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Old 04-16-2009, 11:31 AM   #1
opcop's Avatar
Join Date: Mar 2009
Location: Yucca Valley, Ca.
Posts: 31
A great contact for FR ultra lites and tent trailers

I own a 2007 Rockwood 8315SS and my kitchen faucet developed a crack at the base of the spout. I put plumbers putty around the crack, but it would still leak some. I contacted FR directly to see if I could buy a new faucet, since my warranty had expired. I was put in contact with Donna Vance, Rockwood, Flagstaff Ultra Lites and tent trailer Division. She was very plesant and helpful. I ordered it last week and it arrived yesterday. It was the wrong part so I called and left a message. Donna called me this morning and appoligzed, she mistyped one number on the part when she ordered it. She is sending me out the new kitchen faucet, $32.85 and I won't have to pay the shipping cost again. She asked if I was going camping soon because she would overnight it if needed. I didn't need it that quick and opted regular delivery. It was great dealing with someone who actually cares about the customer. Her contact phone is: 574-642-2640, ext 107 or email at: I hope this is helpful to the forum.
The Wilson's
1994 Chevy 1500 Chevy Suburban, Equalizer hitch, 2007 Rockwood 8315SS
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