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Old 02-03-2014, 10:44 PM   #1
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Delamination

So. quick update on my delamination problem. Going on the 2nd year of the trailer wintering at Paradise RV in Grande Prairie,Alberta. Now have delam on both sides, roof, and front end. Service guy says the worst he's seen. Getting a little more pissed off by the day. Mentioned lawyer and getting a little more response. Any suggestions out there? Told them to give me what I paid for it on trade in on something similar or bigger, waiting, again!!!
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Old 02-03-2014, 11:04 PM   #2
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Told them to give me what I paid for it on trade in on something similar or bigger, waiting, again!!!
Good luck... No dealer I know would go there, unfortunately. What's the factory saying?
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Old 02-03-2014, 11:14 PM   #3
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Delamination

I have not been able to find anyone to talk to at the factory. The dealer keeps telling me they are getting the run around from them. Doesn't help when the dealer goes through 5 service managers in 2 years.
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Old 02-04-2014, 07:40 AM   #4
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When you say "second year wintering at...." are you saying they've *had* your RV all this time?...continuously?

If so are you making payments on it while not being able to use it all this time????

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Old 02-04-2014, 02:11 PM   #5
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I would start searching or the CEO of the manufacturer or the owner. It's tine for you to climb the ladder of success since the lower people are not giving you satisfaction. Google the corporate hierarchy ad you will find the top dog. Give them a call and you will probably find they don't know anything about your problem. A lawyer is also a good but remember they love other peoples money. Whether yours or theirs. Try the CEO first. Good luck.
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Old 02-05-2014, 02:28 PM   #6
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I also had a delamination issues on my 2009 Flagstaff 831fkbss that started 6 months after we picked it up...it was a special order. It went back the 18th of October 2009 to have the entire rear replaced under warranty and we finally got it back on May the 22, 2010...a full 8 months later. Upon picking up the trailer, I noticed that both sides were now delminating in several places as well as the areas around the skirt where the skirt meets the side panels and the front corners near the front cap. They said they would bring the trailer back to fix but I had already booked my summers camping trips and was NOT going to wait 8 months again. Upon getting the unit home, I called FR and was told that I should NOT have accepted the unit and instead, returned it! What was I going to do for the summer after spending over 28G on this unit just 1 year before and the deposits on my 5 trips??? I asked if they would pick up the trailer after the camping season and was told that should NOT be a problem...well when The season was over, Guess what...They would fix the unit but at my cost as it was now OUT OF WARRANTY! I kept it for another 2 years and got rid of it for a 2013 Columbus 320rs that has been trouble free. As far as I'm concerned...ultra lites means ultra crap-man-ship!
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Old 02-05-2014, 07:16 PM   #7
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Delamination

Wow that really sucks. I can't see me paying this good money for something that's their fault. Further, I can not understand why it takes 6-8 weeks to order and have a brand new one delivered but it takes 8 months to repair? I think I would take a few days off and visit the big boss and find out what in the hell they are doing! Sad story you have. I only hope my 27G trailer doesn't go the same way!!!
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Old 02-05-2014, 07:24 PM   #8
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Wow, that's is hortible. I'd be livid. I'm always looking at my camper for delam, especially as it sits in winter covered in snow and ice. None on my camper, thank goodness. I really hope you can reach someone at the factory. That is who you need to he corresponding with. Not your dealer. They've already made their money and won't bend over backwards to seek a timely resolution.

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Old 02-05-2014, 09:46 PM   #9
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Thanks all. I'm going to try and get hold of Forest River personally as suggested. Who knows what will happen, will keep you posted.
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Old 02-06-2014, 05:42 AM   #10
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Good luck to you. Your solution could help another along the way.
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Old 05-05-2014, 09:43 PM   #11
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Sooooo, the gong show continues!!!! The dealer, Paradise RV in Grande Prairie, Alberta sent my 5th wheel back to the factory for repair. Went there last weekend to have a look and pick it up. When we got there (120 miles from where we live) they said we have good news and bad. The good news was that it was back, the bad was they drove it through a windstorm on the way back and the bottom tin on the door side got blown off, there is a big stain on the lino, grease stains on the carpet, chips on the molding around one of the slides, shower head missing and they never bothered to call me and let me know!!!!!! They are telling me they will give me what I paid for it on a trade, but of course want to soak me on the difference. What a gong show!!!!!!!!!!!!
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Old 05-05-2014, 09:48 PM   #12
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Sooooo, the gong show continues!!!! The dealer, Paradise RV in Grande Prairie, Alberta sent my 5th wheel back to the factory for repair. Went there last weekend to have a look and pick it up. When we got there (120 miles from where we live) they said we have good news and bad. The good news was that it was back, the bad was they drove it through a windstorm on the way back and the bottom tin on the door side got blown off, there is a big stain on the lino, grease stains on the carpet, chips on the molding around one of the slides, shower head missing and they never bothered to call me and let me know!!!!!! They are telling me they will give me what I paid for it on a trade, but of course want to soak me on the difference. What a gong show!!!!!!!!!!!!
Got Milk??? How bout a good lawyer??
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Old 05-05-2014, 09:55 PM   #13
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Trailer Life Magazine Action Line often is able to help RV owners in dire straits. OP might want to consider that as a next-to-last resort, with the last resort being legal action.
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Old 05-05-2014, 10:00 PM   #14
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Trailer Life Magazine Action Line often is able to help RV owners in dire straits. OP might want to consider that as a next-to-last resort, with the last resort being legal action.
Good suggestion, I went over the top reading his story, that's crazy! If the factory won't help, they don't belong in business.
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Old 05-07-2014, 11:55 AM   #15
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Why am I NOT suprised...the factory really is there to build, NOT repair. They did such a lousey job on my delam problems that my only alternative was to trade it in on a new fiver.
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Old 06-03-2014, 12:07 AM   #16
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Hi all, another update. The gong show continues. They finally towed my Flagstaff IKWS 28 down to Indiana and replaced the 2 sides and the front the end of March. When it got back we went to pick it up, another 240 mile round trip. When we got there they said oops, should have told you before you came that they drove it through a major wind storm on the way back and ripped a bunch of tin off the bottom. There was also stains on the carpet and lino as well as taps missing!! They finally said okay we'll give you back what you paid for it on a trade. Fine, made the deal, now we are waiting for our new Sundance 3600 to be repaired!! Apparently when they did the PDI on it there is a seal screwed up on one of the slides!!!! Will it ever end.!!!!!
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Old 06-03-2014, 07:35 AM   #17
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Hi all, another update. ... They finally said okay we'll give you back what you paid for it on a trade. Fine, made the deal, now we are waiting for our new Sundance 3600 to be repaired!! Apparently when they did the PDI on it there is a seal screwed up on one of the slides!!!! Will it ever end.!!!!!
Any chance of running really fast away from these people? I mean ... seriously. The place is blighted. Either that or you are jinxed.
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Old 06-03-2014, 06:23 PM   #18
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I bought my V-Lite from Paradise RV in GP but I had the PDI done in Luduc and picked it up there. I know Norm is trying to get all the crap straitened out down there but they have a lot of catching up to do. Hopefully with the new staff there they can get it heading in the right direction. Have you talked to the service guys in Leduc? They were great to deal with. The PDI was very well done. I will give them credit for giving your money back on the trade in. Not many would do that. Best of luck to you.
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