Here is some info. I never spoke to Mr. Knight via email, however, here is the info I have for him.
I actually had a great experience with Terry Milarczyk, he was finally the one who could make things better for us ... he was very prompt with answering emails, too.
Wildcat Warranty Representative (Elkhart)
Wildcat Warranty Manager (Elkhart)
Wildcat Parts Representative (Elkhart)