Took a quick impromptu camping trip to our local county park Saturday afternoon. Great weather, met up with great friends. Starting to get comfortable with our new 8528BHWS. Campground is very close to home, so we stayed Sunday night and left for home at 6am Monday morning. Plan was to pick up the camper after work Monday. A little bothered when I got to work that I failed to retract the awning when I left and it was getting windy with rain on the way. I got to the campground about 5 and the wind was picking up. Unlocked the door latch, went to unlock the dead bolt and the lock jammed! Could not turn it, had to fight with it to get the key out, and it would not accept the key all the way in after that. Tried lubricant, a little heat, nothing would work. Fortunately I was close to home so I ran home got some tools, and had to drill out the lock cylinder. A little disconcerting putting a drill to your 2014 5th wheel, but it got me in!!!!!
A quick note we purchased this unit from Escape RV in Branchville NJ. WWW.ESCAPERV.COM
They could not have been more helpful or concerned. Nothing they could do for me, and it was one of those things. They ordered a new door latch after my first call. They called me 2 more times to offer suggestions and see how it was going, and again as soon as they opened on Tuesday morning.
This all worked out just fine, because I was so close to home. I'm confident I would not have been so okay with this had I been 100 miles from home with my family in the rain! So if this is the only problem I have with this unit, I'm glad we got it out of the way so soon.
I can't say enough nice things about our dealer, and would suggest to anyone needing to purchase or service their unit to give them a try if you can. A smaller dealership that knows who you are and they care!
Now let's get on with the season!