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Old 09-27-2017, 11:53 PM   #1
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Furrion 3100 Sound System Woes....

Hello all: My 2017 Wildwood Heritage Glen 272RL came with a 2 zone furrion 3100 sound system. For lack of better words, it sucks. Sound crackles and pops at any sound level that is reasonably discernable, DVD player tears picture etc. To make matters worse, the folks at Camping world tell me “That’s just how it is” and “you need to replace the (brand new) speakers because they’re crap”. Etc. Multiple, (as in many) emails and calls to Furrion have gone completely unanswered. Camping World won’t help. Needless to say, I’m very frustrated with the whole thing. I enjoy my music. I enjoy my DVD’s. One of the reason’s we chose the 272RL was the “theater” (choking) system. I’d feel better about the whole thing if I didn’t feel as though I was being totally ignored by Camping World and Furrion. I’m really at a loss here folks. Is the only answer really for me to replace the system myself?
My apologies. I’m a little frustrated and depressed about the lack of support from the vendors on this matter. I’d really welcome a phone call or email...any kind of response from them. I’m pretty dissappointed by this whole experience.
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Old 09-28-2017, 04:37 AM   #2
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If there is a car audio shop near you, pick their brains. Tell them the situation, and the symptoms. It should be under warranty, and they may be able to help with warranty work. Or, at least give you some good advice.
Worst case, threaten the dealer to return the unit to their lot and refuse to pay for it.
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Old 09-28-2017, 05:33 AM   #3
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You have a Yogo...and you're expecting a Maserati. If you want a "Good" system, You're going to have to build it yourself. These are basic units at best. I have the Furion in my 2018 Cherokee and no, it's not concert hall sound, but it does ok. I'll upgrade it next year maybe with a better system.
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Old 09-28-2017, 11:36 PM   #4
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Originally Posted by TheWolfPaq82 View Post
You have a Yogo...and you're expecting a Maserati. If you want a "Good" system, You're going to have to build it yourself. These are basic units at best. I have the Furion in my 2018 Cherokee and no, it's not concert hall sound, but it does ok. I'll upgrade it next year maybe with a better system.
I think you meant to say “Yugo”, but I get the gyst, and you’re wrong. I don’t have a Yugo. I have a brand new sound system that is supposed to at least be able to play a video without tearing the displayed image and perhaps some music without popping and crackling. That part where you said yours “sounds OK”, well, mine doesn’t. There’s something wrong with it and I was looking for help with a solution, not sarcasm. I’ve already upgraded By adding a 5.1 surround theater solution, but that doesn’t change my desire for the basic sound system that I paid good money for to be able to play a little music, inside and outside, the way it is supposed to.
I try very hard in all the forums that I participate in to provide only factual and helpful information that actually answers the question the originator asked. Unfortunately, not everyone makes that same attempt.
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Old 09-28-2017, 11:40 PM   #5
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Originally Posted by otrtrucker View Post
If there is a car audio shop near you, pick their brains. Tell them the situation, and the symptoms. It should be under warranty, and they may be able to help with warranty work. Or, at least give you some good advice.
Worst case, threaten the dealer to return the unit to their lot and refuse to pay for it.
Thanks for the car shop suggestion. I could fix this thing myself if I wanted to invest the money, but I really feel strongly that this is something the warranty should cover.
I was able to get ahold of the furrion company today and they have offered to replace the system free of charge. Something I wish the dealer would have offered to do instead of just saying “sorry, they just sound that way” and blowing me off. I am not finished with the dealer yet. Problem with the suggestion to not pay for the unit is that I’ve already paid for it. I intend to make life miserable for them until they do something about their lousy service though.
Thanks for your help. I appreciate it.
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Old 09-29-2017, 02:45 AM   #6
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I'm glad that Furrion will stand behind their product. You might want to let them know about the lousy representation they are getting from Forest River. Forest River is giving Furrion a bad reputation by blowing off customer complaints.
Good luck, and enjoy the new sound system.
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Old 09-29-2017, 03:11 AM   #7
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I'm glad you're getting it taken care of. Nothing worse than laying out big bucks and something not working. Good luck with Furrion. Now here's where you made your first mistake: (Don't get offended now!)NEVER DO BUSINESS WITH CAMPING WORLD! They are the worst! They are the worst when it comes to service and the worst there is to buy an RV from. I hope everything else is working ok.
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Old 09-29-2017, 06:01 AM   #8
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I am glad you could actually get ahold of Furion for the repair. My radio has never worked right and after 2 months of emails and phone calls going unanswered I moved on. While FR might be the person to contact (or should be the place) for warranty repairs I have always had better luck reaching out to the manufacturer to get warranty stuff. Some of these brands they use are so out there this can be hard to track down contact info but when I have they have generally stood behind their work.
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Old 09-29-2017, 06:33 AM   #9
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Originally Posted by RangeMaggotBob View Post
I'm glad you're getting it taken care of. Nothing worse than laying out big bucks and something not working. Good luck with Furrion. Now here's where you made your first mistake: (Don't get offended now!)NEVER DO BUSINESS WITH CAMPING WORLD! They are the worst! They are the worst when it comes to service and the worst there is to buy an RV from. I hope everything else is working ok.
No offense taken. You couldn't be more correct about camping world. We are actually enjoying the trailer, but camping world has made service a non possibility.
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Old 09-29-2017, 06:34 AM   #10
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Originally Posted by TheWolfPaq82 View Post
Warranty....take it in...get it fixed.
Hmm....apparently you didn't comprehend my original post. Thanks anyway.
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