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Old 07-05-2017, 10:44 PM   #1
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Crappy travel trailer

Im sure there is probably a thread here already about this.. just unlucky in trying to find... however, anyone else with a forest river wildwood..or forest river in general experience A LOT of issues? We purchasd a 2017 travel trailer august 2016.. first time we took it out, we discovered leaks.. contacted the dealer right away.. then we found more leaks. We had leaks coming from city water hook up when it wasnt even hooked up.. water coming from under bunkhouse which was leaking from the water storage all over electrical wires.. and damaging wood.. water from under the sink.. we dropped it off to be repaired, and that was a whole other negative experience.. (but thats just another story about crappy service at dealer) Anyways..Leaks supposedly repaired, take trailer back out, and under the sink still leaks (finally repaired 3rd time in for service) and now streams of water coming from toilet..(husband fixed) its just easier.. said it was cross threaded and no teflon tape or something.. (he knows his stuff, I don't) our walls from day one are tearing at the caulking..well never met the caulking.. i could go on.. oh and the fridge didnt work either...yes, I have TONS of pictures and emails!! i feel the craftsmanship of this trailer is such crap! 40 days left on warranty..freakin out based on the amount of issues since day one... anyone else? Anyone ever get anywhere dealing w forest river?
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Old 07-05-2017, 10:58 PM   #2
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Originally Posted by Squamloon7 View Post
Im sure there is probably a thread here already about this.. just unlucky in trying to find... however, anyone else with a forest river wildwood..or forest river in general experience A LOT of issues? We purchasd a 2017 travel trailer august 2016.. first time we took it out, we discovered leaks.. contacted the dealer right away.. then we found more leaks. We had leaks coming from city water hook up when it wasnt even hooked up.. water coming from under bunkhouse which was leaking from the water storage all over electrical wires.. and damaging wood.. water from under the sink.. we dropped it off to be repaired, and that was a whole other negative experience.. (but thats just another story about crappy service at dealer) Anyways..Leaks supposedly repaired, take trailer back out, and under the sink still leaks (finally repaired 3rd time in for service) and not
W streams of water coming from toilet..(husband fixed) its just easier.. said it was cross threaded and no teflon tape or something.. (he knows his stuff, I don't) our walls from day one are tearing at the caulking..well never met the caulking.. i could go on.. oh and the fridge didnt work either...yes, I have TONS of pictures and emails!! i feel the craftsmanship of this trailer is such crap! 40 days left on warranty..freakin out based on the amount of issues since day one... anyone else? Anyone ever get anywhere dealing w forest river?
We didn't have any issues with our Rockwood. Did you have them hook up water and electricity and run through everything before you took it? (My dealer scheduled 90 minutes to do just that and they even went through how to do everything.)
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Old 07-05-2017, 11:04 PM   #3
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They did spend time showing us the trailer, how to use things, etc.. but no water was put into it or hooked up to it during this time.. and the fridge was turned on for all of 3 seconds... we usually have everything in coolers.. never used fridge til recently when we were somewhere w hookups.. after an hr the freezer part got "cool" and fridge never got cold.. then i noticed icing on cookies melting.. the top of counter was extremely hot and the area of trailer where back of fridge is was challenging to even touch.. not safe..
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Old 07-06-2017, 07:04 AM   #4
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I bought a 2008, one owner Wildwood Sport Toyhauler. Sent an email to the manufacturer two months ago with a few questions. Never got a response. Apparently, once a unit is in our hands, it's out of their hands and minds. Poor customer service.
My previous unit was made by Newmar. Great customer service!! Even though my unit was 26 years old, they accurately answered all of my questions about the unit. A difference in company philosophy, I suppose.
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Old 07-06-2017, 07:21 AM   #5
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2018 Cherokee 304 picked it up in april...got about 8 days of use and it will probably in shop for rest of summer. Lost 90% of my electrical system and can't locate problem. Dealer can't say how long they'll have it. I'm figuring the rest of the summer or into fall. Biggest POS I've ever purchased. We're considering just to take our loss and trade for 5er of a different brand and better quality. Campers belong at campgrounds, not at repair shops.
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Old 07-06-2017, 07:41 AM   #6
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If you read up you will find about 50% of owners get some resolve with FR. My two emails to warranty reps were never answered. I knew my Wildwood was low on the food chain but it has been a bigger turd than expected.
Materials/finishes as expected in price range, incredibly poor construction and assembly at any price.
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Old 07-06-2017, 07:52 AM   #7
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My dealings with repairs they are about like yours. Seems a lot a repairman aren't to blame due to the fact they're inept to begin with.

I'm not sure anyone has to acquire any kind of certification to work on an RV, dealer or not. If they do, the test may be in crayon. We had a Keystone Cougar for about 10 years, it was a 5th wheel. We went all the way to Keystone with no satisfaction, until we go some legal representation. Month after month in the shop, excuse after excuse.

One of the times picking it up after some A/C work, I walked in and the A/C inside panel was on the floor and there was water leak through the roof where the crank up antenna was mounted. This was after two months of work. I was with the service manager at this point and "I lost it." I kept it as civil as possible, there was some attention drawn to the situation from possible new customers on the lot.

This post may get removed because I'm going to mention how you should "lawyer up." I'm not throwing that term around haphazardly, I don't think lawyers should be called at the drop of a dime. On the other hand, if you've invested tens of thousands of dollars on something and you still have to pay for it after the warranty is up, it's a good idea to get some legal advice in a situation like yours.

Let me tell you this...you dealer's attitude changes once you have verified legal representation. It's almost like you get treated like you're supposed to be treated. Not all cases are like this though, we currently have Georgetown Forrest River, it's had some minor issues and they were resolved without issue. Good Luck.
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Old 07-08-2017, 05:37 PM   #8
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Quote:
Originally Posted by ColoradoRick View Post
We didn't have any issues with our Rockwood. Did you have them hook up water and electricity and run through everything before you took it? (My dealer scheduled 90 minutes to do just that and they even went through how to do everything.)
We had a walk through, power was hooked up, city water and pump as well.
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Old 07-08-2017, 06:44 PM   #9
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We had a walk through, power was hooked up, city water and pump as well.
And, that is the way it should have been. Not "thanks for your money, now get lost".
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Old 07-08-2017, 07:28 PM   #10
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And, that is the way it should have been. Not "thanks for your money, now get lost".
We have had great customer service as well. Salesman gave us his cell number, and he has checked with us on regular basis after our purchase. I can't stand sorry customer service, I would pay more if I'm taken care off, but good service should be number one.
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