 |
|
07-09-2013, 12:14 PM
|
#81
|
|
Member
Join Date: Jun 2013
Posts: 33
|
Well no celebrating just yet.  Lippert contacted me again this morning and said after further review they realized that this in not a warranty issue. They will send someone out to retrieve a piece of metal from the frame and have it tested at their facility. If the metal is found to be not to spec they will cover the repair. If the metal is found to be spec then they will still repair but we will have to foot the bill.
WTH!!!
I gave the guy on the phone a good piece of my mind and told him I don't care if it's to spec or not. The walls should fall off my freaking camper before the frame fails! I am so stinking mad right now. 
|
|
|
|
07-09-2013, 01:35 PM
|
#82
|
|
Denver, CO
Join Date: Jan 2013
Location: Denver, CO
Posts: 2,102
|
don"t blame you. Give them what for. Post on all the forums you can find.
__________________
2017 Fuse 23T
|
|
|
|
|
07-09-2013, 01:56 PM
|
#83
|
|
Site Team
Join Date: Mar 2008
Location: Louisville, KY
Posts: 10,525
|
You might tell the Lippert people that you are posting what they
do and don't do on the Forest River Forums which have 45,000 members.
That's a lot of good or bad will depending on which way they go with this
issue.....
LOTs of folks are very interested in how they handle this.
Good Luck!
__________________
Peace!
Dan & Rita D
2017 Nissan Titan 5.6L King cab 4wd
2016 Evergreen Everlite 242RBS
29' empty nest model. Blue Ox WD hitch
(1 queen bed, large main cabin and huge bathroom)
Camping days 2010-53, 2011-47, 2012-41, 2013-41, 2014-31, 2015-40, 2016-44, 2017-63, 2018-75, 2019-32, 2020-41, 2021-49, 2022-43, 2023-66
|
|
|
|
|
07-09-2013, 03:15 PM
|
#84
|
|
Member
Join Date: Jun 2013
Posts: 33
|
Quote:
Originally Posted by KyDan
You might tell the Lippert people that you are posting what they
do and don't do on the Forest River Forums which have 45,000 members.
That's a lot of good or bad will depending on which way they go with this
issue.....
LOTs of folks are very interested in how they handle this.
Good Luck!
|
I will have to do that!
I did tell the guy on the phone this morning that I was aware that this is a very common problem and he said he was not aware of that and that this is the first he's heard of it. So either he's lying out his a** or he's a new employee. I told him to go ahead and google "pinbox failure" and be prepared to be astonished.
|
|
|
|
|
07-09-2013, 03:54 PM
|
#85
|
|
TeresaInCAL
Join Date: Aug 2012
Location: California foothills
Posts: 416
|
Good for you to stick up for yourself! Letting them know you "know what's up" is a very good thing.
__________________
Teresa
2013 f150 Ecoboost 4x4
2009 Gray Wolf, 22BH
|
|
|
|
|
07-09-2013, 06:43 PM
|
#86
|
|
JAYCO Representative
Join Date: Dec 2010
Location: Wildcat Plant - Elkhart, IN
Posts: 808
|
I've sent you a PM with contact information for Wildcat's service department. Please send me your complete contact info, VIN#, and Wildcat dealer's name when you can!
|
|
|
|
|
07-09-2013, 06:59 PM
|
#87
|
|
Senior Member
Join Date: Jul 2012
Posts: 1,258
|
Quote:
Originally Posted by zactayaus
Well no celebrating just yet. Lippert contacted me again this morning and said after further review they realized that this in not a warranty issue. They will send someone out to retrieve a piece of metal from the frame and have it tested at their facility. If the metal is found to be not to spec they will cover the repair. If the metal is found to be spec then they will still repair but we will have to foot the bill.
WTH!!!
I gave the guy on the phone a good piece of my mind and told him I don't care if it's to spec or not. The walls should fall off my freaking camper before the frame fails! I am so stinking mad right now. |
Looks like we gave the frame manufacturer more credit than they deserved.
Sorry to hear that.
|
|
|
|
|
07-09-2013, 07:25 PM
|
#88
|
|
Member
Join Date: Jun 2013
Posts: 33
|
Quote:
Originally Posted by Wildcat Chris
I've sent you a PM with contact information for Wildcat's service department. Please send me your complete contact info, VIN#, and Wildcat dealer's name when you can!
|
Thanks, got your PM. Will PM you back later in the week with the info. We are back home for a few days and I'll need to get the VIN# off the camper. We'll be heading back down to the campground Thursday night.
|
|
|
|
|
07-09-2013, 07:54 PM
|
#89
|
|
Senior Member
Join Date: Mar 2011
Posts: 254
|
Keep us posted. I am sure Forest River has more pull then any of us and will take care of you. But even if metal is to spec how do they know it wasn't damaged during manufacturing or welding?
|
|
|
|
|
07-09-2013, 09:30 PM
|
#90
|
|
Canadian Member
Join Date: Feb 2012
Location: Eastern GTA, Ontario, Canada
Posts: 6,235
|
Have a look at this site. Looks like Transport Canada has had a lot of complaints and they are investigating "failures of the chassis frame at the pin box" on both Forest River and Keystone 5th wheel trailers.
http://www.tc.gc.ca/eng/roadsafety/s...ctive-1239.htm
__________________
2023 Rockwood Signature 8262RBS
2016 Ford F-250 XLT SuperCrew, 6.2L, 4x4, 6'9" bed
2019 Rockwood Signature 8290BS (2019 - 2022)
2011 Rockwood Signature 8293SS (2015 - 2018)
2010 Rockwood Roo 23SS (2012 - 2014)
|
|
|
|
|
07-09-2013, 09:37 PM
|
#91
|
|
Member
Join Date: Jun 2013
Posts: 33
|
Quote:
Originally Posted by itat
Have a look at this site. Looks like Transport Canada has had a lot of complaints and they are investigating "failures of the chassis frame at the pin box" on both Forest River and Keystone 5th wheel trailers.
Active Defect Investigations - Transport Canada |
Thank you for the link! I will be forwarding it to my contact at Lippert!
|
|
|
|
|
07-09-2013, 09:41 PM
|
#92
|
|
Canadian Member
Join Date: Feb 2012
Location: Eastern GTA, Ontario, Canada
Posts: 6,235
|
I also found this thread on the Keystone forum...
http://www.keystonerv.org/forums/showthread.php?t=7252
A Google search can reveal lots of info on this topic. You'll have to decide for yourself what to believe.
__________________
2023 Rockwood Signature 8262RBS
2016 Ford F-250 XLT SuperCrew, 6.2L, 4x4, 6'9" bed
2019 Rockwood Signature 8290BS (2019 - 2022)
2011 Rockwood Signature 8293SS (2015 - 2018)
2010 Rockwood Roo 23SS (2012 - 2014)
|
|
|
|
|
07-09-2013, 09:46 PM
|
#93
|
|
Senior Member
Join Date: Sep 2011
Location: Komoka Ontario
Posts: 2,680
|
Quote:
Originally Posted by itat
Have a look at this site. Looks like Transport Canada has had a lot of complaints and they are investigating "failures of the chassis frame at the pin box" on both Forest River and Keystone 5th wheel trailers.
Active Defect Investigations - Transport Canada |
I keep saying that this must be reported it's the only way to get them forced into recalls for inferior materials and design flaws.
__________________
"Well that didn't go as expected"
2015 Chev 2500HD Highcountry Duramax
Cedar Creek Silverback 33IK
Donald&Casey cairn terrier
Rest in Peace Mary my darling wife.
Scottish by birth Canadian by time.
|
|
|
|
|
07-09-2013, 10:11 PM
|
#94
|
|
Senior Member
Join Date: Jul 2012
Posts: 1,258
|
Quote:
Originally Posted by itat
Have a look at this site. Looks like Transport Canada has had a lot of complaints and they are investigating "failures of the chassis frame at the pin box" on both Forest River and Keystone 5th wheel trailers.
Active Defect Investigations - Transport Canada |
And the manufacturer says they have never heard of this problem before?
|
|
|
|
|
07-23-2013, 01:02 PM
|
#95
|
|
Member
Join Date: Jun 2013
Posts: 33
|
HELP!
They are coming out Aug. 6th to repair it and they just emailed me that the cap and filon and lower front wall will need to be removed before they get there. Can anyone tell me exactly what these pieces are (I think I know but wanted to confirm). I haven't spoken to my husband yet. He was a mechanic for years. Is this something he and a buddy could do? If not I will have to make arrangements for someone to do this asap.
|
|
|
|
|
07-23-2013, 10:34 PM
|
#96
|
|
Senior Member
Join Date: Oct 2006
Posts: 1,630
|
NHTSA needs to be notified. there are way to many of these failures happening to let them go without notice! a frame is not a wear item, but a part of the vehicle that should last more than 7 years even on rough roads! how many miles are on the RV anyway? I`m guessing not that many.
__________________
2012 Georgetown XL 350TS, Hellwig front/rear sway bars, Sumo Springs, Blue OX True Center steering damper
2013 Ford Explorer LTD toad, Roadmaster Stowmaster 5000, VIP><Tow Brake
Better to have a bad day of camping than a good day at work! 
|
|
|
|
|
07-24-2013, 12:01 AM
|
#97
|
|
TeresaInCAL
Join Date: Aug 2012
Location: California foothills
Posts: 416
|
That seems strange to me that they expect you to start the repair job.
__________________
Teresa
2013 f150 Ecoboost 4x4
2009 Gray Wolf, 22BH
|
|
|
|
|
07-24-2013, 03:10 AM
|
#98
|
|
Senior Member
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 10,422
|
Quote:
Originally Posted by zactayaus
HELP!
They are coming out Aug. 6th to repair it and they just emailed me that the cap and filon and lower front wall will need to be removed before they get there. Can anyone tell me exactly what these pieces are (I think I know but wanted to confirm). I haven't spoken to my husband yet. He was a mechanic for years. Is this something he and a buddy could do? If not I will have to make arrangements for someone to do this asap.
|
I do not think anyone answered your question. The CAP is the whole front where it says WILDCAT. They will also need that piece under the unit where your pin box attaches. I do not know why you would have to do it? Sorry to say that the cap will not be an easy removal. Good luck, so sorry to hear of your problems.......
__________________
Coachmen M/H
Concord
2018 / 300 DSC
|
|
|
|
|
07-24-2013, 09:12 AM
|
#99
|
|
Member
Join Date: Jun 2013
Posts: 33
|
Quote:
Originally Posted by TeresaInCAL
That seems strange to me that they expect you to start the repair job.
|
Quote:
Originally Posted by gljurczyk
I do not think anyone answered your question. The CAP is the whole front where it says WILDCAT. They will also need that piece under the unit where your pin box attaches. I do not know why you would have to do it? Sorry to say that the cap will not be an easy removal. Good luck, so sorry to hear of your problems....... |
The reason is they are the frame manufacturer. They will only touch the frame. That's it. So of course now we'll have to foot the bill for someone to come out and remove all this stuff.
Do you know how long it would take for someone to remove the cap and what not? I'll be calling places today to get someone here to do it, but I'll need to coordinate with Lippert coming out cause I can't have my unit all open and exposed to the elements. We are basically living in it for the summer. This is not going to be fun. I'm a nervous wreck about the whole thing.
|
|
|
|
|
07-24-2013, 09:29 AM
|
#100
|
|
Moderator Emeritus
Join Date: Sep 2007
Location: Ontario, Canada
Posts: 4,327
|
The first choice would have been taking it to a local dealer, have them remove the cap, overhang and front wall, have Lippert do the repairs and the dealer re-install the fiberglass...if you're living in it, that won't be possible. It's important that the components are removed properly or re-installation will be a real chore, especially if anything got damaged.
If it has to be done at your site, I'd look for some mobile RV service to do the removal/re-install and have them tarp it up 'til the frame work is done. This way any problems with leaks, etc after the re-install would be covered by the RV service.
Dave
__________________
Nights camped in 2013 - 55, 2014 - 105, 2015 - 63
|
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Linear Mode
