an update, we took the unit back to the dealer and they fixed it on our way to a 4 day stop at Bottomless lakes state park where we used the awning each day without issue. Our dealer, Bison RV Clovis, NM has been great with making sure we are happy.
Goody Two Shoes and the Filthy Beast
2008 Chevy Silverado 2500HD
Duramax and Allison 6 speed
2012 Wildcat 282RKX
You can't make things idiot proof, you can only make them idiot resistant.