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Old 06-18-2015, 05:41 PM   #1
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Fireplace remote

The remote for our fireplace quit so we replaced the battery (twice). Still not working? Advice please.
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Old 06-18-2015, 08:22 PM   #2
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Our fireplace has to be turned on by pushing a button on the top right after power has been removed. Then it will operate by the remote. Hope your problem is as simple as this.
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Old 06-18-2015, 08:26 PM   #3
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I'm sure the battery is installed correctly?
And of course it was working previously?
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Old 06-18-2015, 10:17 PM   #4
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Quote:
Originally Posted by DSurette View Post
Our fireplace has to be turned on by pushing a button on the top right after power has been removed. Then it will operate by the remote. Hope your problem is as simple as this.
Exactly the same with ours. The switch on the actual fireplace is the master on/off switch and must be in the on position for the remote to function.
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Old 06-18-2015, 11:19 PM   #5
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Has anyone removed the window decals? They are right in the center of our view.
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Old 06-19-2015, 08:10 AM   #6
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Did you get the fireplace remote working?
The decals can removed by applying a small amount of heat with a hair dryer and peeling them off.
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Old 06-21-2015, 10:56 AM   #7
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No, the remote is still not working.
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Old 06-21-2015, 02:45 PM   #8
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Had the same problem. However, the DVD remote and TV remote would turn it up/down/on/off etc. The dealer ordered a new motherboard for the unit and it has work properly since then.
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