Thread Tools Display Modes
Old 10-17-2015, 06:44 PM   #11
Georgia Frog Rally 2017
aceinspp's Avatar
Join Date: Jun 2015
Location: GA
Posts: 7,281
Originally Posted by erppj View Post
Thanks for the great advice. The dealer actually offered the FR 2nd year warranty form to us without even asking (I took someone's advice and took a copy to the dealer just in case). I also printed out several inspection checklists.

I like the video advice too. Can't wait for next Wednesday!

Now from what I've done its a 1 year extension not 2. Care to clarify? Later RJD

2015 35 FT V-Lite 30WRLIKS Diamond Package
2015 Chevy 2500 6.0 4:10 gearing.
Days camped in 2015--46
Days booked for 2016--60
Days camped in 2016 so far 51
aceinspp is online now   Reply With Quote
Old 10-17-2015, 08:57 PM   #12
Join Date: Sep 2014
Location: Troy.Ohio
Posts: 299
Best advise we ever got about camping: take your time and be patient. Do not let the dealer rush you through the inspection. Take your time. I took pics on my phone and made notes on them. And after the sale, same advise. Take it easy when hooking up,parking and setting up. Relax and have fun. Congrats!

2015 Windjammer 3029 Diamond Edition
2011 Ram 5.7 hemi
Ohio River Rat
2015 camping:59 nights
2016 camping: 49 nights with many more planned
MCTroy is offline   Reply With Quote
Old 10-18-2015, 09:40 AM   #13
Senior Member
Join Date: Oct 2015
Posts: 230
Joe is great isn't he? I pick up 2016 Herigtage Glen 368rlbh from Ruffs in the next couple of days. I have bought a couple of units from them. Their sales and service department is great before during and after the sale.
Dinostop is offline   Reply With Quote
Old 10-18-2015, 10:27 AM   #14
Join Date: Feb 2014
Location: Ohio
Posts: 142
We bought our Heritage Glen 282RK from Ruffs about a year and a half ago. It currently is back there for warranty work. They want to go thru the "walk thru" fairly quickly, so make sure you ask lots of questions. Doing a video is a great idea. They didn't show me the winterizing process, but I already knew that procedure. If you don't, make sure to cover that with them while you are there. They are fairly good about service, but so slow! Good luck and congratulations! You can PM me if you would like details.
checkmate99 is offline   Reply With Quote
Old 10-18-2015, 10:39 AM   #15
Senior Member
Join Date: Oct 2015
Posts: 230
For me it helps that this is my 3rd purchase from them as well as my office is 1/2 block away. But I would agree that they can rush the walk through now that I think about it. I have had travel trailers for the past 20 years so not too much new with the basics of them so I'm sure I didn't really notice the quicker walk through as I wouldn't have had a lot of questions. Definitely ask questions about how to winterize with the anti freeze method. The only true way to be worry free of frozen pipes. Years ago I forgot to drain the water heater and burst the tank, what a mess and pain replacing the tank.
Dinostop is offline   Reply With Quote
Old 10-18-2015, 01:40 PM   #16
Junior Member
erppj's Avatar
Join Date: Oct 2015
Posts: 8
Clarification: on the warranty, I meant 2nd year, as in the additional one year after the initial one year warranty expires.

I worked with Joe over the phone but last weekend he was injured in an accident so another fellow wrote up the order. I hope Joe does the walk through because the other fellow was not very enthusiastic, if you know what I mean.

I really appreciate all your words of wisdom. I know it is a good idea to have the selling dealer do all your work but we live in Springfield, IL so we plan to use our local authorized dealer for any issues that arise. Ruff's offered the best deal even though it is a 2015 model.

Only 3 more days! Dingos top, maybe I will see you at Ruff's on Wednesday.
Maria, mother of E, R, P, P, J (now you understand my user name)
erppj is offline   Reply With Quote
Old 10-18-2015, 01:44 PM   #17
Senior Member
Join Date: Oct 2015
Posts: 230
I think I know who you are talking about as not being to enthused. As for the accident, it was not Joe, it was the son of one of the other main employees. I talked to Joe every day this past week. The walk through is typically done by one of the shop guys rather than Joe himself. Joe is actually the step-son of Rick who I believe is the owner.
Dinostop is offline   Reply With Quote
Old 10-18-2015, 09:56 PM   #18
Captn.Ken's Avatar
Join Date: Oct 2012
Location: Oriental, NC
Posts: 32
You will have more fun than you can stand.
Captn.Ken is offline   Reply With Quote
Old 10-21-2015, 05:19 AM   #19
Senior Member
EastlakeRoo's Avatar
Join Date: Aug 2009
Location: Eastlake, Ohio
Posts: 461
I agree they do work with you on purchasing a trailer. Mine is there now getting warranty work done for the 2nd year in a row. Have any questions on your unit send me a PM and I'll be more than happy to reply. I purchased 2 new trailers from Ruff's both of which had side wall delamination issues. Not there fault but they get stuck fixing the trailers.
2014 Wildwood 300BH
2014 Ford Explorer XLT
2011 Ford F350 FX4
Eastlake, OH
EastlakeRoo is online now   Reply With Quote
Old 10-21-2015, 08:24 AM   #20
Senior Member
Join Date: Oct 2015
Posts: 230
I'm just upset that I was told 5 week until my new unit would come in and it has now been 8 weeks. Not their fault, falls on Forest River but getting a bit frustrated. Came off the line over 2 weeks ago. Was sent to the shipping yard last Friday supposedly and still no camper.

Dinostop is offline   Reply With Quote


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Virginia Campgrounds

Reviews provided by is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:32 AM.