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Old 08-02-2018, 11:15 AM   #1
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Hot water tank

Hello. I have a brand new 2018 flagstaff BHOK and cant seem to get the water heater to work off of electric. I have done all the obvious... Switch on outside of tank is switched to on. Switch on control panel is switched to Electric and still no hot water. On propane the water heats up perfectly but on electric it is non existent. Is there something else I am missing? Is there a temp adjustment somewhere on the tank that maybe switched off... Im at a loss. I am parked and living in unit so its not as simple as dropping it off at the dealer and have them diagnose... I really need this to be fixed
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Old 08-02-2018, 11:18 AM   #2
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Hello. I have a brand new 2018 flagstaff BHOK and cant seem to get the water heater to work off of electric. I have done all the obvious... Switch on outside of tank is switched to on. Switch on control panel is switched to Electric and still no hot water. On propane the water heats up perfectly but on electric it is non existent. Is there something else I am missing? Is there a temp adjustment somewhere on the tank that maybe switched off... Im at a loss. I am parked and living in unit so its not as simple as dropping it off at the dealer and have them diagnose... I really need this to be fixed
You are connected to 120 volt AC shore power?

Have you checked the circuit breaker in your RV to make sure it's on and not tripped.

We have also been seeing a rash of water heaters being shipped, that are simply just not plugged in. You may have to access behind the water heater to see if this is the case.
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Old 08-02-2018, 11:19 AM   #3
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If you ever turned the electric on while there was no water in the tank, you might have fried the element. I don't have the procedure on hand, but there is a way to check if your element is bad using the resistance (Continuity) setting on your multimeter. I just don't remember what it's supposed to be at. Hopefully somebody can help with that.
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Old 08-02-2018, 11:43 AM   #4
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I was told that the heater is hard wired in... Is there an actual plug in that may not be connected??
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Old 08-02-2018, 12:17 PM   #5
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Well low and behold... With a little bit more investigating and a lot of swear words and contortionism I was able to locate the cord for the tank which was conveniently placed right next to the unused electrical outlet in a space about 2 inches wide. Thanks for the tips WMtire you saved me a dreaded trip to FR for them to likely take too long to diagnose a non existent problem...
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Old 08-02-2018, 12:58 PM   #6
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Excellent, glad to hear you got it solved and it was easy. Although some water heaters are indeed hardwired, they are many that just have a normal plug as you discovered yours does .
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Originally Posted by KRBJMPR View Post
Well low and behold... With a little bit more investigating and a lot of swear words and contortionism I was able to locate the cord for the tank which was conveniently placed right next to the unused electrical outlet in a space about 2 inches wide. Thanks for the tips WMtire you saved me a dreaded trip to FR for them to likely take too long to diagnose a non existent problem...
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Old 08-02-2018, 08:54 PM   #7
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In addition to plugging it in, you may have a small on/off switch in the same general area that must be turned on.

#1 cause of electric heater failure iss turning on the electric heating element without the tank being full of water. It is very easy to do.
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