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Old 06-18-2014, 10:58 AM   #21
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Someone succinctly commented the other day that an RV in transit is equal to a S&B home experiencing a mini earthquake. Absolutely true!

And regarding rough roads, try navigating I-20 West through Bossier City approaching Shreveport. There should be a highway sign:

Install Mouth Guards Before Proceeding

Or you just might be searching for the nearest dentist.


Stop At Next Rest Area Before Proceeding If You're Not Wearing Depends

Or you may need to pull over and change underwear.

It really IS that rough.

Unfortunately that stretch of highway must be navigated to get to our dealer just west of it.


If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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Old 06-18-2014, 12:36 PM   #22
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It doesn't have to be a foreign manufacturer to shake up the current state of QC/QA in the RV industry. Whoever it is though, if they ever arrive, they'll need at least 3 things:
- the right attitude towards quality from the ground up. It's a cultural attitude within the company from the shop floor to the president.
- the same commitment to quality from all their feeder companies who supply all their components and systems (or they'll have to make those components and systems in-house), and
- a competent, customer-focused dealer network

I think it's reasonably accurate to say that the RV industry today is about where the domestic auto industry used to be (although exactly when - 70s or 80s - is a point for debate), except that the RV dealer network model isn't the same. Today's RV manufacturers can produce a decent quality product but not consistently. Today, Ford, GM and Chrysler can produce a consistently good quality product because of a shift in their corporate culture to be more like the Japanese model. I'm still not convinced on their dealer network though.

Yes, an RV is like a house going down the road. Some roads are extremely unforgiving but that's not the norm. IMHO the reason we hear about the issue we do here on this forum on brand new units, is a lack of corporate, top to bottom, commitment to quality. Today's RVs and their systems should be designed to work as intended in the typical environment which they'll encounter when they leave the factory. No parts falling off, no hydraulics leaking, no roofs leaking and no delamination ever.

I guess the big question is, will all that better QC/QA and a consistently good quality product mean higher prices that we're prepared to pay?

2011 Rockwood Signature Ultra Lite 8293SS, 12K Equal-i-zer
2016 Ford F-250 XLT SuperCrew, 6.2L, 4x4, 6'9" bed, 3.73
Fondly remembered:
2010 Rockwood Roo 23SS (2012 - 2014)
2009 Ford F-150 XLT SuperCrew, 5.4L, 4x4, 5'6" bed (2012 - 2016)

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Old 06-18-2014, 12:45 PM   #23
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Originally Posted by itat View Post

I guess the big question is, will all that better QC/QA and a consistently good quality product mean higher prices that we're prepared to pay?
Good question.

Paid $30,000 for my trailer.
I wouldn't have paid 40,000 for the same trailer having the same warranty.
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Old 06-18-2014, 12:50 PM   #24
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#1 I still say it is all about your dealer. Our dealer, recognizing that there are often "issues" coming from the factory, has a full time staff of 3 PDI. They inspect the rigs before they are ever put on the lot for sale and when you purchase one, the PDI team takes you through *everything* - our PDI took almost 4 hours.

#2 if what you have is still shoddely repaired, consider taking a week off, come to the Goshen International FROG Rally in Aug and have FR fix your unit right for free.

#3 There is a FR Wildcat rep on the forums, I have sent him a PM to come check out this thread.
Bob & Anne-Marie [BamaBob & 6 Actual]
| 2017 Berkshire XLT 43A with Ultrasteer Tag | Blue Ox Avail + KarGard II |
| SMI AF-1 Air Brake | 2016 Jeep Cherokee Overland TOAD | Pedego Bikes |
Nights Camped: 2013 - 24 2014 - 42 2015 - 56 Jul 2016 - Fulltime
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Old 06-18-2014, 01:26 PM   #25
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I walked through a new motorhome at a dealership, not so near to me and I noticed little blue dots stuck all over the place. I asked the salesmen what they were for. He said that the unit hadn't be PDI'd yet. These are indicators for things that must be fixed before it is sold. This told me two things. 1) The dealership is very diligent in providing an excellent product and 2) the manufacturer, not so.
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Old 06-18-2014, 01:37 PM   #26
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Originally Posted by RSchleder View Post
Reminds me of buying a new car in the 70's. QC was missing but finally the American car manufacturers got with the program and today, make EXCELLENT quality cars & trucks.
Trying to remember what the "driving force" was that woke up the US car companies. Oh yeah, now I remember----the Japanese began selling cars in the US!!!! Hummmmm, ya gotta wonder if------------?
Reminds me of a story or possibly rumor about an American built car in the 70's. The owner kept complaining of a rattle in one of the doors - after several attempts without any luck the dealer finally removed the doors interior lining.

They found a soda can inside one of the doors - it had a note wrapped around it asking "How long did it take you to find the rattle?"
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Old 06-18-2014, 02:18 PM   #27
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[QUOTE=f1100turbo;638025]Lol not arguing either.
Just pointing out how silly the comparisons are.

Maybe someday we'll see a China bomb on a China trailer in the us.


I Think you apologists have missed the point all together The OP posed a question related To his original problem(s) This is a major problem and he has not "ran it up in down the highway yet" In the auto industries this is what is known as an initial defect. Not good. We have owned a Flagstaff 8528ikws for about 6 months and put over 10,000 miles on it with small defects which we hope to have set right in Goshen The one minor defect indicates the attitude about good QA rather than functionality - large paint missing on the steps - too large to miss on assembly. I wonder if turbs problems finally got taken care of by the factory rather than the dealer' maybe the factory-dealers relation is part of the problem.
Bonnie & Bob
2014 Flagstaff 8528IKWS 5'er with revolution hitch
tv: 2014 Lariat Ford F250 power stroke
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Old 06-18-2014, 02:29 PM   #28
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I see a lot of posts about buying the bugs are worked out...I did and a cleaner 2 YO trailer was not to be found(they were OCD). I still had a few problems. Last weeks was to replace charger/inverter. $250 and my labor...back in action. Last time it was heater failure...before that a/c blower problems. Don't give up..just do some praying.
totalled 04-11-16 by storm(picking up new one 10-26-16)
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Old 06-18-2014, 02:45 PM   #29
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Originally Posted by HSVBamaBob View Post
#3 There is a FR Wildcat rep on the forums, I have sent him a PM to come check out this thread.
I'm here! I write you this post from my office 20 steps from the production line. I ate lunch with my warranty and service rep (who also reads these forums) and discussed quality and service the entire time. I just finished a meeting with my plant manager regarding updates on several ongoing efforts to improve our quality and to continuously improve the product, the process, and even the people here.

I'm ABSOLUTELY committed to providing Wildcat customers the most value for their hard-earned money. This is NOT an easy task -- as many have noted, there's much that can go wrong. Quality failures can run the gamut from bad workmanship to faulty componentry to poor design to mental attitude of production, sales, and management -- but we're addressing these issues as quickly as possible and in the best way we know. I can assure you we're pushing weekly, daily, and hourly for improvement.

My team here is committed to building a better RV, not just "better than the competition" (which, it seems, is easier all the time). Sure, you can say it's lip service or marketing or "sales speak," but I invite you all to come visit the Wildcat plant and I'll show you how we're doing it differently than the rest of the industry...
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Old 06-18-2014, 02:49 PM   #30
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Originally Posted by toecutter73 View Post
On May 3, 2014 we picked up our brand new 2014 Wildcat 317rl from the dealership. We made it home and discovered hydraulic fluid leaking under one of the slides (we have 3). We contacted the dealership and drove it back in for repairs, they thought they have fixed the problem(took 3 weeks) so we brought it home to discover another hydraulic fluid leak. We drove it back again to the dealership who fixed it again, this time we waited for the repair to be done. Again got home with it and discovered the 3rd and final slide also had a leak this one was so severe it has fluid in the bedroom not only under the slide/bed but it has moved into the carpet under the bed. We have not even got to use our Wildcat. Unhappy RV'r.
This is quite atypical of the hydraulic systems on the 317RL, which we've been building for many years. Please send me a private message with your complete contact information, VIN#, and your Wildcat dealer. I'll forward this along to our service team for more help!

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