What I can't see in the picture is if there is a valve under the cold water line going into the tank. If so, it may be the two way valve creating a bypass at the cold water inlet, in which case the water would be either directed into the tank for heating (cutting off the water to the hose going to the hot valve) or, in bypass position, it would direct water to the hot water lines directly and not to the tank. If they put an anti back flow valve in the outlet of the tank the water from the cold hose would not be able to enter the top of the tank, either, thus creating a "bypass" situation. Just can't tell what kind of valve is on the bottom under that blue pex pipe, if any. If there is one, it may need to be turned. If it is in the correct position, then it could be that the anti back flow valve is malfunctioning allowing cold water to mix with the hot. Looks like nothing is simple anymore.
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