We have to do better
This morning I spoke with Customer Service at Lippert Components. I finally called after waiting for over a week for an email response. My 2011 Rockwood Windjammer has two of these stabilizer jacks as original equipment. It would appear that Lippert Components has had a rash of problems with these electric stabilizer jacks, they do not even sell the same model anymore, nor will they sell you a replacement motor for the jack model I have now. I can purchase a completely new electric stabilizer jack for $550 plus shipping and installation.
I wasn't going to be happy about buying a new motor, I am seriously not going to start replacing entire jacks because of a cheasy motor that was made in India. I understand that products have problems from time to time, but when the problem has no reasonable solution path from the supplier it is really hard to keep doing business with them.
I'm not sure who signed off on buying motors of such low quality, but they should be asked to come and respond to a few furious customers. I am also curious how Lippert Components cannot have a repair solution for such an obvious and apparently frequent problem. There are multiple solutions/sources for off the shelf 12V gear motors out there that I found, likely not inexpensive, but still a solution. Stand behind what you make, take a little pride in a product that lasts more than 12 months of the warranty period.
Hopefully forums like these and the people that pay attention to them can start to effect some changes.