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Old 08-13-2018, 10:26 AM   #1
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Quality Control?

I hate to be that guy who complains, but we bought our Wildcat 383MB six months ago and have had a ton of quality issues. Is this common with RVs or Forest River products, or what? At this point we are questioning whether or not we will ever buy another FR product. It's pretty disappointing.
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Old 08-13-2018, 11:13 AM   #2
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I hate to be that guy who complains, but we bought our Wildcat 383MB six months ago and have had a ton of quality issues. Is this common with RVs or Forest River products, or what? At this point we are questioning whether or not we will ever buy another FR product. It's pretty disappointing.
Quality control and RV in the same sentence? surely you jest. OK, in reality, there is no such thing in most of the RV industry. Not just Forrest River. It has to do with supply and demand. If the Japanese and Koreans ever start building RV's the industry is gonna suffer just like the auto manufacturers did in the 70's and 80's. Forrest River is a very big outfit because they bought out many failing companies ( think Warren Buffet) but kept the old companies loosing ways. There are some good manufacturers out there but hard to find. A good place to start looking is at very high priced units. You would find many complaints from Airstream owners. I have a 16 year old Forrest River Wildcat 5th wheel that I let 3 previous owners fix all the problems. In reality, there was some Quality Control back in '02. Now nobody cares and it's buyer beware. Now they can't build them fast enough. Go figure. I'll never understand the mindset of spending many thousands of dollars on a rig, writing out a check, then making a list of things that are wrong, and taking it back to sit on the dealers' lot waiting for repairs while you make payments on something you can't use! Would you by a new car that way???? I will replace mine in 3 years and purchase another used one.
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Old 08-13-2018, 12:13 PM   #3
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Anyone who buys a new RV will spend the greater part of every trip for the first year, fixing things. Doesn't matter what brand/manufacturer.

It could be little or big things.

The error new RV buyers make is thinking they have to take it to a dealer to get warranty work performed.

Take your new RV to a certified independent service only shop or mobile tech. They will get warranty pre-approval and perform your work better and MUCH faster. You will be happier.

After we buy, we NEVER see a dealer again.

And yes, you can buy used. But that has it's own set of problems. Maybe you will get a good unit with the bugs already worked out, or you could get someone else's problems.
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Old 08-13-2018, 12:38 PM   #4
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Originally Posted by sgellis13 View Post
I hate to be that guy who complains, but we bought our Wildcat 383MB six months ago and have had a ton of quality issues. Is this common with RVs or Forest River products, or what? At this point we are questioning whether or not we will ever buy another FR product. It's pretty disappointing.
I see you are new.
YES, it's a RV Industry issue, not just FR. Even Airstream and Winnebago.
There are hundreds of threads about this, on all RV forums.
It has gotten worse over the past 5 years, with the boom in RV sales. Manufacturers can't make them fast enough, for the demand.
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Old 08-13-2018, 12:41 PM   #5
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Take your new RV to a certified independent service only shop or mobile tech. They will get warranty pre-approval and perform your work better and MUCH faster. You will be happier.

After we buy, we NEVER see a dealer again.
X2!
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Old 08-14-2018, 10:26 AM   #6
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I've had mine for two months and have not stopped fixing or improving stuff since I received it. Dealer customer service is non existent, can't even get them to call me back on items found during the PDI. Total joke. If you're not handy you're in trouble.
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Old 08-14-2018, 10:53 AM   #7
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I've had mine for two months and have not stopped fixing or improving stuff since I received it. Dealer customer service is non existent, can't even get them to call me back on items found during the PDI. Total joke. If you're not handy you're in trouble.
I don't agree about having to be handy. It helps, but not necessary.

Once again, you DO NOT have to take your RV to a dealer for warranty. Use independent service only shops/mobile for warranty or service you can't do yourself. You have options.
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Old 08-21-2018, 10:30 AM   #8
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I don't agree about having to be handy. It helps, but not necessary.

Once again, you DO NOT have to take your RV to a dealer for warranty. Use independent service only shops/mobile for warranty or service you can't do yourself. You have options.

Have you done that? Did FR honor the warranty and reimburse you for their labor? I'm about to go balistic on my dealer.
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Old 08-21-2018, 11:00 AM   #9
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Have you done that? Did FR honor the warranty and reimburse you for their labor? I'm about to go balistic on my dealer.
I've done it for years all over the west on two different RVs. And the majority of service only shops/mobile that I have used call in and get the pre-approval themselves so I am out of that loop. There have been a few where I helped the shop get the pre-approval, paid up front, and was fully reimbursed later. This was using the original warranty, and later with the extended warranty.

Call up a few independent service only shops and inquire if they are certified for FR and how they handle warranty.

I will never again go to any dealer for service unless I just have no other option.
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Old 08-21-2018, 11:17 AM   #10
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Have you done that? Did FR honor the warranty and reimburse you for their labor? I'm about to go balistic on my dealer.
This generally does not help. Dealers make very little profit on warranty work and have to decide where they allocate their precious few resources. Almost everyone who buys a new RV today ( no matter what brand) will have issues so you are just another unhappy buyer. The best ( and most realistic solution) is to fix what you can find an independent local RV service facility that can fix the rest but, contact FR first to authorize the repair. You may have to pay upfront and be reimbursed, but your RV will not sit on a lot all summer. Remember that most items in an RV are covered by the OEM manufacturer's warranty so try contacting the OEM. Some items have a longer warranty than the FR 1yr. Be firm, be insistent, but be reasonable remember the ultimate goal is to get your RV back so you can enjoy it. Please note I am not condoning current industry practices, but knowing what is realistic to expect will save you a lot of frustration and result in a faster repair.
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