This is one of those FWIW post.
We purchased our Wildcat at a dealer in Muskegon, MI. I had read all of the post where RV owners purchased an RV out of MI or IN due to the savings offered from dealers located near the manufactures point of origin, only to later find that local dealers would either decline to perform warranty work or would drag out the repair process due to the RV not having been purchased at their dealership.
In our case it was a matter of that's where we located the floorplan we wanted on a discontinued Wildcat. And it didn't hurt in the fact that the dealership wanted this discontinued floor plan gone as much as we wanted to own one.
Before committing to the purchase I called around to local Wildcat dealers and asked the question of "If I purchased a Wildcat from an out of state dealer would they do the warranty work for me if needed?" I did get the feeling of hesitation from a couple dealerships, but no out right denial to accept my request. I had one dealer ask me why I would go out of state to purchase if the same RV could be purchased nearby. I explained the discontinued model and floor plan preference and received a warm "I understand" from the dealer.
Well, a week ago Monday we received the 5th wheel and as you can guess it has a few items that need attention and repairs. So I called this dealer to ask if I could bring my Wildcat down for some warranty work. I was not only told yes, but was made to feel welcome to do so.
We dropped the Wildcat off this afternoon. It is a small dealer south of Dallas in the little town of Rice. Now don't mistake the description of small throw you off. The warm welcome and excellent customer service was very LARGE. As I filled out the paperwork for the warranty service I was never rushed. I was asked questions as well as allowed to ask questions. The questions were answered in simple easy to understand words. I was asked how fast of a turn around I needed as it was explained how parts ordering and availability would certainly play a major role in getting everything wrapped up and back into my hands. I felt like my needs were important to them and well received and understood. Matter of fact the service writer saw a few items that needed to be taken care of and documented them also.
It made me wish that they had, had this floor plan in stock so that I could have purchased it from them. I mean, when was the last time you were sorry that you couldn't have done business with a retailer.
As I got ready to leave I did stop back in the office and picked up a few business cards to hand out to anyone I come across looking for a RV. As well as a few to hand out to family and friends that need service to their current RV.
Now the two brands that stick out in my mind that this dealer carried were the Wildcat and the Sierra in the 5th wheels. So if you are looking to purchase an RV I would recommend giving this dealer a shout or drop in to take a look. If you all ready own one of these or simply need to have a Travel Trailer or 5th wheel serviced, give them a call.
I will of course update this thread as time goes forward and repairs are made.
Texas RV Dealer, new and used travel trailers, fifth wheels, toy haulers, Forest River, new rvs, used rvs, rv service, Dallas, Corsicana, Waco, Athens, RenDel RV Sales, contact Dana Needham