Last Tuesday I made the trip down to Ohio to get the new trailer. I left home at 4 am and arrived at RV Wholesalers just shy of 11:30 AM. My plan was to go through the trailer and inspect it for any defects, have my hitch set up for the new trailer then hook it and book it back home. Well as much as you can book it pulling 10500 lbs behind you.
So much of the best laid plans of mice and men.
Let me start of by saying the only reason you would want to buy from RVW is price. There after sales service is atrocious. I must have called them over thirty times to get the order correct, sometimes I got through to the sales rep but most times I was shuffled off to voice mail which was promptly ignored. The same held true for electronic communication. Almost every one of my e-mails were ignored.
The day before my pick up I called to confirm it was ready and was told everything was fine. Two hours out I called to let them know I was running late and was informed that there was a problem with the awning. The wrong brand was ordered and wouldn't match the factory awning. I was given the choice of accepting the wrong awning or waiting until 3:00PM for the correct awning to arrive. I chose to wait for the right one. After all it was only a few hours delay right? Wrong, upon arrival they informed me the correct awning would be on site at 6:00PM. Then it had to be installed.
I ordered a lazy boy recliner for the trailer and it was supposed to match the upholstery of the couch. It doesn't. As compensation I received a $150 store credit and a 10% discount on parts, and that only came after a very heated negotiation. The initial offer was $50 and see you later.
Now the PDI was supposed to be done and everything in perfect working order. HAH, several of the drawers didn't latch properly, one of the fantastic fans was inop(dealer installed BTW). I asked about all the systems and was told they had tested everything then winterized the unit. So I couldn't test the water or drain system or the water heater. Really?, then why was every sink full of constuction dust? Wouldn't that have been flushed out while they tested the water? I did manage to test the furnace, both A/C's the fridge, stove, all three tv's and the dvd system.
So I sat around for over 6 hours waiting for the second awning to arrive. Once installed somewhat improperly. The mounts for the arms are slightly lower that the factory one. Sloppy workmanship to say the least. Now on to my hitch setup. While attaching my weight bar brackets on the trailer there was a slight conflict with the emergency break away switch mount. Nothing that a few whacks with a wrench wouldn't fix. Well the break away switch fell off the trailer on the way home. When I called them the next day to let them know, the response from the warranty department was " it's only a few bucks for a new one so just buy one yourself ". Back to the hitch set up, once completed and hooking up the 7 pin harness they discovered the trailer taillights didn't have any turn signals! So what exactly did they do for the PDI? 30 minutes later and after removing both taillights they now work. At this point I was so pissed and tired that I just left. I had been awake now for 17 hrs and it took me another 9 hours to drive home.
To sum up RVW is a volume dealer only interested in more sales and more sales. You should see the boiler room full of sales reps. At least 36 cubicles for all of them. The walls are covered in pitch slogans for the reps to use in closing the deal. The after sales handling of customers is terrible. The parts depatment is pitifully under stocked and the service department has from what I can assume only one "qualified " tech and the service manager, who often doubles as a tech. the rest of the service staff are kids who don't know a thing about RVs. The "tech" that was there for my walk through was a relative and only 18 yrs old. Most of the questions I asked about how to use certain things on the trailer were answered with "I don't know". I certainly won't be back again and won't recommend them to anyone.
Anyway here are a few pics of the unit at the dealership.
She's now loaded and hitched to the truck for the trip to Florida. I leave in the AM and will arrive on Friday.
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