Originally Posted by wildcat66
I will certainly report back and give my honest opinions about the repair. We are hoping to get it done within a couple weeks.
I am hoping for a happy ending to this. It is just unfortunate when you pay good money for a product and you have issues.
I would like to thank Jared and Paul at Terrytown RV in Grand Rapids Mi. for all of there help in getting to this point!
I've been in contact with Jared (one of the best salesmen I work with), Paul, Paul's boss Rob, and my own service staff on your issues. My people have assured me they've got this covered.
I hope it goes without saying that I try to follow up on all the issues discussed here (and through other forums, social media, email, calls, and mail). It's not enough to simply build and sell RVs -- we need to actively be involved with making them better and standing behind the products we build. I hate to hear when people have issues, but I also know how complex the product is. We're constantly trying to improve, build a better RV and avoid problems but it's not a perfect process! Thank you for your business and willingness to let us make things right!