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Old 07-14-2013, 01:45 AM   #11
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Update:

We delivered our baby into the very capable hands of our dealer for repair of the issue for which I originally created this thread, and a punch list of other *very* minor problems (bathroom door adjustment, etc.).

Due to last minute delays we arrived after closing (noon) and they went out of their way to have their "living on the property" security guy unlock and let us onto the yard.

We then droppsed by the sales facility to return a couple of items we bought in the parts department and decided we didn't need. While there more than one person came by and asked if our issue was being addressed to our satisfaction.

We are leaving 'er with 'em for a couple of weeks since we're headed that way for a camping trip at that time and will just load everything into the TV and pick 'er up as we pass through that city.

I remain extremely impressed with the response of the dealer and the factory rep. regarding this issue.

We also took a stroll around the sales lot while there, just because. We walked away knowing that we bought the right TT for us. That's a good feeling. We did see one feature we're going to ask they apply to our TT. In one VLight/UltraLight bedroom the television was mounted on the wall up high in a corner instead of sitting on the dresser. WE WANT THAT! ...and were assured they'd do it if the frame behind that corner/wall supports it.
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F250 Super Duty 2013 Tuxedo Black "Biff"
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Old 07-24-2013, 06:46 PM   #12
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UPDATE:

I am not a happy camper. As I posted, we took our TT to the dealer on 07/13 and told them we were leaving it with them until 08/2 at which time we'd come through on our way to TX, pick it up and go from there.

Having not heard anything from them since the 15th, DH called today for a status update.

They've done *nothing* about the sofa leg/hole in the floor/wiring issue except take pictures of it and send them to FR. grrrrrrrrrrrrrrrr!

We were told by one of the shop guys "well, I'll have to go take another look at it". The pictures were taken and sent by the lady in the front office who supposedly coordinates warranty repairs.

So, it appears our expensive new toy has just been sitting there.

I sent an email to FR's rep, advising him of the situation. We'll see what response I get.

In any case, we *will* be taking our TT to TX on the 2nd.

This is not a good first warranty issue situation. You'd *think* something that is clearly a factory mishap that could cause an electrical fire would get a little more prompt response, eh?
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If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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Old 08-08-2013, 04:17 PM   #13
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Flag Staff Under Belly

Hi Hermit. I was wondering what does your underbelly of trailer look like. mine has the heated and enclosed but it is wavey not straight and flat. Not sure how it is suppose to be...
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I posted a thread last week concerning the sleep sofa not staying stationary and the super slide rubbing against the right side cushion face, crimping the material.

I sent an email to Kevin (Flagstaff Rep) yesterday, and he called me today. Thanks Kevin for the very prompt response! I found his number on that very useful list someone posted the other day...the PDF file listing all makes and their Rep. contact numbers. THANKS!

He advised there should be (depending on the VIN number) a strap on the back legs holding the sofa in place. I replied to his email just now, but while checking for the straps (there are none) I found something that worries me.

The left back leg (next to the door) sits down in a hole where there are LOTS of wires coming through. Now I'm concerned those wires will be pinched and shorted out.

I feel certain that Kevin will call me back tomorrow. I'll follow up and share what he advises re the straps and the sofa leg sitting in that hole with the wires.
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Old 08-08-2013, 06:19 PM   #14
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Hi Dave,

I went out to check. The entire underbelly is enclosed with a corrugated plastic like substance (dark brown/black) that looks like the material political signs are made of.

The only thing not inside this underbelly is the LP lines (metal) running from the tanks on the tongue over to the passenger side and down to the kitchen area which is over the axels.

It sags a tiny bit where the main drain for the galley/grey and black tanks come out, but it's smooth and tight elsewhere.
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If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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Old 08-08-2013, 06:34 PM   #15
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Now,

I need to follow up on this thread re the correction of this problem:

There were some breakdowns in communication regarding whether or not we had an appointment when we brought our TT in for warranty repair of this problem. We *absolutely* did, but some in the chain of command didn't know it.

Once that was resolved, every thing was smooth sailing.

The solution to the hole in the floor that the sofa leg was falling down into, and pinching the wires coming up out of that hole was that the tech relocated the sofa leg a few inches toward the middle of the TT. Those little narrow end tables had not been completely enclosed as they should be (the side facing the sofa had no enclosure wall on them) and the tech fixed that. Now those holes in the floor aren't even visible when you pull the sofa out or look up under it.

To stop the sofa from sliding forward resulting on the sider wall scraping against the cushions, the tech (and this is pure genius) crafted what I'd describe as square donuts; a 3"X3"X1" wooden square (stained to match the flooring) was nailed down to the floor and the back legs of the sofa sit down into that. That's sofa's goin' nowhere!

The two drawers that wouldn't stay closed still open in transit, but to be fair that's where I store heavy objects, so we'll just add another catch inside those.

We are *very* happy with the response of Forest River and the dealer (after ironing out the problems) response was stellar!
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If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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Old 08-08-2013, 06:44 PM   #16
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mine has rolls in it all the way to the back from the front. I am not sure if this is suppose to be flat and straight or not...In between the rolls are metal strips screwed to the frame I guess.. I see pictures of it at it shows it to be flat with no rolls. I will have to call Forest River?
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Old 08-08-2013, 07:26 PM   #17
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Not sure what you mean re the "rolls". Ours has bellies between the suspension straps but it's still tight and flat.

Ours also has panels, made of the same material, under where the water heater and the furnace is located. Nice, since the entire belly material doesn't have to be taken down to access those areas.

I would imagine the hot weather (the heat index is between 105 and 110 this week here) would cause some expansion and swag of the belly material.

As long as the support straps are in place correctly and there are no screws loose/missing, I wouldn't worry 'bout it.
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If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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Old 10-05-2013, 11:56 AM   #18
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Quote:
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As you know, we both got our Flagstaffs from the same dealer. I have nothing but good things to say about Bayou Outdoors. Although I have had only one major warranty claim thing happen, they responded well and took care of it faster than scheduled. I strongly feel they will get you fixed up and make you happy.
Are you referring to bayou outdoors in bossier city? I took my flagstaff to them last week for same issue.
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Old 10-05-2013, 12:11 PM   #19
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Are you referring to bayou outdoors in bossier city? I took my flagstaff to them last week for same issue.
That's them. Let us know how it goes.
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Old 10-05-2013, 01:32 PM   #20
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That's them. Let us know how it goes.
I will. I could tell they'd seen it before. But same as Weezer, they took pics to show FR. I'm in Natchitoches so will check back soon. Great parts guy there. Very knowledgeble. Been to service three times. Nice and friendly but I need some action.Lol.
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