I had a completely different experience.
I ordered some step rugs and a patio rug, after 8 days it hadn't been shipped, was still in processing, I called and waited a long time for an agent. She explained they'd moved to a new order system and it had some problems but she'd make a call to the warehouse and get the order shipped. CW shipped to me that day, next day air, I got it the next day after I called.
Being in the software business I can understand how getting a new system up and running can have issues but I thought by shipping it to me UPS Next Day Air, when all I really asked for when I ordered it was free regular shipping was a good customer service move.
Jack and Jan
Nights camped 2014 - 8 | Nights camped 2015 - 23 | Nights camped 2016 - 24
2015 Ford Super Duty F350 > Blue Ox Swaypro WD Hitch > 2015 Rockwood Windjammer 3008W