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Old 06-18-2015, 08:48 AM   #1
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Camping World Online ordering

I ordered a shower head from camping world online 12 days ago and they have not shipped it yet. I noticed they charged my credit card twice for the transaction so I called customer service to get that straight. I was on hold for 35 minutes. Keep in mind the CEO of this company has a TV show telling other business's how to run their company. Maybe someone needs to show him how to run his. I called yesterday after a 45 minute hold and they said it was sitting there for 3 days waiting for UPS to pick up. What a joke. I won't be ordering from them again. Anyone else have experience ordering online from them?
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Old 06-18-2015, 09:29 AM   #2
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I had a completely different experience.

I ordered some step rugs and a patio rug, after 8 days it hadn't been shipped, was still in processing, I called and waited a long time for an agent. She explained they'd moved to a new order system and it had some problems but she'd make a call to the warehouse and get the order shipped. CW shipped to me that day, next day air, I got it the next day after I called.

Being in the software business I can understand how getting a new system up and running can have issues but I thought by shipping it to me UPS Next Day Air, when all I really asked for when I ordered it was free regular shipping was a good customer service move.
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Old 06-18-2015, 10:30 AM   #3
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I called on day 8 and they told me it was going out that day. 4 days later called back and they said it had been sitting there for 3 days waiting for ups to pick up and could not tell me when it would ship. No next day air for me. I guess I must have been holding my mouth wrong. I was very nice to them on the phone.
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Old 06-18-2015, 10:55 AM   #4
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I waited 3 weeks and called them. Was told the system was down and they would call back. Waited 4 days and called back. They said it had been shipped but they could not find a tracking number that they would call back. I said that is what I was told the last time. About a half hour later they called back and said they could not find a tracking number and I said that is fine cancel my order and put the money back in my account that you took out the day I ordered. Still waiting. I have ordered a lot of stuff through the years and usually get it the same week. They better get it back together!!!
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Old 06-18-2015, 11:10 AM   #5
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At some point, you have to know when to say when. I think I would order it from Amazon and refuse the CW UPS shipment if it ever arrived.


And frankly, I have had a couple incidents with Amazon as well. . .
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Old 06-18-2015, 11:17 AM   #6
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I'm done with Camping World unless I absolutely have to order from them (they're literally the only place that I found the 10' Handihoses).

I ordered 4 hoses- 3 shipped (the 3 that I really wanted). But the 4th, they took 19 days to tell me it was backordered.
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Old 06-18-2015, 11:17 AM   #7
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I rarely ever buy from CW. I do use it a lot for product research but will usually buy the product from Amazon or somewhere else. CW's prices are usually the highest.
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Old 06-18-2015, 12:07 PM   #8
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Yes I usually order from PPL motorhomes. They're prices are the best and only $9.95 shipping no matter how heavy. But I got a gift card from camping world and that's why I ordered from them. Camping World charged $14 shipping on 1 shower head. Not only do they rip your ass with their service, they rip it some more with their shipping.
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Old 06-18-2015, 12:11 PM   #9
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Angry

Quote:
Originally Posted by scottfarm View Post
I ordered a shower head from camping world online 12 days ago and they have not shipped it yet. I noticed they charged my credit card twice for the transaction so I called customer service to get that straight. I was on hold for 35 minutes. Keep in mind the CEO of this company has a TV show telling other business's how to run their company. Maybe someone needs to show him how to run his. I called yesterday after a 45 minute hold and they said it was sitting there for 3 days waiting for UPS to pick up. What a joke. I won't be ordering from them again. Anyone else have experience ordering online from them?
The EXACT same thing happened to me!!! But I was never able to get thru! I finally emailed them twice and then got a reply 2 days later that the item is backordered! Never again!
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Old 06-18-2015, 12:17 PM   #10
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I ordered a satellite dish earlier in the week from campingworld.com. I was on hold for 20 minutes to call and inquire about it's shipping status. At that time the agent informed me that Camping World was changing over it's online order system and the entire endeavor had been a complete disaster. Orders getting lost, shipping delays and a boat load of other issues that no one anticipated are presently occurring.

I cancelled my order, and will order from Amazon to get my order by Father's Day. I asked the CW people to put a notice on their website as a courtesy to customers and GS members of possible shipping delays.

She was very pleasant, apologized and seemed as generally frustrated as I was.

Cheers!
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Old 06-18-2015, 12:21 PM   #11
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Quote:
Originally Posted by scottfarm View Post
Yes I usually order from PPL motorhomes. They're prices are the best and only $9.95 shipping no matter how heavy. But I got a gift card from camping world and that's why I ordered from them. Camping World charged $14 shipping on 1 shower head. Not only do they rip your ass with their service, they rip it some more with their shipping.

A great business.....PPL.....Have used them in the past and will use them again.
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Old 06-18-2015, 12:30 PM   #12
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A great business.....PPL.....Have used them in the past and will use them again.
PPL charged me $9.95 shipping for a 100 lbs equalizer weight distribution hitch and Camping World charged me $14.00 shipping for a 6 oz shower head.
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Old 06-18-2015, 12:43 PM   #13
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Similar experience. They explained "new ordering system" blah blah blah. I ordered her to refund me so she did. I then ordered same exact items on Amazon and got it 2 days later. There's a Camping World not far from me. If I can't wait to order from Amazon, I'll go buy it directly.
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Old 06-18-2015, 12:59 PM   #14
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If I'm traveling in the vicinity of our nearest Camping World, 2 hours away, I'll buy it in person. Anything else- AMAZON.COM
For what I'm usually looking for it is often less expensive and free shipping over $35.00, $99.00 before its free on Camping World.
The times I've ordered from CW online, it's been a pain and I'm not likely to do it again.
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Old 06-18-2015, 01:02 PM   #15
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I ordered a TireMinder TPMS 3 weeks ago. Got the order confirmation quickly, but still no info yet to date about my goods! Real tired and fed up with holding on the phone and they haven't answered my email. Joined good Sam at the same time and that came thru... They were real fast to charge my credit card! Ready to tell them to keep it... I'll take my business elsewhere... If I could only get any response from them!
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Old 06-18-2015, 01:15 PM   #16
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ordered an oxygenics shower head on Monday from Amazon being delivered today, 4 days and no hassle.
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Old 06-18-2015, 01:24 PM   #17
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Yep, same thing happened to me, but I only gave them 7 days and then I cancelled my order. Turned out to be a good thing, as I found my items cheaper somewhere else. I'm spoiled with Amazon, who is amazing how fast they can get things out the door!
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Old 06-18-2015, 01:27 PM   #18
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Quote:
Originally Posted by ependydad View Post
I'm done with Camping World unless I absolutely have to order from them (they're literally the only place that I found the 10' Handihoses).

I ordered 4 hoses- 3 shipped (the 3 that I really wanted). But the 4th, they took 19 days to tell me it was backordered.
X2 The only time I have ever ordered from CW was to get a wooden replacement seat for the cheap plastic seat on our Dometic toilet (highly recommended BTW )

They were the only game in town (at the time) and the seat arrived broken! Called them up and they sent a replacement out but it still took over 4 weeks!

Contrast: Amazon.com (we have Amazon prime) very extensive RV parts and accessory selection! Place web order, stuff arrives in 2 days. Don't like it? print our return label and send it back to Amazon. Amazon credits your CC when the shipment is scanned in at UPS.

Absolutely LOVE Amazon - and the fact that they will ship TO a CG really knocks it out of the park!
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Old 06-18-2015, 01:28 PM   #19
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After my last experience with CW's extremely late shipment, I've given up on them. After placing an order online, then seeing no progress on it after 5 days I gave them a call. I ended up with someone who must have flunked "English as a second language" multiple times. From what I was able to understand her say, the order was "in process". It finally shipped after being "in process" for over a week. I needed some additional items that CW had, but since the pricing on Amazon was about the same, I went with them and received the items within 2 days. I'll probably still "window shop" at the CW physical stores - when it's convenient - but will NOT place any further orders online - unless their prices are CONSIDERABLY less - and I can wait multiple weeks for it.
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Old 06-18-2015, 01:34 PM   #20
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I received all ordered items on 3 weeks . But I have a problem with being over charged on my credit card by $ 20.37 over what my invoice said. Called them on 6-4-15 said the credit would take 3-5 days.
As of 6-12-15 8 days later no credit. Call 4 times again put on automatic hold for 30-35 min. On the 4 try I put phone on speaker phone and watched TV till they answered. Talked to Leann explained the no credit issue. She put me on hold for 15 minutes. Returned to tell me she walked down to customer service to find out what the problem was. Then proceeded to tell me it would be another 7-10 days before credit will be issued. She told me she was not even satisfied with that. So she said she would go to management and try to get this resolved right away. If nothing shows up in a couple day to call the same number and ask for her. Well I guess will wait an see what happens. It's 6-18-15 and still no credit 14 days past the original call. I'm done with CW. Very poor business practices. Amazon from now on.
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