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Old 03-15-2016, 06:32 AM   #31
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Craftsmanship is a thing of the past.... NOT!

There have been sorry workers since the beginning of time. I tore into the wall at my parents 100 year old house and found a couple of vodka bottles, right next to 2 rough sawn studs that weren't nailed in at the top, now I know why the wall had a bulge there.

I completely tore down and rebuilt a 1975 Airstream. Found all kinds of interesting things. Like the duct tape wrapped around a vent stack where someone apparently started a cut in the wrong place, there was a stainless steel screw that held the plumbing vent stack cover on. When they drove it in it hit a rib, instead of backing the screw out and drilling a proper pilot hole, they just gooped more sealant on it and left it sticking 1/4" up and not holding anything. So much for Airstream Quality.

I have been messing about with RV's and in construction for over 35 years. Every time I think I have seen it all someone proves me wrong... again.

Could they do a better job? Absolutely, but that would mean taking pride in their work and management doing a better of job... wait for it... managing!

Aaron
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Old 03-15-2016, 08:48 AM   #32
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It amazes me that it would seem that any RV manufacturer would benefit by consumer posts lauding the "excellent" product they received from manufacturer "X" and not the moans and grones that we see posted. Wouldn't it be nice to be able to know where your low point drain, water pump, water filter are located without making it the subject of a scavenger hunt on Saturday night with friends.
Is the demand for RV's so high that mfgr's can cut costs and provide less then competent workmanship without worrying about loosing business?

I managed customer service for a major corporation for over 34 years, if I provided comparable service, I would have been looking for another job.
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Old 03-15-2016, 09:39 AM   #33
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Low Profit Margins? No Chance

My nephew sells RVs. The dealer markup is about 30%. RVs are the most overpriced vehicles on the road. They are slapped together with particle board and cheap plastic and rolled out the door. I bought my Roo used, and avoided most of the headaches you all are complaining about, and saved 60% on the cost. But they are poorly designed, and poorly built. Really, the frame isn't strong enough that you can jack up the trailer from the frame? That's crazy. My barbeque grill has a better igniter than the stove in the Roo. The shelves in the shower slope so much the shampoo falls off while standing still. The list goes on.

Keeps me from being bored in retirement.
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Old 03-15-2016, 09:51 AM   #34
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Do the readers a favor and name the good dealers so we know more than just the complaints and bad experiences.
Dealer Reviews: http://www.forestriverforums.com/forums/f92/
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Old 03-15-2016, 10:06 AM   #35
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So it wasn't that our unit was built on a Thursday just prior to a holiday weekend and they had to finish before they could leave :-) DH and I replace the 'baby' fan in our bathroom to a MaxxAir. Boy was there a lot of saw dust and not to mention our fan probably would have stopped working because the wire nuts they used fell off as we removed the cover. Loose wires with sawdust???? I believe we avoided a disaster!
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Old 03-15-2016, 10:36 AM   #36
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Quote:
Originally Posted by LTRVing View Post
It amazes me that it would seem that any RV manufacturer would benefit by consumer posts lauding the "excellent" product they received from manufacturer "X" and not the moans and grones that we see posted. Wouldn't it be nice to be able to know where your low point drain, water pump, water filter are located without making it the subject of a scavenger hunt on Saturday night with friends.
Is the demand for RV's so high that mfgr's can cut costs and provide less then competent workmanship without worrying about loosing business?

I managed customer service for a major corporation for over 34 years, if I provided comparable service, I would have been looking for another job.
Yes demand is that high. The current RV industry is running at full capacity and cannot keep up with demand.

Remember how crappy the US automotive industry was back in the 70's and 80's? That is where the RV industry is today. There are a few manufacturers out there that build a quality product but they are few and far between. Also you don't have the government looking over their shoulders to see if they really are building something safe, it is all voluntary compliance. The other issue is that people don't do their due diligence prior to purchasing, also one question that gets asked all the time is how cheap can I buy XXX brand of RV. If people would worry less about price and more about quality and service I think we would see some changes in the RV industry. They are in business to make money and they are doing that irregardless of what their plants are pushing out quality wise. Eventually, maybe it will turn around.

Aaron
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Old 03-15-2016, 12:27 PM   #37
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Some (not all) of the loose plumbing and electrical are not "gifts" from the manufacturers. Those come courtesy of the high level of road maintenance that allows our rigs to "shake, rattle and roll" as we go down the road. So do yourself a favor as you dewinterize and prepare for the new season, check for problems before they bite you when it is far less convenient.
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Old 03-15-2016, 01:46 PM   #38
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WahooNC, I agree with your statements, sure everyone wants a deal on their RV, but, say the rig you bought is mechanically sound, how really difficult would it be to have them clean up their sawdust? If a carpenter was installing a new kitchen and you are paying $20-30K for it, would we accept that level of workmanship? I think not. If posts were written saying brand "A" is great, built as planned, everything operates and the finish quality was superb, how would that effect their sales? I guess the blame belongs on us the consumer, accepting that level of workmanship and our willingness to pay big bucks for it.
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Old 03-15-2016, 03:24 PM   #39
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WahooNC, I agree with your statements, sure everyone wants a deal on their RV, but, say the rig you bought is mechanically sound, how really difficult would it be to have them clean up their sawdust? If a carpenter was installing a new kitchen and you are paying $20-30K for it, would we accept that level of workmanship? I think not. If posts were written saying brand "A" is great, built as planned, everything operates and the finish quality was superb, how would that effect their sales? I guess the blame belongs on us the consumer, accepting that level of workmanship and our willingness to pay big bucks for it.
I actually found a lot less in my new Concord 300DS than was in my Coleman CM16FBS trailer that I used to have. Don't know if I got lucky or the dealer cleaned up. When we were doing the initial poking and prodding I did not see nearly as much scrap and debris that I saw in other units on the same lot. My Concord was the only one of those they had so I can't compare. I agree the least the could do is pick up the cut our plugs and scraps. You are going to get some sawdust no matter what because it falls into inaccessible places then migrates as you travel.

While I don't expect perfection it is always acceptable!

Aaron
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