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Old 09-14-2010, 02:25 PM   #1
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Caulk failing not under warrenty

I have a new 2011 Flagstaff 21FB that we purchased back in June. I noticed water on the skylight in the shower. I got a ladder to take a look and sure enough the caulking has failed. The plastic dome/skylight lip is wavy and not flat. Probably from heat warping the plastic. I called the dealer and they said it's not under warrenty that the owner has to repair it or pay to have the dealer repair it.

Does that sound right? No warrenty for leaks on a 3 month old trailer?

I was going to call Flagstaff (Forest River) but could not find a phone number.
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Old 09-14-2010, 03:03 PM   #2
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I think the warranty on sealant and seams is something like 30 days. However, the warranty on the sky light should be 1 year. I have a 2009 Rockwood that had the same problem with the skylight. I had it replaced under warranty 9 months after purchase.
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Old 09-14-2010, 03:08 PM   #3
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Hi all,
I just had my 2011 2604 repaired under warranty for this same problem. At first the dealer pushed back until I should him the Sky Light. The shop tech said he sees it all the time. Plastic bends and cracks the caulking it should be covered. Good luck.
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Old 09-14-2010, 03:20 PM   #4
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The customer IS responsible for maintaining the sealing(caulking), but at the age of your trailer, this is uncalled for.
First and foremost, take photos, lots of good quality photos.

Email the photos along with a nice letter explaining your situation.

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Old 09-14-2010, 03:21 PM   #5
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This forum is awesome. Yes the lip warping is what caused the caulk to fail. I called the dealer back and left a message. I will let you know what happens!

Of course this raises the question... The caulk is obviously a very specific caulk as it's extremely flexible and sticky. Leaves stick to it. Is this something special? Can it be bought from the parts department? If so what is it called?
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Old 09-14-2010, 03:35 PM   #6
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I believe it is called Dicor. I have only seen it at RV shops, but not sure if you can get it elsewhere.
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Old 09-14-2010, 07:50 PM   #7
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This rv dealer is the biggest con going. Should have paid him with a check that had ink that disappeared within the time you left after purchasing the trailer.
If the caulking can't last a few years at worst I would not buy anything from him and raise one big stink over it till he fixed it.
Warrantee should cover any leaks whatsoever within the first year other than leaving a window or vent open to the elements
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Old 09-14-2010, 09:09 PM   #8
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I would be finding a new Dealer to service my trailer if it were me. He sounds like the kind of Dealer that love's selling units but when it comes to customer relations he taking the high road....leaving you high and dry....
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Old 09-15-2010, 10:01 AM   #9
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This dealer has been fine. I have no real complaints. I take it in next week and if it's leaking due to the shower sunroof warping they will replace it. So far the dealer has been fine. They fixed my initial problems real quick. They also setup the unit real nice for us when we bought it. They went through every item slowly so we understood how it worked. They had it all setup and connected with the AC running.

The warrenty is a joke but we knew that going in. It's in the fine print... caulk and leaks due to failed caulk is the owners responsibility. You pay as much for the trailer as you do for a car. A leaking car would be considered unexceptable and taken care of very quickly. For a trailer it's just the opposite... Heck even my home builder covered cracks in the caulk for the first year...
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Old 09-15-2010, 11:53 AM   #10
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Take photos BEFORE the dealer works on it. You'll need it for future reference. Trust me.
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Old 09-15-2010, 11:58 AM   #11
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It seems to me if your camper is new and you have a one year warrenty then evey thing should be covered including the caulk. If the caulk is failing then there could be a chance that there is a bad shipment of caulk being used if it last only three months or it is old stock and may have a shelf live but one will never know.
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Old 09-15-2010, 02:15 PM   #12
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You would think the caulking would be covered but it's not covered at all. The factory doesn't even warrenty it while it's on the dealer lot. The dealer is responsible for the caulking while it's on the lot waiting to be sold. This is what I was told. If a new trailer suffers water damage while on the lot and it's determined to be the caulk at fault the dealer will have to pay for the repair. Again this is what I am told by the dealer.

It does seem like a very high quality caulk. I think the warping is what caused my issue. I suspect if it hadn't warped it would have held for a long time.

My trailer is at a storage lot a long ways from home (HOA won't allow it at the house ) but if I make it up there I will snap some pictures.
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Old 09-16-2010, 07:22 AM   #13
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Here is some pictures of the warping...
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Old 09-16-2010, 09:43 AM   #14
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Take Mike's (Milzat) advice. Take lots of pictures before and after. Send a copy to the dealer and Forest river and save every piece of correspondence about it in a safe location. If you RV develops problems stemming from this later on, you'll need evidence to support your case.

Don't take this the wrong way, because most likely everything will be fine. It's just a precaution in case.

I had a good friend who's motto was "It's better to have it and not need it than to need it and not have it."
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Old 09-16-2010, 01:28 PM   #15
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Caulk is used to seal not to keep thing from warping, maybe when the sky light was installed they forgot to put a part on the edge of the sky light to keep it flate then seal it with caulk. Just a thought....
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Old 09-19-2010, 08:27 AM   #16
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Yep, that is the failure of the skylight, and NOT the caulk! take it back and demand that they fix it. and send a pic to Forest River so they know that they have an issue with the supplier of their skylights. this is a simple repair for the dealer and FR to do and it will keep a customer happy. by doing and saying what they have done so far, has created 2 pages for thousands of people to see how much they don`t care about the customer.
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Old 10-05-2010, 03:52 PM   #17
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Thought I would give a quick update. The dealer fixed the leak with no cost to me. They were done in just a few hours. I thought they handled the entire process well.
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Old 10-05-2010, 05:14 PM   #18
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Glad it went smooth for you, so what did they do to fix the problem? Could you post some pic of the repair?
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Old 10-07-2010, 03:07 PM   #19
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According to the work order they replaced the butyl tape and resealed with white lap sealant. It looks great and should do the trick.
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Old 10-08-2010, 06:28 AM   #20
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Looks like the same fix on my 2604. I was up on the roof yesterday installing vent covers and the repair is holding just fine. Later,
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