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Old 01-25-2014, 06:35 PM   #11
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Join Date: Sep 2013
Location: TEXAS
Posts: 766
OK, Follow Up Time!!!

Made the drive down to the dealer doing the warranty work for us. Keep in mind that we did not purchased from this dealership but they welcomed our warranty request with open arms.
Texas RV Dealer, new and used travel trailers, fifth wheels, toy haulers, Forest River, new rvs, used rvs, rv service, Dallas, Corsicana, Waco, Athens, RenDel RV Sales, contact Dana Needham

Everything on my punch list was addressed and taken care of the first time around with no unexpected problems. I did ask if one corner of a slide out could be adjusted to be more snug in an upper rear corner. I feel that it would have been with in tolerance of specs. But, I asked anyway. I told them I was willing to leave it until they could get to it, but they wouldn't hear of it. They had a service tech come out to the holding lot and adjust the slide out while I was there. With in 15 minutes I was ready to hitch and roll.
I had also asked for some personal work to be done in the way of custom wiring for a second shore power plug in at the rear of the WC. This ended up requiring some problem solving to make things work just right. They had to make a few trips into town to locate some parts. Labor was quoted at 1 hours, but required more than 4 hours not counting chasing parts and supplies. In the end I paid for parts and 1 hour labor. When was the last time you experienced customer service like this?

If you are in the DFW, TX area, or down south of DFW and find yourself in need of service or even looking for a new Forest River RV I highly suggest you give these fine folks a shot at earning your business. They will go out of their way to deliver to meet your needs.

Texas RV Dealer, new and used travel trailers, fifth wheels, toy haulers, Forest River, new rvs, used rvs, rv service, Dallas, Corsicana, Waco, Athens, RenDel RV Sales, contact Dana Needham
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Old 01-25-2014, 07:06 PM   #12
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Join Date: Feb 2008
Location: South East Michigan
Posts: 437
Excellent! Glad it all worked out well for ya. Good dealer service departments seem to be rare these days. Sounds like you found one.

John
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