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Old 06-19-2015, 03:11 PM   #41
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thanks for you response. My name is Thomas C Glenn 2600 Canterbury RD Milford DE.19963.i have called the # 5 or 6 times and the only time I spoke with someone was after a 1/2 hour of wait time. the lady was very nice. but still no answer to my item don't know if it is back ordered or you don't stock it any more.
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Old 06-19-2015, 03:22 PM   #42
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Response is not directly from cw .....

I think I wasn't clear enough in the post (two previous). I left the impression that the response team was responding to this thread.

They are NOT.....I cut and paste a response they posted today on RV.Net just to repeat what they are saying here.

I apologize for not being clear.


Ken
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Old 06-19-2015, 04:55 PM   #43
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Originally Posted by KennyGolub View Post
I think I wasn't clear enough in the post (two previous). I left the impression that the response team was responding to this thread.

They are NOT.....I cut and paste a response they posted today on RV.Net just to repeat what they are saying here.

I apologize for not being clear.


Ken
You have to remember that he is one of us, a Senior Member!
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Old 06-19-2015, 06:04 PM   #44
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ok np ken
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Old 06-19-2015, 07:05 PM   #45
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their customer service is horrible. I will never order on line from them again. I would rather take the trip to their store. Even their store employees said their phone customer service "sucks" now that is pretty bad.
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Old 06-20-2015, 08:39 PM   #46
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Called on Day 15 and they knocked off $5 for my inconvenience and said it could possibly be shipped in 7 to 10 days. That's 25 days after they billed my credit card. I'm thinking they need to go back to the old system.
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Old 06-22-2015, 11:15 AM   #47
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Finally

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After holding for 31 minutes, got a guy named Ethan. He did treat me with respect and seemed like a nice guy. Ethan told me he didn't know why it was "Locked-Up" in the warehouse, but was going to upgrade and expedite the order and get it out in the morning... plus credit me $10. He followed up our conversation with an e-mail. It's 6/18 today... I won't be holding my breath. I've learned my lesson. I'll let this thread know the results when I have any.
Finally received my order this am. It arrived undamaged, but not packed very well. I thought the packing material was supposed to be wrapped "around" the product... Oh well, at this point I'm happy I got it 4 days after I called. Haven't seen the credit to my credit card yet. I won't hold my breath... Thankful I have my order and lesson learned!
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Old 06-22-2015, 01:22 PM   #48
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I spoke with the same guy .nice guy. was helpful. waiting to see if what he said was true.
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Old 06-22-2015, 03:10 PM   #49
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Getting your goods

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I spoke with the same guy .nice guy. was helpful. waiting to see if what he said was true.
Don't expect an e-mail about your order being shipped. I figure my next day mail took 4 days because of the weekend. I think Eathan will pull thru for you!
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Old 06-23-2015, 10:43 AM   #50
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I called again yesterday to check on the status of a Progressive Industries surge protector that I ordered on June 5th so it was almost three weeks and the order was still in the processing stage according to the website the first time I called last week after waiting 21 minutes to get connected I was told it was on the dock waiting to be shipped. should take a day or two before it should ship out....Fast forward to yesterday and I try and call again this time another 20 minutes to get connected only to be told it is a drop ship item coming from the Mfg. and that can take up to 6 weeks per the person I was speaking to....I mention that on my email receipt that it will ship in 10 to 14 days not up to 6 weeks and she says that isn't her problem so I respond and say I guessit's mine and I would like to cancel the order now she goes on to say she isn't sure I can do that and she would pass the message to someone else in hopes that it would get done so by this time I said fine do whatever you have to do and hung up. I called Visa and cancelled the transaction and that's the last time I will ever order anything from Camping World online again.
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