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Old 03-13-2017, 05:55 AM   #1
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Fireplace Help Please

Hi. Question about fireplace. Remote will not turn it on. I can manually turn on flame but not fan or heat. I will need it when I go north in late April. Any suggestions? Not even sure of company or troubleshooting.
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Old 03-13-2017, 06:13 AM   #2
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There is a main on/off switch and then a secondary one also if it's like mine. Both have to be on. Later RJD
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Old 03-13-2017, 06:14 AM   #3
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Originally Posted by OswegoLion View Post
Hi. Question about fireplace. Remote will not turn it on. I can manually turn on flame but not fan or heat. I will need it when I go north in late April. Any suggestions? Not even sure of company or troubleshooting.
First thing to check is the batteries in remote. If it's an infrared type remote, you can a lot of times use your cellphone camera to check.

Turn your camera on, and aim the remote at the camera, then push buttons. Looking at the camera screen, you can see the infrared light on the remote coming on if the remote (and batteries) are good.

Not all phone cameras pick this up but many do.
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Old 03-13-2017, 06:31 AM   #4
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If it is like mine, it has to be really close to the fireplace and at the same height of the fireplace.
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Old 03-13-2017, 06:39 AM   #5
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Hi. Question about fireplace. Remote will not turn it on. I can manually turn on flame but not fan or heat. I will need it when I go north in late April. Any suggestions? Not even sure of company or troubleshooting.
In almost every case it is probably a Graystone Fireplace. Take a look at this site and see if any of these models look like yours:

Featured Products

Once you know the model number, you can then search for a PDF of the manual via Google.

Most fireplaces duplicate remote control buttons on the fireplace panel - odd that you cannot adjust heat & timer. Also, I suspect you are not adjusting the "fan" per se but the thermostat temperature (which controls how fast the fan rotates).

How new is your Fireplace? If it is still under warranty, call Flagstaff and see what their warranty folks can do for you.
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Old 03-13-2017, 06:41 AM   #6
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Mine did not work either. There's a phone number on the back of the remote. Call them and they'll send you a new one. They're in Indiana.
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Old 04-07-2017, 03:44 PM   #7
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Yep. Same thing. When I got my 5er 3 years ago the remote didn't work. Called the dealer and they had the vendor send me another. Worked fine ever since.

Ken
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