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Old 10-17-2015, 06:44 PM   #11
Georgia Frog Rally 2018
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Originally Posted by erppj View Post
Thanks for the great advice. The dealer actually offered the FR 2nd year warranty form to us without even asking (I took someone's advice and took a copy to the dealer just in case). I also printed out several inspection checklists.

I like the video advice too. Can't wait for next Wednesday!

Now from what I've done its a 1 year extension not 2. Care to clarify? Later RJD

2015 35 FT V-Lite 30WRLIKS Diamond Package
2015 Chevy 2500 6.0 4:10 gearing.
Days camped in 2016 58
Days camped 2017 62
Days camped 2018 18
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Old 10-17-2015, 08:57 PM   #12
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Best advise we ever got about camping: take your time and be patient. Do not let the dealer rush you through the inspection. Take your time. I took pics on my phone and made notes on them. And after the sale, same advise. Take it easy when hooking up,parking and setting up. Relax and have fun. Congrats!

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Old 10-18-2015, 09:40 AM   #13
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Joe is great isn't he? I pick up 2016 Herigtage Glen 368rlbh from Ruffs in the next couple of days. I have bought a couple of units from them. Their sales and service department is great before during and after the sale.
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Old 10-18-2015, 10:27 AM   #14
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We bought our Heritage Glen 282RK from Ruffs about a year and a half ago. It currently is back there for warranty work. They want to go thru the "walk thru" fairly quickly, so make sure you ask lots of questions. Doing a video is a great idea. They didn't show me the winterizing process, but I already knew that procedure. If you don't, make sure to cover that with them while you are there. They are fairly good about service, but so slow! Good luck and congratulations! You can PM me if you would like details.
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Old 10-18-2015, 10:39 AM   #15
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For me it helps that this is my 3rd purchase from them as well as my office is 1/2 block away. But I would agree that they can rush the walk through now that I think about it. I have had travel trailers for the past 20 years so not too much new with the basics of them so I'm sure I didn't really notice the quicker walk through as I wouldn't have had a lot of questions. Definitely ask questions about how to winterize with the anti freeze method. The only true way to be worry free of frozen pipes. Years ago I forgot to drain the water heater and burst the tank, what a mess and pain replacing the tank.
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Old 10-18-2015, 01:40 PM   #16
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Clarification: on the warranty, I meant 2nd year, as in the additional one year after the initial one year warranty expires.

I worked with Joe over the phone but last weekend he was injured in an accident so another fellow wrote up the order. I hope Joe does the walk through because the other fellow was not very enthusiastic, if you know what I mean.

I really appreciate all your words of wisdom. I know it is a good idea to have the selling dealer do all your work but we live in Springfield, IL so we plan to use our local authorized dealer for any issues that arise. Ruff's offered the best deal even though it is a 2015 model.

Only 3 more days! Dingos top, maybe I will see you at Ruff's on Wednesday.
Maria, mother of E, R, P, P, J (now you understand my user name)
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Old 10-18-2015, 01:44 PM   #17
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I think I know who you are talking about as not being to enthused. As for the accident, it was not Joe, it was the son of one of the other main employees. I talked to Joe every day this past week. The walk through is typically done by one of the shop guys rather than Joe himself. Joe is actually the step-son of Rick who I believe is the owner.
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Old 10-18-2015, 09:56 PM   #18
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You will have more fun than you can stand.
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Old 10-21-2015, 05:19 AM   #19
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I agree they do work with you on purchasing a trailer. Mine is there now getting warranty work done for the 2nd year in a row. Have any questions on your unit send me a PM and I'll be more than happy to reply. I purchased 2 new trailers from Ruff's both of which had side wall delamination issues. Not there fault but they get stuck fixing the trailers.
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Old 10-21-2015, 08:24 AM   #20
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I'm just upset that I was told 5 week until my new unit would come in and it has now been 8 weeks. Not their fault, falls on Forest River but getting a bit frustrated. Came off the line over 2 weeks ago. Was sent to the shipping yard last Friday supposedly and still no camper.

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