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Old 07-08-2014, 04:18 PM   #11
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If my experience with FR is any indication, at the end of this road there should be a "happy camper." If so, I hope he does return and say so.

Many do not and just leave the "vent" without the fix.
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Old 07-09-2014, 06:05 AM   #12
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I will certainly report back and give my honest opinions about the repair. We are hoping to get it done within a couple weeks.
I am hoping for a happy ending to this. It is just unfortunate when you pay good money for a product and you have issues.
I would like to thank Jared and Paul at Terrytown RV in Grand Rapids Mi. for all of there help in getting to this point!
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Old 07-09-2014, 08:32 AM   #13
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I will certainly report back and give my honest opinions about the repair. We are hoping to get it done within a couple weeks.
I am hoping for a happy ending to this. It is just unfortunate when you pay good money for a product and you have issues.
I would like to thank Jared and Paul at Terrytown RV in Grand Rapids Mi. for all of there help in getting to this point!
I've been in contact with Jared (one of the best salesmen I work with), Paul, Paul's boss Rob, and my own service staff on your issues. My people have assured me they've got this covered.

I hope it goes without saying that I try to follow up on all the issues discussed here (and through other forums, social media, email, calls, and mail). It's not enough to simply build and sell RVs -- we need to actively be involved with making them better and standing behind the products we build. I hate to hear when people have issues, but I also know how complex the product is. We're constantly trying to improve, build a better RV and avoid problems but it's not a perfect process! Thank you for your business and willingness to let us make things right!
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Old 07-10-2014, 08:04 AM   #14
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Rest assured that if Wildcat Chris says his people are aware of the situation, the situation is under control.

I have had the opportunity to meet a couple of the Wildcat service management personnel, Top Notch people in my book who are very customer service focused.
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Old 07-10-2014, 08:48 AM   #15
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... I would like to thank Jared and Paul at Terrytown RV in Grand Rapids Mi. for all of there help in getting to this point!
Great people at Terry Town. We've purchased 3 trailers from them over the years. Too bad they don't handle PrimeTime.
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Old 07-29-2014, 08:01 AM   #16
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As promised, I am reporting back on the sidewall crack repair. Originally the arched area was supposed to be reshaped so that the cracked area would be eliminated. Unfortunately the triangular shaped arched pieces could not be saved so the body shop had to eliminate them.(they were only held in place with two screws on each side and when they tried to reshape the arch the heads of the screws were cut off and the pieces fell off)
As for why the crack started originally was because it was bondo! Why there was bondo there I guess will be a mystery. There was no bondo on the opposite side where there was no crack.
The body shop did a nice repair with what they had to work with and I will be going on a trip soon and I will report back on how the repair is holding up after some mileage.
Again thanks to Jared and Paul at Terrytown RV.
As you can see from the pictures it is no longer a gradual shaped curve!
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Old 08-12-2014, 12:31 PM   #17
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As promised reporting back on the sidewall crack issue! Just came back from a trip and when we stopped at our first rest area I took these pictures! As you can see there is movement at the corners and separation! Will this become an issue as we travel more? Not sure!
I will add that the gap mostly closes back up when the weight is on the landing legs and unhooked from the truck!
Am I happy with the outcome? No not really; but it appears as though I will have to deal with it for now!
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Old 08-12-2014, 12:42 PM   #18
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I have to say it is unusual for the frame to flex in the opposite direction of the force applied to it. You would think that with weight on the pin, the gap would close and with weigh off the pin it would open up.

No idea why yours is the opposite...
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Old 08-12-2014, 12:46 PM   #19
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I like that you gave thanks to your dealer for working with you, but why didn't you thank WildcatChris for his assistance? You *do* know don't you, that he comes here and assists customers without pay?
Obviously he also spent on-the-clock time on the phone with your dealers attempting to resolve your problem.
Why not acknowledge and thank him for that?
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Old 08-12-2014, 01:06 PM   #20
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The first I heard of WildcatChris was after I posted on this forum! To be honest I don't know how much involvement he had in this issue!
For the record I reached out to WildcatChris in 2 personal messages as he suggested to me in the thread, and never received any response back!
For the record I am not even mentioning the numerous other issues I have experienced with this particular unit. I realize that not all have problems, but when it happens to you it is very aggravating!
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