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Old 08-22-2015, 07:28 PM   #1
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Major Issues with Heritage Glen 327RE

We have a new 2015 FR Wildwood Heritage Glen we bought from CW Dothan in March of this year. So far we have 4 days of camping and 50 days in the shop with no end in sight. We have cancelled three camping trips so far with another trip scheduled in two weeks that will likely be cancelled as well. Has anyone else experienced these kinds of issues with Forest River products? How many problems are too many problems before it's time to take action? Options anyone?

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Old 08-22-2015, 07:44 PM   #2
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YES! Have a 2014 Work & Play 25 ULA... first year we had it, she spent 16 weeks over a year getting warranty issues fixed.

I think we have taken one trip (usually one trip a month) where NOTHING broke, fell off or went wrong. We did have the second year warranty, but never took it back to the dealer because they were so bad. We jsut paid out of pocket for repairs.

We feel your pain.

Our first Forest River trailer (Gray Wolf 19RR) had no issues. We can say we will not be buying another Forest River product. (However other manufacture forums, they have the same issues.)
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Old 08-22-2015, 08:07 PM   #3
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We have a new 2015 FR Wildwood Heritage Glen we bought from CW Dothan in March of this year. So far we have 4 days of camping and 50 days in the shop with no end in sight. We have cancelled three camping trips so far with another trip scheduled in two weeks that will likely be cancelled as well. Has anyone else experienced these kinds of issues with Forest River products? How many problems are too many problems before it's time to take action? Options anyone?

I suspect your problem is with Camping World more than with Forest River. You couldn't have chosen a worse dealer to use for warranty work.

What are your major issues?

Bruce
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Old 08-23-2015, 07:11 AM   #4
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Yes, CW is part of the problem and they have been catching a lot of flack on RV.net on this one. See the topic "How Long in Shop is Too Long" in the CW Service and Instillation forum. But a lot of the blame goes to FR because they are the root cause of the problem with poor build quality and just plain sloppy work. This not screwed down, that stripped out, this not done, that put on backwards, this not working, etc. etc. The major problem CW is having problems with is the kitchen slide which is tearing the floor up and breaking seals. The slide was somehow installed incorrectly at the factory and it is not easily fixed. FR is notorious for challenging every little thing slowing the process. If the unit was built right in the first place all this would not be happening.
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Old 08-23-2015, 07:14 AM   #5
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Ask to have the unit returned to the factory. They might very well look after you better.
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Old 08-23-2015, 12:20 PM   #6
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Originally Posted by nomad297 View Post
I suspect your problem is with Camping World more than with Forest River. You couldn't have chosen a worse dealer to use for warranty work.

What are your major issues?

Bruce
Hehe, Campers Inn ( Kingston, N.H.) probably is worse than Campers World for warranty work. I bought a Sabre in '13 with the extended waranty. I have basically thrown away $1500 away. Everytime I would bring my unit in for work it came back worse! Gouge in basement compartment door, dent in right rear quarter, bent landing gear pad with a sheared landong pin from getting roasted while being carted around the yard. The list goes on. And the warranty work? Helen Kellar probably would have been more competent in completing it correctly
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Old 08-25-2015, 07:10 AM   #7
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no probems

Wow are we the only ones who in 10 years having buying our 2nd new camper we have never gone back for any warranty work or had problems
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Old 08-25-2015, 07:22 AM   #8
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Wow are we the only ones who in 10 years having buying our 2nd new camper we have never gone back for any warranty work or had problems
Naaa you just don't hear from those people "there out camping" and not on here fustrated.
Btw my Flagstaff never seen the dealer until I traded it.

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Old 08-25-2015, 07:40 AM   #9
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There's also some people that just deal with the problems and never bring there trailer in to it fixed
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Old 08-25-2015, 07:52 AM   #10
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Then there are some that just wine about anything. It's not a perfect world. I have had 2 FR now with very little to complain about. Later RJD
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