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Old 10-12-2014, 02:02 PM   #11
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Folks,

I am all about fixing things on my own, however I don't like warped decorative boards, slide outs that chip wood off the underside when they are used and sitting on an incline because the floor is on an incline.

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Old 10-12-2014, 02:21 PM   #12
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Warranty work...how long is to long?

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Originally Posted by Salt Shaker View Post
Folks,

I am all about fixing things on my own, however I don't like warped decorative boards, slide outs that chip wood off the underside when they are used and sitting on an incline because the floor is on an incline.

Salt

Not sure where you took it. I bought mine at Ancira in Boerne. I have only took it in once to get the bugs taken care of after the shakedown trip. Plumbing leak and a stove issue. It was in the fall last year. They had it for about 3 weeks.
I haven't had any issues since.


Sent from my high tech gadget
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Old 10-14-2014, 09:23 AM   #13
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In our experience you get quicker service at the dealer you bought it from. I fix the basic stuff myself. Slide issues (of which there have been several) at the dealer. I'm forever amazed at the lack of Quality Control at the factory level. FR used to have a good reputation but they have slipped a lot IMO. Not surprised that Chris left.
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Old 10-17-2014, 12:18 PM   #14
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It's been at the dealer since our shakedown trip. The brought it back once and dropped it off so I could make a run to the coast. It's at the purchasing dealer. They are waiting on parts from Forest River. I purchased it in July a little over 4 months ago.

I talked to the service tech. They have been pretty up front. Forest River sent the wrong parts and now we are on a waiting game again...ridiculous.

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Old 10-17-2014, 12:36 PM   #15
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If they brought it back so you could take a trip in it then why didn't you keep it and use it till the parts came in?
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Old 10-17-2014, 01:08 PM   #16
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If they brought it back so you could take a trip in it then why didn't you keep it and use it till the parts came in?
I was under the impression after talking with the factory that it would be taken care of in short order.
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Old 10-17-2014, 01:29 PM   #17
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I was under the impression after talking with the factory that it would be taken care of in short order.
Understandable.
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Old 10-18-2014, 01:06 AM   #18
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Don't get me started

I've had it trying to get my Fifth Wheel fixed. So much for warranties. As far as I'm concerned they aren't worth the paper they are written on.
Purchased our 282RKX in November 2013. During the walk through we noticed several places where there were dings and scratches. The tech touched some of them up with wood finish. One in a cabinet door was pretty deep. He took notes and said he would order a replacement door. Many calls later, we gave up. It obviously isn't going to be taken care of.
First trip out in March I noticed that I couldn't get my X-Chock between the tires on the roadside. Works fine on the curb side though. Obviously, one or both axles are out of alignment. Took the RV in to the dealer we bought it from and dropped it off. Got a call back a few days later saying that one axle was 1/2" off and they submitted it to the manufacturer to get the okay to fix it. I called at least once a week and when I finally got through to someone, they would tell me that they hadn't heard back yet. I the first part of June and told them I was coming to pick up the fifth wheel because the camping season was passing by and I was tired of waiting. They said they would call when they received word from the manufacturer.
All through the summer I called two to three times per week to see if they had heard anything. Couldn't get a call back. When I finally got through to them they said they still hadn't heard anything. I finally left a comment on Wildcat's Facebook page asking for help. About 2 weeks later I received a call from the manager of the service dept saying that they were tired of waiting to hear from Lippert and were just going to fix it and worry later about the warranty. He said it would take about 2 hours to fix. I tried for several weeks to make an appointment to bring it in but as usual, could not get a hold of anyone and couldn't get a call back. I finally just took it in and dropped it off on Monday, Sept 22nd. I told the receptionist that this had been going on since last spring and please make sure Josh, the manager knew that I had brought it in. I also mentioned that the rear stabalizers stopped working. I didn't hear from them so I called on Wednesday to find out what was going on. The manager didn't even know that the fifth wheel was there. The next day a tech called and said that even though the axle was out of alignment, it was within Lipperts specs so they would not warranty it. He said the stabalizers had a blown fuse that he replaced. He transfered me to the receptionist in the service dept and she repeated that Lippert would not pay for the repairs and that the fuse was not covered and I would have to pay for that.
I went in the following day to pick it up. The service dept manager was there and I unloaded on him. I said "You told me that you were tired of waiting for Lippert and that you were just going to fix it." Josh denied saying that. We had a few more choice words. The receptionist asked if I still wanted her to call me when they heard from Lippert. Josh said "No, don't bother!" and threw my key at me.
Obviously I will never set foot on the dealer's lot again. And, when it comes time to upgrade my Fifth Wheel, Forest River will probably not be on my list of manufacturers to choose from.
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Old 10-18-2014, 01:34 PM   #19
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Just got our 344QB back from Camping World a few days ago. Dropped it off there on 8/12/14. That was for the third time. Mostly for same items. We bought it on 3/13/14. Out of the 7 months we've owned it, they've had it 4. A dinnette window only opened part way. I thought maybe an adjustment. No, had to order new window. They said factory was closed 2weeks over July 4th.
Picked up camper for short trip then they called and said parts were in. Took it back and weeks later they called and said new window was broken in shipment. Picked it up again for another short trip. Took it back and then they kept it 2months…
We've missed almost this entire camping season. All of summer when grandkids were asking "when are we going camping?" Needless to say I'm so teed off at CW, it will NEVER go back there and I will never make a purchase there again.
Top it off, I had foot surgery a few weeks ago so now I'm down to just looking at it in our driveway…


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Old 10-18-2014, 01:59 PM   #20
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Unfortunately, we will probably see more and more of these stories, as production is at an all time high, and we all know, the more you build, and the faster you build, the more mistakes will be made. This is one of the biggest reasons, we are standing back and considering taking a different approach now. Camping in the temporary rig in the signature, has been quite peaceful. My wife even made mention last trip, that it was one of the funnest trips we've had this year. Nothing broke. When things happen, I handle the work, since I did the conversion. But, that said, nothing has went wrong. Things work better when you do them yourself, because you know that YOU will take pride in your work.
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