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Old 08-27-2017, 10:23 AM   #1
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I have a crack / bubble just above suburban exhaust on the outside.

Just noticed this. I have included a photo below.Click image for larger version

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Old 08-27-2017, 10:59 AM   #2
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How old is the unit? If within warranty I'd be visiting my dealer soon.

Looks more stress related than heat
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Old 08-27-2017, 04:06 PM   #3
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Bought it new in September of 2015.
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Old 08-27-2017, 04:16 PM   #4
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I'd visit the Dealer. Without burn marks or signs of other "trauma" I'd think this was clearly a material defect.

Sometimes those get taken care of regardless of whether or not warranty is still in effect.

Don't let the Dealer be the final word, ask that Forest River make a determination based on this specific issue.

I know that in the industry I retired from many times exceptions were made when it was clear our product had an issue from when it was new.
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Old 08-27-2017, 04:23 PM   #5
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Thanks I will call Forest River tomorrow. Do you know what department I should call? Or know the number? This is my first call to them with a problem.
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Old 08-27-2017, 04:45 PM   #6
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Originally Posted by OswegoLion View Post
Thanks I will call Forest River tomorrow. Do you know what department I should call? Or know the number? This is my first call to them with a problem.
Your first call should be to the selling dealer.
See what they say before you call FR.
That's what FR will tell you.
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Old 08-27-2017, 04:46 PM   #7
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OK. I'm in Upstate New York for summer and my dealer is in Florida.
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Old 08-27-2017, 05:31 PM   #8
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OK. I'm in Upstate New York for summer and my dealer is in Florida.
I'd contact a local dealer. They may have seen it before and be able to tell you what caused it. They also may be able to get FR involved.

If you're a long way away from your selling dealer, what does the manufacturer expect you to do?

Worst they can tell you is "go to your selling dealer" but at least you will have documented the contact so when you finally do get home more time hasn't passed without bringing it to their attention.

Even a phone call "home" and send pics to your selling Dealer may get the ball rolling.
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Old 08-27-2017, 08:10 PM   #9
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That to me looks like an expansion crack looking at the way it's bubbled. It will be interesting to see how it plays out. Hope the best but if it doesn't work out I'd have it repaired and blended. In the mean time keep moisture out if you can.
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