We had a great experience with Joe and Kyle at Ruff's. I asked to read the owners manuals the week before we picked up the unit. My H and I each read it twice and made notes whenever the manual seemed unclear. Ryan said that he had very few customers who asked questions and spent a lot of time during the inspection.
Joe was kind enough to permit us to "camp" in their lot so we could have any additional questions answered. Our trailer was a basic unit that had to give them a very small profit, but they treated us like a valued customer.
Although we live more than 6 hours away from Ruff's, we will definitely return to them when we upgrade.
Maria, mother of E, R, P, P, J (now you understand my user name)