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Old 05-08-2014, 08:55 PM   #51
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I have a 2003 duramax 2500 diesel I have brand new E rated tires 80 PSI I have a new Andersen WDH sway control hitch and nothing in trailer
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Old 05-12-2014, 01:47 PM   #52
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Just an update. Today is starting the third week since rv has been at the dealership. Nothing, not one thing has been done, even though checking every few days with them and acting like they were doing something, such as taking measurements and ordering parts. Talked to service guy this morning and said he will check to see if it is covered under warranty!!! And saying will take measurements and see what needs to be done. Is that so??? Really??? When the problem was discovered towing it home after purchase!!! We have a camping trip scheduled for the Memorial Day Week of which we go every year. Now only a week away and nothing done on the rv and no time if we get it back to furnish for the trip. Such a bummer!! Should have kept our Wilderness Lite. No problems just wanted to update to a newer model and three times the cost and what do we get. Sorry to vent. Just don't know what recourse we have now.
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Old 05-12-2014, 05:47 PM   #53
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Today, manager said measurements have to be taken of window. Shouldn't this model have a standard window for this rv? Said axle was off. Adjusted freezer and waiting to see if is ok. Not sure about oven. We can pick up on Friday, but will have to take back to get window fixed. I suppose they have the upper hand. We don't seem to have any say in this. Wish could find an rv place that had good service and good customer care.
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Old 05-12-2014, 06:52 PM   #54
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Actually most A/C techs will tell you that A/C systems are designed to maintain the temps inside 20* lower than outside temps. Of course, you should consider your insulation, airtightness of the dwelling, etc.

I was advised by folks here that when going through our first warranty claim with our V-Lite that getting confrontational with your dealer won't help. They were right. I was frustrated that the repair was taking so long, UNTIL it was discovered there was a huge breakdown in communication; the person I was dealing with did not know we'd made a reservation/appointment for the repair WELL in advance of bringing our V-Lite in. Once that was resolved our unit was repaired and released to us within a 3 days.

Keep in mind that this is probably the BUSIEST time of year for RV dealers. We have a couple of minor adjustments that need to be made on our new 5er (drawer or two) and there's no WAY we're taking it in now....we'll wait until things are slower for our dealer.
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Old 05-12-2014, 07:12 PM   #55
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I'm having the same type of incompetence at my dealer. A little over 3 months for slide out weatherstrip. When I went to pick it up, they installed the wrong weatherstrip. It didn't seal. The genius who installed it actually told me that the slides should be brought in when it rains!! WTH?! Two weeks have passed since they "reordered" a new weatherstrip gasket. Still waiting for it to arrive. Frankly, I'm tired of managing the service manager to get her to do her job and follow up with things. Kinda feel like if I don't keep after her, she will just forget to do anything.
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Old 05-13-2014, 05:58 AM   #56
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fish tailing

It's the new American way. Dealers pay these people minimum wages and your not going to get quality people for nothing. The pride of craftsmanship is diminishing. I watch these folks work around the shop and it's scary. We couldn't sell enough units to pay quality people if we all got together and started a dealership based on the prices set by the manufacturer. Everyone tries to undercut the other and we the consumer are paying for that. Let's be honest...when was the last time you end through one of those fast food drive-thru places and got the correct order? And they now want $10.00 minimum wage for the same people who screwed you in the drive-thru.
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Old 05-13-2014, 10:31 AM   #57
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Hey Porter, I hope things get worked out for you. My unit is still working perfectly. As for pulling it, no problems. It stays behind me nicely. Even at 110km/hr. I found that the dealer does make a big difference. The dealership I am dealing with Paradise RV has gone through a stage of hiring guys that would work cheap and had no experience or training. It almost folded the dealership. They have changed out management and hired experienced techs now and the service has changed dramatically.

When I was looking for my new TT I didn't want to talk to a salesman. I instead asked for a tech to show me what I wanted. That's where you get the real information! Plus I gave him a list of features I wanted and he immediately narrowed it down to two models. (Rather than the other 15 that I did not want to look at that the sales guys drag you through.) I chose the Particular TT because he said they were the least troublesome and the easiest to service.

For me I would rather deal with someone who is non commissioned and is just interested in giving me the real life facts.

Now the actual purchase had to be done by a salesperson and I did manage to find a good one. It can be tough but I can happen. Rhett actually seems to care about making sure I am happy and has home the extra mile to ensure that I am.

Good luck to you and I hope it all works out for you. Maybe we will see each other sometime.
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Old 05-13-2014, 11:06 AM   #58
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I keep reading posts about salesmen....at our (beloved) dealership...we didn't even SEE a salesman unless he was out on the yard with another buyer, until we were ready to talk to one about a specific model.

Unlike a car lot, when they come zooming at you on a golf cart as soon as you pull onto the lot, at our (beloved) dealership they leave you alone until you're ready to talk to THEM. Both times we were allowed total leisure to look, relook, and look again. We spent over an hour (two different days...an hour each time) checking out the different floor plans of the 5er we have now. Not once did a salesman start hovering like a vulture over us. Totally refreshing concept!
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If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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Old 05-13-2014, 02:29 PM   #59
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fish tailing

I firmly believe in the non commissioned part. Haven't found to many commissioned people that know which end is up!!!
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Old 05-16-2014, 01:20 AM   #60
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Finding the same issue with a V-Lite sold by Carpenter's Camper here in Pcola. Can't get over 60 mph without major sway. Dealer claims everything is OK but the trailer was setup without much explanation on Ram 1500. I'm having the setup examined by outside company to see if there is a defect in the Vlite or trailer hitch setup. Very disappointing. The V-lite is marketed as a dream tow. Not the case.
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