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Old 10-09-2012, 02:43 PM   #11
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My MH is at the dealers getting this same retro fit system installed. I asked that they have a conversation with Gerrard before installing and referenced your fire. I will test it many times before its trusted.
Thanks to you for bringing this issue to the Forum so we all can be on the look out for this issue.
Has anyone from Gerrard been in contact with you and do you still believe this was caused by faulty install and not faulty product design?
I'm sorry you had this problem but glad you were smart enough to test out before it caused a real disaster. Good for you!
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Old 10-10-2012, 08:58 PM   #12
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Haven't heard from Girard but I have to think that this retrofit kit designed by them must have been successfully installed and tested before being released to dealers. I don't really want to point fingers since I have no way of being sure what caused the fire but the dealer has accepted responsibility and is replacing with a regular RV water heater. As agravated as I have been with the dealer they are trying to fix the situation quickly.
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Old 10-10-2012, 09:04 PM   #13
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Thanks for keeping us updated on this issue. I hope it all turns out well for you.
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Old 10-13-2012, 10:04 PM   #14
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Okay I thought I would give everyone and update on the situation with the tankless water heater fire. The dealer finished the repairs and I brought our Wildcat home today. As I had requested they replaced the tankless with a normal Gas/Electric DSI water heater at no cost to us. They also cleaned the interior and there are no detectable traces or smell from the fire. Although I haven't had a chance to test it yet they did what looks like a pretty good job. The operations manager of the dealership personnally handled the situation.

I haven't heard from Girard yet but the dealer said that they were shipping it back to Girard for them to try to determine the cause of the fire.

I will update this forum if there are any further developments.
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