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Old 07-07-2010, 10:41 PM   #1
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Unhappy Warranty problems...

We recently bought a Wildcat 5er. We like the RV but are trying to get a little warranty work done and we're having a very hard time making contact with the warranty department. Anyone have any experience or ideas to help?

Thanks, Les
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Old 07-07-2010, 11:00 PM   #2
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Hi Les,
Welcome to FRF.

Have you tried calling Forest River directly about your trouble.
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Old 07-08-2010, 08:16 AM   #3
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Les,

I was able to get right through to the FR warranty department by calling 574-642-2640. The folks I talked to were very responsive and helpful.
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Old 07-08-2010, 12:24 PM   #4
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I am having the same trouble w/the dealer I brought my rig from. Forest River stated any Forest River dealer can do the warranty work so I will be trying a closer dealer next week. Good luck and I hope everything works out.
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Old 07-08-2010, 01:44 PM   #5
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Thanks for the responses. At least I have someone to talk to. I got right thru on that number too. Problem is they give me the number for the Wildcat rep, Rod Bass I think is his name. This has been going on since the 10th of last month. I left another message with him today.
My RV repair shop says this is very unusual. He does work for alot of different manufacturers and never runs into this kind of delays. He had me come pick up my RV and won't do any work until he has the check in hand.
And to Dbt, the problem probably isn't the dealer either. I started out going thru the dealer but they can't get approval for the work. The problem is with the Wildcat warranty department.
Good travelin to you all, Les
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Old 07-08-2010, 02:22 PM   #6
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Hmmm...sounds like you need to escalate your concern. I have a name of Doug Fought who is listed as the "warranty manager" on some paperwork I have. If it was me, I would ask to speak to him.

I have a Rockwood so it could be a different group of people who handle warranty calls. In my case, I was given the name of a back up person and it was actually the back up that helped me.
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Old 07-08-2010, 08:23 PM   #7
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Good news. I got a call from Rod Batts at Wildcat Warranty Department and he's OKing the repairs. Thanks Rod. I feel better about my RV now.
And thanks for the welcome and responses folks.
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Old 08-13-2010, 01:37 PM   #8
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Bad news.... Rod Batts did OK the repairs. He told me to go ahead and have it done, pay for it myself and he would reimburse me. It's been 3 weeks since I sent him the invoice for the work and I haven't heard a word about the check. So, this has been going on for over 2 months and still isn't settled. Getting ready to go to the local TV station and their consumer assistance program among other things. Pretty frustrating.
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Old 08-13-2010, 02:40 PM   #9
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Sorry to hear about your problems, wish I could help. Stay after it, be firm but nice. Just don't give up!

Good luck!
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Old 08-13-2010, 02:46 PM   #10
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You might try writing to the RV Action Line in Trailer Life magazine.

It states:...After exhausting all other resources without success, forward the information (typewritten only) with copies of appropriate bills and correspondence to....

RV Action Line
2575 Vista Del Mar,
Ventura, CA 93001.

See prior requests in Trailer Life magazine for sample requests for help.

Good luck!
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