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Old 12-27-2013, 05:11 PM   #1
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Wildcat warranty work near DFW, TX.....

This is one of those FWIW post.

We purchased our Wildcat at a dealer in Muskegon, MI. I had read all of the post where RV owners purchased an RV out of MI or IN due to the savings offered from dealers located near the manufactures point of origin, only to later find that local dealers would either decline to perform warranty work or would drag out the repair process due to the RV not having been purchased at their dealership.

In our case it was a matter of that's where we located the floorplan we wanted on a discontinued Wildcat. And it didn't hurt in the fact that the dealership wanted this discontinued floor plan gone as much as we wanted to own one.

Before committing to the purchase I called around to local Wildcat dealers and asked the question of "If I purchased a Wildcat from an out of state dealer would they do the warranty work for me if needed?" I did get the feeling of hesitation from a couple dealerships, but no out right denial to accept my request. I had one dealer ask me why I would go out of state to purchase if the same RV could be purchased nearby. I explained the discontinued model and floor plan preference and received a warm "I understand" from the dealer.

Well, a week ago Monday we received the 5th wheel and as you can guess it has a few items that need attention and repairs. So I called this dealer to ask if I could bring my Wildcat down for some warranty work. I was not only told yes, but was made to feel welcome to do so.

We dropped the Wildcat off this afternoon. It is a small dealer south of Dallas in the little town of Rice. Now don't mistake the description of small throw you off. The warm welcome and excellent customer service was very LARGE. As I filled out the paperwork for the warranty service I was never rushed. I was asked questions as well as allowed to ask questions. The questions were answered in simple easy to understand words. I was asked how fast of a turn around I needed as it was explained how parts ordering and availability would certainly play a major role in getting everything wrapped up and back into my hands. I felt like my needs were important to them and well received and understood. Matter of fact the service writer saw a few items that needed to be taken care of and documented them also.

It made me wish that they had, had this floor plan in stock so that I could have purchased it from them. I mean, when was the last time you were sorry that you couldn't have done business with a retailer.

As I got ready to leave I did stop back in the office and picked up a few business cards to hand out to anyone I come across looking for a RV. As well as a few to hand out to family and friends that need service to their current RV.

Now the two brands that stick out in my mind that this dealer carried were the Wildcat and the Sierra in the 5th wheels. So if you are looking to purchase an RV I would recommend giving this dealer a shout or drop in to take a look. If you all ready own one of these or simply need to have a Travel Trailer or 5th wheel serviced, give them a call.

I will of course update this thread as time goes forward and repairs are made.

Texas RV Dealer, new and used travel trailers, fifth wheels, toy haulers, Forest River, new rvs, used rvs, rv service, Dallas, Corsicana, Waco, Athens, RenDel RV Sales, contact Dana Needham
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Old 12-27-2013, 05:24 PM   #2
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I hope this continues to go well for you.
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Old 12-27-2013, 07:10 PM   #3
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Thank you, so do I.

I am aware that along my travels I will with out fail come across a patch of rough road, a few pot holes and maybe a speed bump. All I can try to do is navigate to the best of my ability and enjoy the ride while searching for better roads to travel.
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Old 01-13-2014, 05:38 PM   #4
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Just a follow up:

Was getting tired of listening to my license plate for the Wildcat rattling around in my console of the truck so I headed over to the dealer to attach the tags to the Wildcat. Well as I pulled up and noticed that the owner was pulling out of the lot and the gate was locked I remembered that they are closed on Mondays. Guess it was a senior moment in memory lapse.

I did speak to the owner for a moment who informed me that they were just about completed with my warranty work but was waiting for a call back on one item but she wasn't sure what that was. I asked if it may be the fading on the front cap at the top which clicked in her mind. She said that this sounded right but would check with the service manager tomorrow when everyone was at work.

All in all, I dropped the Wildcat off on the 27th of December and it is almost ready to roll here on the 13th of January I am very pleased. And when you consider that Forest River was closed until after the 1st of January and they couldn't get authorization or parts approval it's been less than 2 weeks.
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Old 01-22-2014, 07:41 PM   #5
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Dealer called this afternoon and said all is ready to go. We will head down to check things out in the next day or two. We plan to do a very tight check of every thing on the punch list. But, I have a real good feeling about this.

I will update once we get down to check things out.
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Old 01-23-2014, 06:45 PM   #6
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Good to hear you had a good experience. We bought in Grand Rapids, MI, and have a few non-mission critical things to get fixed. We called dealers around the Houston area and didn't get a good vibe - one even wanted to charge me a $250 fee to do the warranty work since we didn't buy there. At the moment I have our original dealer getting the parts with the intent to ship them to me and I'll install them myself.
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Old 01-23-2014, 07:28 PM   #7
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We had our trailer transported to us from Muskegon, MI and along the way he had a bow out that did damage to the fender of the trailer. A quick call to our selling dealer had a new fender in my hands with in a few weeks. I'm sure it would have been quicker had it not been over the Holiday Shut down at the plant. The also ordered a few other items for me that I received just as fast. Over all the cost and shipping was surprisingly inexpensive.
If you run into any more major issues on your Wildcat this dealer that is doing my warranty work is just north of Corsicana not too terribly far up the road from you....well a couple of hours anyway. If you would like the contact information just in case you need it in the future let me know and I will get it to you.
Do you purchased the Wildcat Forest River 2nd year extended warranty for $150?
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Old 01-23-2014, 07:31 PM   #8
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Yep - we did the extended warranty. That was a no-brainer. I might need that dealer info - we might take I20 over through LA which would put us heading up that way anyway. I just can be out of the rig for 2 weeks..
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Old 01-23-2014, 07:43 PM   #9
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Here is a link to the dealers website. While the website is not big and flashy the owners personality and customer service is refreshing.

Texas RV Dealer, new and used travel trailers, fifth wheels, toy haulers, Forest River, new rvs, used rvs, rv service, Dallas, Corsicana, Waco, Athens, RenDel RV Sales, contact Dana Needham
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Old 01-23-2014, 07:45 PM   #10
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Thanks!
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