 5th fire place as well as one for previous Rockwood 5th. FR does include a remote as I am almost 100% positive FR gets a remote from the fireplace vendor.
Do a little searching for an FR Wildcat rep (Dan Evans)?? and you should get a remote.
Another thought. Any chance it came loose in the unit and is under the couch or something?
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Old 10-31-2017, 09:03 AM   #11
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I got a remote with my Wildcat fireplace - same model as 5er_tom's.
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Old 10-31-2017, 11:04 AM   #12
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your meter may be right. but the FR rep we have been dealing with, Mike Rink, stated that they do not provide. We had a 2017 Wildcat and it had one.
FR has done so right by us up to this and the missing tv remote. So small items!!11
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Old 10-31-2017, 11:40 AM   #13
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So you're missing a fireplace remote AND a TV remote?
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Old 10-31-2017, 11:50 AM   #14
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So you're missing a fireplace remote AND a TV remote?
And I'm still at a loss as to how the dealer isn't somehow involved in getting a remote(s)???

I understand the OP has talked to someone at FR... BUT WHY... the OP just bought this (states it's a 2018) so why would the dealer not be going to bat for the customer?

If they were worth at least 2¢, they would be doing ALL the leg work necessary to satisfy a customer who just dropped THOUSANDS of dollars with them.

Something doesn't add up????????
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Old 10-31-2017, 12:09 PM   #15
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Quote:
Originally Posted by 5er_tom View Post
My BS meter is going crazy. A remote came with our Wildcat 5th fire place as well as one for previous Rockwood 5th. FR does include a remote as I am almost 100% positive FR gets a remote from the fireplace vendor.
Do a little searching for an FR Wildcat rep (Dan Evans)?? and you should get a remote.
Another thought. Any chance it came loose in the unit and is under the couch or something?


Right on! On the BS meter! Where was the remote during “walkthru inspection “? How hard is it to find your manufacturer and contact them? AND, I really dont see the dealer saying “they dont provide one” maybe they should check the “things left at the campsite forum! Lol
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Old 10-31-2017, 12:16 PM   #16
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We have warranty replacement rv. Our fault at walkthru we did not check folder. Did not see reason to being as all was in first one. Just a pain thing. Still have nothing but good things to say on dealer and fr
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