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Old 01-21-2015, 05:49 PM   #1
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Warranty Department has no customer service

I own a 293REX. My problem is the hidden hinges on the doors are not set deep enough to hold in the door. I have several doors that fall off when opened. I talked with the warranty department and they told me this wasn't a wide spread problem but they could send me all new doors and I could install myself. After several emails with them over a 4 month period they finally decided not to respond anymore. I need help getting thru to someone over the warranty departments head to get this situation solved.
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Old 01-21-2015, 06:03 PM   #2
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Are you speaking of cabinet doors or actual interior doors as going into the bedroom and bathroom?


Who have you been speaking with at Wildcat?


Lastly, have you been dealing direct with Wildcat or going through your selling dealer?
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Old 01-21-2015, 07:24 PM   #3
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It's the cabinet doors. They told me that all the wildcats hidden hinges are this way. I own a cabinet shop and use these same type of hinges and the way they are installing them are completely wrong. They have acknowledged this but basically are telling me oh well there's nothing we can do but send out new doors just like the old ones. They know how to fix it right but don't want to as it might take some time and money on there end. I know I can't be the only person with this problem. I have been dealing directly with Terry Milarczyk the warranty manager. After several emails he has basically blown me off and will not respond back anymore.
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Old 01-21-2015, 07:35 PM   #4
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Do you have a Wildcat or a Wildcat Maxx?
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Old 01-21-2015, 08:16 PM   #5
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I am wondering if the problem is even bigger. Why would only that FR factory be installing them wrong to save money. Wouldn't the installation be standard practice in all the factories?

Can you post a pic? I would like to know what to look for.

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Old 01-21-2015, 08:31 PM   #6
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Just a wildcat
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Old 01-21-2015, 08:32 PM   #7
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You would think it would be standard practice in all FR but I haven't looked at any other trailer but a wildcat.
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Old 01-21-2015, 08:36 PM   #8
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Old 01-21-2015, 08:41 PM   #9
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The picture in the middle shows how the plate of the hinge isn't pressed firmly against the door. If the dowels are not fully inserted they cannot hold . This is also because the door isn't thick enough for the manufacture to drill deep enough. They know this which makes me mad but wildcat says it's not there problem because this is how the door manufacture sends it to them.
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Old 01-22-2015, 12:43 PM   #10
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A very typical warranty response from FR. All I have ever had from them is that its your problem and fix it yourself and that includes the dealers who when they see this kind of problem they don't want to be involved. Talked to a fellow Rockwood 5th wheel owner YTD and he reiterated this kind of experience with an A/C unit. Warranty is not a strong suite with FR.
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